Locally We Do...Ltd
Marble Hall
80 Nightingale Road
Derby
DE24 8BF
Other services by this trader:
Handyman, Home Care Services, Cleaning Services, Property Maintenance and Repairs, Garden Maintenance, Jet/Pressure Washing, Painters/Decorators, Care at home services, Landscape Gardener,
About Locally We Do...Ltd
A family run Support Services Business covering Derby & Nottingham and soon to be expanding across the East Midlands, with old fashioned values - run by Damian & Helena Doras. We are focused on delivering a quality service, always aiming to exceed Client expectations at excellent value for money. We provide an extensive range of Home Help & Property Maintenance Support Services - tailored to our Clients' needs, with a flexible approach to accommodate their requirements, if possible enabling them to continue living safely & happily in their own homes. Our Home Help Team offer... house cleaning, laundry, ironing, meal preparation, befriending, shopping, assisted Hospital, Doctors & social trips, and much more! Our Property Maintenance Team offer... gardening, lawn mowing & lawn treatment, garden redesign, shed & fence work, pressure washing, handyman jobs, painting & decorating, plus much more! Whatever help you need, please just ASK! Why choose us? Local to you Support Workers - Huge range of services provided - Registered & vetted by Age UK - All staff Enhanced DBS checked - On approved service provider lists of Derby & Nottingham Adult Social Care - Fully Insured for peace of mind - Ongoing Covid- 19 policy & procedures - 5 Star ratings for our service. Be proactive not reactive: Let us help you before you struggle & need help! Why wait for you or your loved one to fall or trip doing those jobs… Why wait until you or a loved one can no longer do them... Let Locally We Do… Take care of it for you!
Location map
Customer reviews for this trader
*Customer Feedback* I paid £3000 for a specially designed service. My possessions were put outside, unprotected in December causing irreversible damage to furniture and new electrical items. Personal items were lost or put beyond my reach. The team sent to me were untrained and careless. For me it was a very distressing experience, basic essentials disappeared e.g. winter clothing and cutlery. Total lack of respect as if they were doing a property clearance for a deceased person not a person who was living in the property and needed help to reorganise. The project was beyond their capability. I was also charged for a rubbish removal that didn't happen and statements were not supplied as agreed. They are full of promises but targeting people who are unlikely or incapable of raising complaints. I have only been offered a refund of the hours paid for but not used and the £200 rubbish removal charge has not been addressed or compensation for my losses. *Traders Reply* We always appreciate feedback as long as it is accurate and true, which this is not. We take feedback seriously & have already responded to you directly in detail disproving your claims, communicated with the TTS as well as AGE UK re the work done, how we have handled your feedback & what we have offered you despite not being at fault. Having agreed to a very clear plan of action, you unfortunately did not allow us to action it, causing issues you list, with weather damage already present & pointed out to you & waste to be sorted on return that you stopped. We understand that change can be distressing, which is why we operated with respect, patience, worked at your pace, ran everything by you & did everything possible to help you, which you resisted. We choose to work with the TTS, AGE UK & Adult Social Care to ensure we are operating at the highest level of Service Delivery & Client Support & are very grateful our team continually get 5 Star reviews for the fantastic work they do. Despite your allegations, we are still happy to support you further, as we know you need the help.