Alpha Heating (Chesterfield) Ltd

Alpha Heating (Chesterfield) Ltd
Rated 3 out of 5 Rating based on 12 reviews (?) Rate this Trusted Trader

Joined on 24/12/2008

About Alpha Heating (Chesterfield) Ltd
Alpha Heating (Chesterfield) Ltd is a dedicated, friendly and welcoming family run business with over 25 years experience. All aspects of our work is carried out by our skilled employed engineers (we do not use sub contractors) and we can manage your project from start to finish using our in house team. Our work is carried out to the highest of standards with excellent customer feedback at a fair and inviting price. We offer a range of different services from small jobs to complete projects which include; central heating installation and repairs both domestic and commercial, bathroom installation and repairs complete with a 3D computer aided design for your new bathroom, Solar PV and solar thermal installation and repairs, free boilers under the ECO scheme (subject to terms and conditions) and can also offer Green Deal, biomass boiler installation, electrical services from changing a socket to a full re-wire and we also have our Alpha Maintenance service plan available from a little as £10.25 a month to ensure you will always have peace of mind that your are kept cosy in your home. As a Worcester Bosch accredited installer we take pride in our work and ensure you are looked after from start to finish, offering up to an 8 year parts and labour warranty (subject to terms and conditions). All quotations are free of charge and we are always happy to help.

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Customer reviews for this trader
Alpha did a brilliant job for us from the day we moved into our neglected bungalow in Hope Valley urgently needing someone to get our creaky warm air heating system going. Once this was solved they guided us through all the different types of heating we could have before fitting an excellent Bosch combi-boiler system which has been great at a very reasonable price. When we found they could take on and oversee the reconfiguration of our ancient bathroom we already had confidence and they didn't disappoint. At the showroom Pete did a brilliant design which really works, illustrating with computer graphics how it could look, making the choices much easier. The whole team were friendly and professional but special mention must go to the main installer we had Luke who was a pleasure to have around nothing was a problem, multi-skilled, proactive and insistent on every last detail being spot-on. They listened patiently to our requirements, dealt with the unexpected and still kept to the original quote. We are delighted with our new ensuite and bathroom as well as our central heating and Alpha would certainly be our first choice for any future work. A genuine Trusted Trader.
Be very very careful with this company. They don't complete the work they are paid for and will try anything to fob you off. TRADERS REPLY: Unfortunately the customer's comments are totally incorrect. We supplied a full written quotation detailing the work we have priced for. This work was carried out in April 2018 and he paid for the work we had carried out. He contacted us recently threatening to dispute his card payment if we didn't repair a problem he had with 3 radiators (these were not getting hot). We installed a boiler onto his existing pipework, he knew that 2 of the radiators were not working prior to our work and asked if we could investigate (not repair) why this was. We have advised him that his system is blocked and needs to be re-piped. As a gesture of good will we are in the process of re-flushing his system but this has not rectified the issue. He needs to pay for the existing pipe work to be re-piped as necessary to fix the issue but believes we should stand the cost. Our quotation clearly shows that we do not guarantee existing pipe work. We also installed a radiator to the existing pipe work which he supplied. This pipe work is also blocked and he believes it is our fault. We believe his request for free work us unfair and unreasonable and because we have rightly stood up to his request and informed him that the work is chargeable he is now trying to bad mouth us on every possible site he can.
Adrian is outstanding in every respect, courteous, friendly, knowledgeable, thorough, painstaking and tremendous value.
Excellent service from beginning to end. Polite fitters. Turned up on time as agreed. Very competitive price. Very reassuring to know there are still good, honest, independent companies like this in Chesterfield. Very few and far between. Would definitely recommend.
Service provided was extremely professional, quick turn around (of a couple of days), clean (no mess left at all), staff very helpful and knowledgeable. I would definitely recommend them.
We are very highly satisfied with the new bathroom. Shaun and Luke worked very hard for 10 days, I would recommend the firm to anyone. A job well done.
We have used Alpha for the last 10 years for all our heating and plumbing needs. Having recently had a new bathroom from Alpha, the obvious choice, we are delighted with the overall results. From concept to completion Alpha have remained professional throughout, nothing was too much trouble. The attention to detail by the fitter who clearly took pride in his work was evident and this we have to say is so refreshing when so many workmen today are unreliable and appear not to take pride in what they do. Excellent guys, keep up the good work. Highly recommend. Thank you.
*Customer feedback*: I went to Alpha heating for a quote for a new en-suite and bathroom back in May. I booked an appointment in the evening for them to come out to measure up for a design. It was booked for between 6pm and 6.30pm but they were on the doorstep when I got back from work at 5.30pm. They did the measurements and promised a design would be ready about a week later, 2 months later and still nothing. I've also emailed with no response. Complete waste of time! *Traders reply*: We are sorry to hear of your dissatisfaction in regards to your request for a quotation. Firstly, here at Alpha we believe it is good practice to arrive prompt and prepared to an appointment. Given the time of day the appointment was booked for it is difficult to judge the amount of traffic hence why we always allow enough time so we are not arriving late and inconveniencing the customer. In this instance we arrived around 10 minutes early but we will always happily wait until the customer is ready for the appointment and would not expect to be able to go earlier than agreed. Secondly we quote a 2 week turnaround for a quotation and 3D computerised drawing and always aim to have this sent out within this timescale. In this case, from the appointment we were under the impression that you was looking for the work to commence quite quickly. Unfortunately due to our current workload there is a small waiting time for us to be able to start a bathroom project. This is something we are addressing and we are currently recruiting. We did send you a letter stating our current situation and explaining unfortunately we would not be able to quote at this time. From your comments it appears you have not received this letter. We have also searched through our emails and cannot locate anything from yourself. Alpha Heating is an honest, trustworthy and reputable company who certainly do not waste our customers time. Our aim is to always give excellent customer service and in this instance as you can see we have done everything to try and achieve this.