Insomnia IT Systems

3 Kinder Road Chesterfield Derbyshire S43 3HR
01246 477384
07810 306442
Other services by this trader: Computer Repairs, Computer Sales, Data Recovery,
Trade membership/qualifications: Which? Trusted Traders,
Insomnia IT Systems
Rated 5 out of 5 Rating based on 30 reviews (?) Rate this Trusted Trader

Joined on 06/08/2012

About Insomnia IT Systems
24 hour mobile computer services with a response time of less than 48 hours.

Location map

Customer reviews for this trader
We have been using Mark for about 12 months now. Initially we didn't want to trust anyone to keep our computers up and running and keeping our files secure but we are so glad we gave Mark a chance. He's reliable, polite and 'down to earth' - he doesn't baffle us with technical jargon, he just explains what needs doing and why. His prices are very competitive and we trust him to supply value for money. We would highly recommend him.
Mark built and set up a computer system for me in July 2019, transferring all my data from an old laptop. He has many years experience and provides excellent service, very polite and patient. My computer knowledge is very limited. He spent time explaining how everything worked and didn't leave until he was satisfied I understood. The system has worked brilliantly with no problems and is so fast. If I have any queries I can ring him and he's always happy to help. Mark has recently installed new programs for me and completed a health check. As before, delighted with his service and his charges are very reasonable. Highly recommended.
Mark is an excellent computer specialist. You can't do any better than to use his services. I was recommended by a friend and have recommended him to friends. He's very knowledgeable and I would never use anyone else.
Top class support and advice as always.
Superb service again from Mark at Insomnia IT. We had a catastrophic failure of the hard drive the pc had caught fire. Mark visited us promptly and took the pc away. He persevered and eventually managed to recover everything for us, including cherished family photos. He set up our new pc for us doing everything we asked for and more. Always polite, friendly and professional. He kept us updated throughout and he was so patient and helpful answering questions from me, I have limited IT knowledge. His fee for all of this was so reasonable we thought there was a mistake. We will use Mark again for all of our IT issues. And we are so grateful to him for getting back our photos of family and friends, some of whom are no longer with us.
Have been a customer of Mark's for over 10 years and his service is excellent. In this current Covid.19 situation I managed to get my Laptop in a confused state. Mark has cleared it and reset it for me all remotely and is now working perfectly. Excellent service. Thank you very much.
Mark did an amazing job diagnosing and fixing my PC, which ended up having a hard drive failure. He is extremely knowledgeable and puts your mind at ease. It makes a change that he does call outs and tries to sort the problem out. 5 star all the way. Highly recommended.
Mark was very courteous and professional in helping to correct numerous problems on my computer. I would certainly recommend him to anyone who has IT problems. He also has Which Trusted Trader status, which is set at a higher level than even the Derbyshire Trusted Trader. I was most appreciative of his help.
I thoroughly recommend Mark. He has a great attitude to customers. I had spilt tea on my laptop and it was going haywire. Mark explained what he would have to do and why and how much he charged for each operation. His charges won't break the bank, very important when your income is limited, and he collected and returned the laptop when he said he would, all within a matter of a few days. Excellent.
Mark came to our home when he said he would. He could not have been more helpful and provided excellent service and knowledge at a fair price. We would definitely recommend him.
Contacted Mark answered my query very quickly and arranged to come to the house at my convenience, very polite had to take pc away for a few days I would highly recommend Mark to anyone with a computer
We have total trust with this trader who has given his professional expertise to us over the past two years.
Really pleased. Fixed my laptop screen very quickly, and Mark was very polite and on time. He fixed it exactly to the time he said he would.
I would recommend Mark to anyone. He gives knowledgeable and impartial advice, arrives promptly, does the job required efficiently at reasonable cost and is a lovely chap. Wouldn't go anywhere else now.
Mark answered my initial query very quickly and arranged to come and look at my sickly laptop within 48hrs. He was prompt, courteous and skilful. Mark explained what the problems were and what he was doing to fix them. Also, his rates are very reasonable. I am very satisfied with this trader and would certainly recommend him.
Mark helped me after having a virus on my laptop. He cleaned my computer, gave really good advice, and provided me with internet security at a discount price compared to the shops. Highly recommend.
Mark Evans of Insomnia IT Solutions has been maintaining my computer system for several years now to ensure that I get the best possible performance out of it. As a result, I have had very few problems. When something does crop up, I can either ring or email him and he will offer a solution immediately if he can. As I'm a senior citizen, he is always good about explaining things to me when I'm finding it difficult. Excellent service every time.
The second time we have used Marks services and would recommend him without hesitation. Thank you Mark delighted.
I called Mark after my laptop had got so slow it hardly worked. He arrived on time and located the fault in minutes. It was the hard drive that had failed and he was able to show me the history of its failure. He quoted me a fixed price for its repair which was reasonable and worth doing as it was a high end computer. He returned with my computer 2 days later at the agreed time, reloaded all my software and had everything working to my full satisfaction before he left. I now have a computer which is much faster and better than it ever was. Highly recommended.
Called Mark after my system started to make a strange grinding sound and would hang for a few seconds. His time keeping was amazing he gave me a time for his arrival and as agreed he was there bang on time if not a few minutes early. Charging lower than most mobile techs I was sceptical at first to what I was letting myself in for, But within a matter of moments he had isolated the fault given me an exact price for the fix and data transfer as it turns out my hard drive was at fault. As sure as the taxman claims my hard earned cash each pay day Mark had my system back up and running with no grinding or hanging and this was one day before he had anticipated we spoke and agreed a time that was appropriate for myself to have the system delivered back. May I add that I was amazed by the speed that my system now runs I can only imagine he must have tweaked the setting on windows for me. Thank you Mark you remained professional at all times even when I was bombarding you with what felt like a million and one beginner questions and should anyone ask if i know a man for computers ill be sure to send them your way.
Highly recommend Mark. I will use no one else. Mark has always serviced and installed software on my computer for a good number of years and I know if I have any problems he is always there to help and advise. Very courteous and conscientious about his work.
Great service as per usual I've been a customer for over 5 years now.
When I called insomnia IT systems I had a very polite conversation with the owner called Mark when I told him what problems I was having with my computer he straight away had a good idea of the problem, but to my surprise when I asked if he could come and look at it he came the next day and quickly and efficiently looked at my computer and got rid of a lot of viruses I didn't know I had I just thought it was playing up, but I know for future problems I can rely on Mark at Insomnia IT systems because I was very happy with the service he provided.
Mark is very helpful and goes out of his way to make sure I understand exactly what the problem is and explains how he is going to sort it. He is always polite and helpful and I know I can trust him to deal with my computer problems in a fair and honest way, unlike others in the past. I would fully recommend him to anyone who needs help with their IT problems.
Mark is an exceptionally pleasant gentleman, he is extremely good at his work with fantastic knowledge, Mark will always return calls and is on time, I am very pleased I have got to know him and trust him 100% with any IT problems.
We've used Mark to solve I.T issues for a number of years now and have always been fully satisfied. He is always prompt, friendly and helpful and I have no hesitation in recommending him.
Great job from start to finish, found the hardware issue straight away and I was back up and running within 24 hrs.
*Customer feedback* I am unable to comment on the quality of this trader's work, his excessive pricing means that replacing a computer is far cheaper than repairing one. He was also extremely rude, has no care for customers and when I informed that I did not require his services and ended the call, he insisted on calling me back to bully me into accepting his overpriced service. I would never trust this trader. *Traders reply* I would like to start by thanking Mr Rees for his comment and for gifting me the opportunity to respond without prejudice. I have never carried out any work for this customer. I provided Mr Rees a price range as he was unable to give me the relevant information on his laptop to provide a precise quotation for his broken laptop screen. Mr Rees was unhappy with the generic price range of 80-115 (price includes screen required, collection, fitting, testing and returning it to the customer), stating he could get a new laptop cheaper than the repair cost. To prove my prices are fair I would like to quote Which? Magazine computer repair cost guide published 24th October 2017, the price to supply and fit a standard 15.6" screen is 120. Therefore the price range I provided Mr Rees was below the price given by a highly rated consumer advice media. I provided all information in a polite and professional manner before the customer ended the call abruptly. I attempted to contact Mr Rees to discuss the matter further but this was met with hostility. I take pride in having a 100% positive feedback rating with reviews stating how polite and professional I am, and I feel this is enough evidence to dispute Mr Rees's comment.
Very good and reliable service.
Mark has done an excellent job in diagnosing my computer fault. He is extremely professional in his work, while at the same time friendly and explaining all along in detail what he was doing. His First Class knowledge of IT and all that it encompasses leaves me in no doubt but to recommend him to anyone.