FlameCare (Homeplan) Ltd

Suite 1 67-77 Chatsworth Road Chesterfield Derbyshire S40 2AL
01246 229719
07794 089014
Trade membership/qualifications: Gas Safe Register,
FlameCare (Homeplan) Ltd
Rated 5 out of 5 Rating based on 303 reviews (?) Rate this Trusted Trader

Joined on 06/06/2013


About FlameCare (Homeplan) Ltd
Central heating supplied, installed, serviced and repaired. Customer references from all parts of Derbyshire can be supplied on request

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Customer reviews for this trader
Tom serviced my boiler and gas fire last week. Informative and helpful. Did a good job. Thank you.
Sam came out on Saturday to repair a leaking radiator. Immediately apologised for being 10 mins late and also removed his shoes, nice touch. Was courteous and professional and solved the problem. Advised me to contact again if any further problems. Totally satisfied with the service provided.
A very professional and friendly company, keen to help. Sean the engineer did a great job, left everything very clean and tidy - would definitively use again.
I have a Service Plan with FlameCare and contacted them as my boiler was not providing any hot water. I was pleased that a FlameCare engineer, Sam was able to visit the next day. He was polite and friendly, and quickly fixed the problem. Hot water restored: thank you, Sam.
Sam came today to fix a low pressure issue on my boiler. He was very professional and explained to me what had happened, how he fixed it and what I should do in the future if this happens again. I would definitely recommend this company.
Sam came over to look at my heating, he had sorted out the problem very quickly.
Had a service on my boiler, Sam came on a Saturday morning and completed the job, very professional.
Absolutely 1st class customer care. Feel very confident in their work and would recommend to anyone. Thank you so much for your continued service and care.
Extremely efficient Company, easy to contact, very courteous and do a first rate job. Appointments are easy to make and they turn up on time and the customer is kept informed at all times. The engineers are very knowledgeable and their work is clean and tidy. Their service plans are easy to understand, a reasonable price and well worth having. I would recommend them to anyone.
Flamecare fitted our boiler and I have had a service plan with them ever since. Sam came out today due to an issue with our boiler and ensured the issue was resolved taking time to explain what he had done, and also had an idea of what the issue was before he arrived so was prepared with parts. Friendly guy and left everything tidy.
We didn't have any hot water so I contacted FlameCare as we have a service plan with them. Sam came out the same day and was very knowledgeable as to what the problem was, he ordered a part and returned the following week to fit the part, the work took 10 minutes, Sam was friendly, professional and extremely knowledgeable. I would have no problem in recommending FlameCare and the service plan which is very reasonable.
Have been with FlameCare for many years, just had a service by Tom and repair by Sam, both very polite and helpful. Simon and all the staff are a very professional and helpful team, would highly recommend them.
Quick, efficient and friendly service. Used them for years. Sam very efficient this time sorting boiler in coldest week of year. Thank you.
Sam at FlameCare, very efficient and polite, would recommend him anytime.
Thanks for solving the problem with our heating at Bracken Cottage last Friday. Sam rectified the fault and explained matters in his usual efficient, polite and friendly manner.
Had Flamecare boiler cover for years, today we had a problem with our heating not working. Sam came out, spent a few hours working on the problem and managed to get it fixed for us. Cant recommend this guy enough for his hard work and determination to get this job fixed for us, especially with a cold house and a little boy in it. Excellent work Sam and amazing response from Flamecare, highly recommended.
I have been with Flamecare since 2020 and have called on them for help on various occasions through my home plan and they have always responded which is very reassuring.
The guy who came today was Sam found the problem with my boiler in a couple of minutes and rectified it. First Class.
Sam was very polite and kind, and was very efficient in locating and resolving the problem. I'd recommend this company.
Sam from FlameCare attended today to fix a small radiator leak. He was very professional and informed me of the issue clearly. He was thorough checking my boiler for any issues. He fixed the problem quickly and followed up with what to do if it happened again. I would recommend this company to everyone.
As a long standing customer with a service agreement, Flamecare have yet again given same day service. We were left with no heating or hot water, the issue was complex but Sam was first class in identifying the problem and sorting, thanks also to Simon.
Sam was professional and efficient He got on with the job. Would recommend Flame Care to my friends, excellent company.
Sam was very friendly and very patient. He explained the problem with my tap. He then fixed it and left everything tidy.
I have had a FlameCare Service Plan since 2015 and have always found them helpful and efficient. The engineers have always resolved whatever problem I have had with the boiler and hot water. Today engineer Sam attended my address to resolve an issue with the temperature of the hot water. Sam was very thorough working on the boiler for around 90 mins. He resolved the hot water issue with a new gasket heat exchanger. However Sam also identified a couple of other issues with the boiler which he managed to sort out at the same time without needing a further appointment. I would certainly recommend Sam and the other the engineers of FlameCare as they give an excellent service.
Sam came around within a few minutes and the boiler problem was more complicated than first thought but he fixed it and all is fine. Very good engineer.
As part of the Flame Care monthly plan I felt assured that when a problem cropped up with my boiler that they would respond efficiently. The call was made at 08.30 and they had arrived by 09.00. Sam was friendly and professional and identified the issue replacing a faulty pump immediately. I would highly recommend Flame Care and paying the 25 pound a month cover. Thanks
We have been customers of FlameCare for several years and are very pleased with the excellent service they provide, both with the engineers and the helpful office staff. Tom visited us today 8 January 2024 to carry out the annual boiler service which was done to his usual high standard. Highly recommended.
Gas cooker leak fixed on Christmas Eve, great service from Sam and great after hours service from FlameCare, Simon and team. Thank you.
My boiler was condemned 4 days before Christmas. Simon in the office and Jack and Leo the engineers went above and beyond to make sure a new one was fitted the next day. We already have cover with Flamecare and would not hesitate to recommend them to family and friends. Absolutely mazing service.
The Engineer Sam was here in no time and knew exactly what to do to fix our leaking boiler. Very very impressed with the service and also the Engineer, thank you!
Excellent service, Cannot fault the response and the Engineer Sam.
I have used Flamecare before, originally from Trusted Trader, they have once again provided excellent service from the first phone call, I have had a new toilet and sink fitted and an old gas fire removed. They are a wonderful family firm, all the staff are friendly and helpful. They are reliable, provide great service for a good price, rare to find these days. I will be having a new boiler fitted again in my new house shortly. I have and will continue to recommend them to friends family and neighbours. Great team, great service and lovely workmen, they clean up well after as well! Remember to offer them a nice cuppa Thank you Flamecare - again.
We have recently had our old bathroom suite replaced by a new shower room, the work being completed by FlameCare, and they have done an amazing job which has the feel of a 5 star hotel. Work carried out very professionally and cleanly. Each day we were updated on what they wanted to achieve and they did. Thanks to Vicky, Mick, Shaun, Jack and Leo, you did a great job. We highly recommend FlameCare for all aspects of plumbing services all year round.
FlameCare have just serviced our boiler and done other plumbing work. This time the engineer was Tom. A very pleasant, courteous and skilled engineer. I will continue to use and recommend FlameCare, an excellent company to deal with.
We had an issue with our boiler and Sam did a great job sorting it out. Sam was there first thing in the morning identified the fault, had a spare part on him and it was quick. Very tidy, friendly and polite. He also fixed another issue with the toilet which was not mentioned earlier. So happy to recommend Sam and FlameCare.
So grateful to Sam from Flamecare for fixing our stop tap issues. Pleasant, professional and explained everything clearly. Couldn't wish for better service.
Sam arrived very quickly same day within 15 minutes of phone call to office. Replaced noisy boiler fan and took time to diagnose the problem. Also ordered a part for the central heating tank. Polite and knowledgeable. Would recommend Sam.
The plumber that did the work Sam is as good as you are going to get as to working in a confined space.
Sam arrived on time, quickly diagnosed the fault with our boiler, repaired it and took the time to explain what was wrong and what he had done to solve it. Polite professional service, recommended.
Just joined Flame care and Tom serviced our boiler, very polite and friendly young man.
Great service. Sam was prompt, friendly and quickly identified the problem with our heating and resolved it there and then.
Tom was very nice and polite. Seemed very knowledgeable.
Tom came to service my boiler today. First time I have used them for service. Very efficient, polite and respectful of my property. Highly recommended. Great service.
Sam from FlameCare was extremely polite and efficient. Solved the problem and explained what he had done. 10/10 for this service.
Excellent service from everyone involved, very pleased with the work carried out, wouldn't hesitate to use them again.
Fantastic service from start to finish, very competent and knowledgeable, left everything clean and no mess at all, even took his shoes off at the door, Tom Barker was the guys name. Highly recommended and would certainly use FlameCare again.
Tom did my annual boiler and fire service and once again did an excellent job. He is a very pleasant young man and explains things very clearly. Have been with FlameCare for several years now and would thoroughly recommend them.
Sam was brilliant, excellent service, so prompt.
As always quickly responded to the call that I made about our boiler not producing hot water. Sam arrived the following morning after I had made the call late afternoon the day before. Sam was very polite and quickly and efficiently diagnosed the problem. Even better than that, Sam had the parts he needed and fitted them. Excellent service, excellent engineer!
Been with FlameCare for many years for boiler maintenance. Always excellent service.
Very good and quick response to my problem. Sam was very polite and courteous and quick to identify and correct the problem when he came to my home even offering to take his shoes off before entering.
Tom was very tidy and polite. Very good job, thank you.
Service absolutely fantastic. Sam the guy serviced our fire and boiler was just brilliant, would recommend Flame Care, cannot praise them enough. Thank you.
A couple of minor issues with Flamecare regarding punctuality but totally resolved and their plumber, Sean, was excellent. He restored my faith in the company. A very efficient, pleasant and helpful person and a credit to Flamecare. Thank you.
Excellent service received, from the first phone call to a new boiler being installed. Very tidy plumbers and protected the carpets. Highly recommend Flamecare.
This firm gives excellent service. They are quick to attend to any problem and very good value for the service they offer.
Sam completed replacement of ball valve quickly and professionally. Great job.
In one word 'Brilliant'.
We chose FlameCare because we've been dealing with them for a long time and have always been satisfied with their work. This job took most of a day and was carried out in a very friendly and considerate manner, without disturbing our own activities.
Tom came to service our boiler. We have a maintenance contract with the company. The work was carried out efficiently and all paperwork provided. I would highly recommend.
Very quick same evening response to an out of hours service contract call. Sam was extremely friendly and informative as well as determined to find the problem by working his way logically through the likely faults. Once identified the repair was completed very quickly and effectively. Thank you.
Fault on boiler rang Flamecare Sam came and explained and fixed the problem very polite and efficient would recommend Flamecare.
We had a leak on our gas boiler so I rang Flamecare who serviced our boiler. Sean came out on time and immediately found the problem. He had the part he needed to complete the repair and the boiler is working okay once again. Sean was very pleasant and efficient and cleared up before he left. Overall very satisfied with Flamecare and would recommend them to anyone looking for a monthly contract which includes a boiler service every year. First class.
Reported a leaking sink tap late pm and Sam arrived on time the following day, he was very polite and knowledgeable and resolved the problem within 20 minutes, very pleased with this service.
Very efficient prompt service Sam was very polite and dealt with the problem very quickly.
I have been on a service plan for several years with Flamecare. They are brilliant. No plumbing job is too difficult for them. Operatives are polite and knowledgeable. Sean has just been round today to replace my wash handbasin sink waste. Fine job!
We had our boiler serviced by Tom. He's very polite and professional and did a good job as always. Very clean and tidy worker
Came home from a short break to find pilot light on boiler not working, Flamecare came within the hour and Sean sorted the problem in 2 minutes, hot water restored! Thank you.
Sean and Leo did a cracking job balancing our heating system. Top lads.
Tom serviced my boiler today, always professional. Arrived on time, very happy with service. Would definitely recommend FlameCare. Many thanks.
I use FlameCare for my own home and another property. Always pleasant to deal with over the phone and very accommodating. Tom has serviced both boilers this year, a very pleasant young man.
Tom at Flamecare did a good job when he did some work on our boiler on 12th September.
Prompt great with dog lol overall great service.
Tom came to service my boiler today 13/09/2023 I have been on a service plan with this company for about 7 years and Tom has done the service most of the years,I would just like to say he makes a very good job and would highly recommend him and the company to anyone they are very professional, FIRST CLASS TRADER.
Had my boiler serviced today by Tom, who was professional, efficient and polite.
Tom was excellent, arrived when expected, polite and serviced our boiler with care and efficiency.
Sam was courteous and professional and fixed the problem with our boiler in very reasonable time.
Had our boiler serviced by Tom today. As usual he was very friendly, polite and efficient. We are always happy when allocated Tom as our service engineer.
Tom came to service our boiler and as always provided a superb service, this is the boilers first service, it was fitted by FlameCare a year ago and as they serviced our old boiler on an annual contract, we will continue to do the same and would definitely recommend them.
Everyone I had dealings with was very pleasant and helpful. Special thanks to the gentleman on the service department phone who re-organised a visit at short notice and also to Shaun who soon had the problem sorted - a very difficult-to-get-at blocked pipe from combined utility and kitchen sink outlets, and worked with a cheerful efficiency despite the awkward situation. Many thanks.
I have a service plan with Flamecare and when my shower started to go hot and cold when I used it, I rang them and when the engineer came out he said the boiler needed a new part. This was ordered and I was kept informed of when it would be fitted. The plumber fitted it successfully and now my shower is working properly. I would not hesitate in recommending Flamecare to my friends and family or to anyone else.
We had a continuous drip from our shower and called FlameCare because we have a service contract with them. Sam turned up as promised and identified what was needed. It wasn't something that he had in the van so he went to the two potential suppliers with out success. He left the shower safe and promised to come back as soon as possible. He returned as soon as he had the correct part and fixed the problem in minutes. We are very happy with FlameCare and Sam in particular.
We reported the fault on our boiler on Friday, and were offered an engineer on the Saturday. Due other commitments on our part this was changed to the following Tuesday. Sam, the engineer arrived on time listen to our problem and set about the repair. He was very polite and explained the work carried out and the replacement part fitted. Then gave a run through on its use. Very happy with the response over the phone and with the engineer. Would highly recommend Flamecare.
I had a new boiler fitted and the 2 lads that did it were very polite, clean in the course of doing it. I would like to recommend Jack and Leo and also Vicky for her help. Well done Flamecare, its a very big thank you.
Sam came this morning to service the Boiler he was very polite and efficient. He was helpful and explained everything to us, very nice young man.
The initial visit to obtain a quote for the removal of the old boiler and tanks, and provision of new boiler was very helpful and informative. The quotation was competitive. Accepting the quotation and agreeing dates for the work to be carried was made easy by the friendly attitude of Vicky in the office. The personnel involved in carrying out the work Sean, Jack and Leo were punctual, polite and professional. An excellent job was completed on time to a very high standard and we would have no hesitation in recommending them.
Fantastic service from office staff to the engineers attending. Shaun has been excellent at resolving problems and nothing has been too much trouble. All staff who have attended have been the same. Highly recommend this company.
Very pleased with my boiler service Tom was very professional with all aspects, job well done. Thank you
On the Saturday requested semi-emergency call-out to fix a leaking radiator and and Sam called first thing Monday morning and repaired the leak in double quick time. Sam is very pleasant and experienced plumber.
We have a FlameCare service plan, and contacted them when our gas fire stopped working. They were quick to come round, but it needed a new part. We were told when it had been ordered, when it had arrived and arranged a fitting date. Sam fitted the part very quickly, so we now have a working fire again, which was covered under the service plan. We would certainly recommend FlameCare.
Sam - the FlameCare representative - did a good reliable job fixing our sink tap. Did not have to wait long.
We have used FlameCare for a number of years following a recommendation from a relative. We recently moved house and needed a complete new system and boiler relocation. Sean came to assess the job and was fantastic. He managed the install and everything was carried out perfectly. We have just had Sean back to carry out the annual service, again faultless. Sean is brilliant and we couldn't be more satisfied. FlameCare are a very reliable company, fairly priced and exceptional customer service from the office staff to the engineers.If you want full peace of mind for all your plumbing needs I would not hesitate to recommend this firm, they are just brilliant. Thanks to Sean and all the team.
Sam came, very nice chap, did the job, very pleasant. Would recommend.
From the initial visit to obtain a quote, to conversations with their friendly office staff to arrange suitable dates for the work and on to the completion of the old boiler removal and relocation and fitting of a new boiler this couldn't have been better . The personnel involved were professional, courteous and knowledgeable, doing a brilliant job. Whilst here, they protected our carpets and belongings, worked efficiently and always left everything cleaned up behind them. They thoroughly tested everything to ensure our existing radiators and hot water system connected properly with the new boiler, upgrading washers and valves where necessary. They carefully ensured we knew how to operate the new very easy to understand wireless control system so much easier and better than our previous one. I can't praise them highly enough and have no hesitation in highly recommending them. Thank you for doing such a brilliant job.
Tom came to service our boiler and gas fire and as always provided a superb service. I would recommend FlameCare as the service they provide is always friendly, prompt, professional and reliable.
Always highly satisfied with the service I receive and Tom the engineer who came today is a very pleasant and personable young man!
Boiler serviced by Tom on 3rd August. Very pleasant and efficient. Great service from Tom and FlameCare.
On the 3/8 a nice lad called Tom came to repair a broken outdoor tap, could not believe the tap had repaired its self from me calling and Tom coming a couple of days later. Neither of us could understand how it had happened or why. Tap is now able to be turned on and off instead of constantly just turning round and round. Was expecting a new tap but everything is fine. No call out fee, I shall certainly be using this company again. Thank you to all staff.x
Very courteous and efficient service done by Tom.
Extremely friendly staff. Very reliable. They removed my old boiler and replaced it in a different location. All work carried out to a high standard and competitively priced. Minimal mess made. We could hardly tell that they had been in.
Tom was very helpful and explained why water was talking to long to heat up.
Boiler and fire serviced by Tom. Friendly and efficient and no hesitation in recommending this company.
Tom as always done a great job.
Tom was a lovely young man- very helpful.
Just had our annual boiler and gas fire service by Flamecare engineer Tom. We found Tom to be friendly, polite and very good at his job, a credit to the company.
Have used this company since they installed our new boiler 7 years ago and have an annual service plan with them. Appointments are easily arranged and kept with no problems. We have had the same service engineer over this period Tom Barker, he is always efficient, polite and a very clean and tidy worker.
Tom was excellent, trusted having him in our house and leaving him to get on with the job at hand. He gave good advice.
We had our bathroom completely refitted by FlameCare, bath removed and replaced with a new shower, screen, a built in unit incorporating basin and toilet, Neptune wall and ceiling panels, spotlights, extractor, towel rail, non slip flooring…. we are delighted with it all! From the initial visit by Vicky and Simon to assess the work and what we would like, they have been fantastic to deal with. Vicky who is the most courteous and accommodating person you could meet, answered any queries promptly by phone or email. Samples of both flooring and panels were dropped off so we could choose in our own time. We asked if the work could be carried out while we were away on holiday and this all went to plan, we felt this was a great option. We returned to a fabulous sparkling room. Everything clean and tidy, all mess had been removed. Vicky even called us while we were away to reassure us that everything was going to plan. Thanks to the fitters for their excellent workmanship and attention to detail. Thoroughly recommend everything from start to finish-reliable, cooperative and a pleasure to deal with.
We have been customers of FlameCare for around five years now. We always receive a great, friendly and reliable service from the company, with work being carried out promptly by the most polite team. We most recently called out FlameCare due to a leak with our bathroom sink. A team member was sent out the next day and was very informative when explaining the issue with our sink and the faulty part was quickly replaced. Couldn't recommend FlameCare enough!
I have been with Flamecare for three years now and I am very satisfied with the service that they provide. Always on time and very efficient. Today my boiler was serviced by Tom who did an excellent job in servicing and assuring me everything is ok with the boiler. Excellent service from an excellent company.
Tom was very friendly and professional. Work carried out in a very tidy manner, highly recommended.
Had an aged boiler replaced in July 2023. The engineer and office staff were very nice to deal with. The engineer made a neat job and cleaned up afterwards, as well as protecting carpet in the house. Overall a very nice company to deal with that I would recommend.
Remodelled the complete Bathroom they have done a brilliant job. Many thanks to all the team who were pleasant, polite and very efficient, would highly recommend them.
The young man that came to do out annual boiler service was promptly on time very polite informative, pleasant young man named Tom.
FlameCare were excellent from start to finish. They were recommended to us by relatives and after our experience we would also not hesitate to recommend them to anyone and everyone. Their price was extremely competitive and the work completed to a very high standard. The 2 lads that installed the boiler were brilliant. Worked non stop, efficient, friendly, respected our property, kept us informed of what they were doing and when they had finished left everything so tidy you wouldn't know they had been working there apart from the new boiler! A credit to the company. Thank you to all at FlameCare.
I have been with Flamecare a few years now and they have always been reliable, prompt and very courteous. Nothing is too much trouble for all the Team. I would like to mention in particular on a recent boiler service a slight leak on a radiator was found and this not being covered in our plan as a gesture of goodwill the team came out again and fixed this for us. Thank you Jack. Very impressed with the service received and would definitely recommend Flame care to anyone. Thanks Flamecare for an exemplary service.
Have been a customer of FlameCare for over 1 year for my boiler cover and having been happy with their service just had a new boiler installed by them. Work carried out quickly to a good standard at a reasonable price. Would recommend FlameCare without hesitation.
Because I am a senior citizen Flamecare insurance gives me peace of mind. From boiler service to changing a tap washer or even unblocking a drain they have always been there to put things right.
Sean and Liam were excellent. Sean as lead was extremely professional, careful and considerate. Explaining what he was doing when needed. Liam his apprentice got on in a quiet manner doing all that was asked of him. I would not hesitate to recommend Flamecare completely from receptionists to plumbers. A great company who deserve praise and have my trust.
Flamecare have fitted us a new shower door ,very efficient service from measuring to fitting ,the shower was left spotless and we are very pleased with the Bi Fold Door, we would definitely recommend Flamecare. We also have our gas service contract with them ,again very good.
I've been using Flame Care for 7 years now. Always friendly and efficient, quick response, annual plan is excellent value. The boiler works well after they repaired it, and we have also had excellent service with sorting out leaking toilets and changing taps.
I use FlameCare for my central heating servicing. As part of the contract they also came out to clear a problem with my drains. They came out really quickly and did an excellent job. Could not recommend them more highly.
Very pleasant young man worked very hard in not very nice conditions and sorted my problem.
FlameCare have given us excellent service from Katie and Olivia in the office who are always helpful and friendly to Simon and his team who are always reliable and efficient. We have had fantastic service today from Jack and his team to solve a problem with our radiator. Nothing was too much trouble. Excellent service, Excellent company. Highly recommended.
Had I known FlameCare employed workers as clean, polite and hard working as Jack and Leo I would have had my boiler changed a long time ago. They are a credit to the company FlameCare changed a long time ago.
Had a water leakage in the kitchen on Saturday pm, phoned the helpline at 2.30 and an engineer Jack arrived 40 minutes later. Jack found a split feed pipe to the washing machine, as he didn't carry one on his van he went out and located one and fitted it, tested it and then manoeuvred the washer back into position and cleaned the kitchen floor. To me this is excellent service and well worth the annual fee we pay, FlameCare have never let us down over the years and as pensioners this gives us complete peace of mind so many thanks to Jack, Simon and the FlameCare Team.
Wonderful friendly and efficient from start to finish. A shining beacon of light in hard times, and thoroughly recommend these guys.
Excellent service, engineer within 3 days. Always very polite and helpful. Great to find companies you can trust.
Absolutely brilliant service. My plumber had an accident the day before I was due to have a full re-pipe and boiler install with new radiators. Up stepped FlameCare to the rescue. Simon came to quote was punctual, knowledgeable and filled me with confidence. Gave me a deadline of when they would be finished by and they met it. Jack the plumber is a credit to the company. 5* service and I could not recommend them enough.
Excellent service from Flamecare as usual.
Excellent customer service, care, nothing too much trouble. Easy to contact, they stay in touch and keep you updated, e.g. engineer on their way. Every engineer I've met has been very friendly, polite and has explained the issue and solution, coming up with suggestions too. I don't know what I would have done without their help this past year or so, right down to today. All the team, office staff through to the engineer's are worth their weight in gold.
I have a service plan with Flamecare and I would highly recommend this firm. I had a problem with our boiler and within an hour of phoning them they were here to fix it. Such efficient and friendly service.
I had been without heating for 5 days despite a couple of 'plumbers/engineers' inspecting my boiler. They were unable to help so neighbour recommended FlameCare who, once I told them my predicament arranged for Sam to come out the same day. He diagnosed the fault immediately and had my system back up and running within minutes. I was so relieved that I decided to sign up for the regular service plan which will give me reassurance for the future. I would also like to add that the girls in the office are a delight to deal with! 5 star service all round!
Jack and Leo fitted a new Ideal boiler and plumbed in a radiator for us this week. They were both efficient, tidy and knowledgeable, as well as personable. I have had a Flame care service plan for quite a few years now and have always been totally satisfied. A new boiler is an expensive outlay, but the satisfaction with both boiler, the lads above and the service from Flame care has offset that. Highly recommended for everything.
Recently installed a new boiler. Impressed with the price, professional service throughout. Would thoroughly recommend!
Sean's shower pump expert advice was excellent and we now understand much more about how it works and the reasons for the problems we have had with previous installations. Although we had to wait for him to be available he fitted his recommended pump quickly and with the minimum of disruption. Well worth the wait!
Nice people, fabulous service. I've been a customer of FlameCare for many years now. This isn't just about having the boiler serviced each year. FlameCare provide me with total peace of mind. Over the years there have been several unexpected plumbing issues and in each case, whatever was necessary has been resolved quickly and professionally and without any quibble. The cost of the scheme is very reasonable, but the value to me in having peace of mind and confidence based on many years of good service cannot be measured in monetary terms. Another bonus to me is that this is a local company where the people really care about the customer.
A very prompt call-out for a boiler repair over the Christmas break. Quickly got the boiler up and running, and refreshingly did just the necessary work without any hard up-selling of products and services. Will definitely use again.
Our complete bathroom remodel was carried out in the time stated by the friendly, reliable, professional team. We love it! Thank you to Simon, Vicky, Shaun, Mick and Leo. We would happily recommend Flamecare to anyone.
We have been with FlameCare for several years now and always had great service from them. On the 20th December, our boiler failed to fire up and I notified them. An engineer visited the same day and diagnosed a fan fault. FlameCare ordered a new fan overnight and a second engineer visited the next day to fit it. With Christmas fast approaching, we had been worried that we would be left with no heat or hot water, but FlameCare diagnosed and fixed the fault in little over 24 hours. 'Fan'tastic service - sorry! It is great to know that, even at busy times of year, FlameCare can react quickly and look after their customers. Merry Christmas FlameCare!
My boiler broke down one day last week when it was very cold. Flamecare managed to send an engineer out the same day and installed a replacement part the next day. The service was quick and professional. The people at Flamecare were always polite and friendly. I definitely recommend Flamecare.
Called on a Sunday with a leak. Really helpful, came out and quickly identified and sorted the problem. Excellent service, second to none. Definitely use again. Thanks.
We had Tom the engineer come out to us after 8 at night, he was pleasant, quick and efficient. Very satisfied.
I can highly recommend this company. From my initial enquiry contact call through to Shaun the engineer's visit to advise the right boiler for the job and how the boiler would be installed, was highly professional and with a friendly, polite approach. Jack the installer and his apprentice were fantastic! Two very hard working young individuals, again polite, friendly and professional, a real asset to their business and Vicky is one of the most courteous and helpful people I have ever spoke to on the phone. If there were 6 stars I would have selected this option. Any future gas works that I need, I will be in touch. A very happy customer and would not hesitate to recommend. It was refreshing to be helped in this way as too often customer services are not a priority with other companies. Well done to all at FLAMECARE and thank you.
Been a customer of FlameCare for 12 years for servicing and new boiler/radiators. Just had a radiator valve leak and despite them being really busy due to cold weather snap they came out that afternoon to look at issue. Next day, engineer came out to fit new thermostatic valve. Problem solved. From Katie in the office, to Simon and the team, I cannot praise them enough. Forget about other companies, take out a service plan with FlameCare.
I have been with flame care for quite a few years having the service and call outs policy. Now I needed a new boiler. New boiler in, great job from Jack and Leon very polite and helpful all tidy as if they'd not been. Would give them and the company 10 out of 10, the office staff are so helpful and nothing is too much trouble and lovely to talk to. A big thank you.
FlameCare are the people to see for you central heating requirements. Jack and Leo worked tirelessly through the day to fit a new boiler and radiator and showed great respect for our home. From Vicky on the telephone to Leo the apprentice this company is in safe hands. We are 100% satisfied.
We use FlameCare to do our yearly boiler service and have always been very happy with their service, so thought we would ask them to replace a couple of our radiators, Vicky in the office is really helpful and sorted out a date for us. On the day the engineer turned up on time, was friendly, got on with the job efficiently, and left both rooms very clean. We would recommend FlameCare.
A big thank you to this wonderful business. Our old boiler had been on its last legs for ages. It gave up 2 weeks ago, so we contacted FlameCare after a recommendation from a family member. We had a new boiler installed by them this week which comes with a 12 year guarantee. The guys who came to do the install set a great impression of this business - they got stuck in and worked tirelessly throughout the day. The new boiler is so much quieter than the old one, and we have a portable room stat as well which we didn't have before. 100% recommend.
Rang this morning as our heating wasn't working, by 11.30 it had been repaired. Highly satisfied with the service. We are on the FlameCare homeplan and Tom usually carries out the annual service. He is very friendly and professional. Would highly recommend.
Tom carried out our annual service re: boiler and fire and was excellent. He was professional and friendly and a credit to himself and his company.
Sean arrived within 40 minutes of my phone call and fixed the problem in 5 minutes. Excellent service.
FlameCare came to repair the boiler within 3 hours after reporting the boiler had broken down. Sam the gas engineer did a first class job investigating and repairing the faulty valve and getting the heating and hot water working. FlameCare are a company who deliver and I would not hesitate to recommend them.
We have been with FlameCare for approximately 9 years for installation, service and replacement items. Today they came along and replaced and swapped over radiators which was completed efficiently, cleanly and looks a million dollars. The Engineer whose name evades me was efficient, swift, polite and welcome back anytime. Thank you!
Recently joined FlameCare. When it was time for a boiler service I was told the engineer would be with me before 10am, I was surprised when at 9am the doorbell rang, some companies make a.m. appointments and arrive p.m. Tom introduced himself, left his shoes in the porch, no oily marks on the carpets, very professional and polite, will continue to use and recommend FlameCare.
First class service, communication from Vicky, Katie and Simon superb. Workmanship and customer by Jack and Leo a credit to themselves and the company. Would definitely recommend FlameCare and will continue to use their services.
Tom serviced my central heating boiler. He arrived on time and did an excellent job. Thank you Tom and FlameCare.
We've had our boiler service cover with FlameCare for a number of years. So we knew who to go to for our full bathroom refit including taking out the bath and replacing with a walk in shower and panelled walls and ceiling, new toilet and sink with units. The changes were needed due to medical needs. Vicky saw us through the whole process from the survey with Simon to the jobs completion. Shaun as ever arrived on time and worked hard every day, keeping us informed of progress and consulting us in any adjustments or changes to improve the final look of the completed bathroom. Work started on Monday and fully completed by Friday, price exactly as quoted and was more than competitive than other company's. The final result was more than we hoped for, modern and bright not clinical. Another job completed by polite, friendly, tidy, clean working individuals working together to make our lives easier and the refit stress free. Thank you to all at FlameCare and everybody else who assisted during the week.
My yearly boiler service was done by Tom who was very polite and efficient in his work. Very professional.
Tom did a great job.
Tom did his usual first class job, clean, tidy and polite. He is a good advert for a first class company.
Today 12.9.22 Tom arrived for my annual boiler and fire service and carried them out and no problems found so past the inspection. I would highly recommend this trader in July this year they replaced my shower and as they left everywhere was left clean and tidy.
Excellent service from Flamecare as usual, having used them a number of times I couldn't rate this company more highly.
This is the second time we have used this company, on both occasions the work has been to a very high standard. From the initial enquiries, through to the fitting/installation of the equipment everyone involved has been professional. Based on the work undertaken would recommend this firm.
Had a contract with Flamecare for a few years now. Always come out as they promise. Work is top quality. Includes an annual service which is carried out well and diligently. Tom was very good today 25th August. I have no hesitation in saying that Flamecare is highly recommended.
Tom, service engineer was respectful and efficient.
Thanks to Tom, always efficient courteous and professional.
Having been recommended to this company, I had Sean initially visit to look at my broken boiler, he put me at ease and recommended a new boiler. My old boiler was 20 years old and being a pensioner I had no idea of cost and what boiler to buy. Sean suggested an Ideal boiler and I also wanted a new shower and all new radiators. Vicky at the office sent me a written quotation and followed up with a phone call. She explained all queries that I had. I felt for the work they were to carry out the quote they prepared was completely justifiable and it was less than the figure I had in mind. I also got one years' free cover with them to cover all the work plus plumbing and drainage which made me pleased. On the day the work was done, I met Simon, Sean and Jack who worked very hard during this recent hot weather. They placed dust sheets on my carpet, when they finished they cleaned up, took all my old radiators and boiler away. Thank you to these chaps, I cannot recommend you enough, I am delighted.
I've used Flamecare for a couple of years now to service my boiler, always reliable and thorough. I decided to have a new boiler and bathroom installed by them, with the stipulation that it had to be done speedily. The job including planning was completed within 3 weeks, entirely to my satisfaction. I would recommend this company to anyone. Incidentally I have asked them to call round and install a downstairs shower and toilet also. Excellent team.
He was very polite and presented well did a great job.
Another annual boiler and gas fire service completed by a pleasant guy named Tom, arrived on time and went about his work with no bother. All good stuff.
My father was extremely happy with Flame Care's competitive quote to make alterations to his bathroom by replacing the bath with a shower, he was even more delighted with the standard of workmanship and attention to detail. Every member of Flame Care we encountered from the initial visit to settling the invoice were courteous and well informed. It was a pleasure to find such companies still do exist and would recommend them to everyone with out hesitation.
Asked Flame Care for a quote for a new boiler after reading reviews on Trusted Trader. Absolutely delighted with the new installation. We were consulted at all stages with sorting out problems as the installation progressed especially the removal of the hot water tank and associated pipe work. An excellent company who we would recommend without hesitation.
Have been a customer for a good number of years, and have always been satisfied with the service, and have recommended FlameCare to other family member who was also highly delighted with service.
Flamecare have been servicing our heating system and gas fire for many years. We have been extremely satisfied with the service and they have always sorted out any problems promptly. We have had a new boiler fitted this week, and we are very satisfied, and would highly recommend Flamecare.
As an existing customer my boiler was serviced regularly and I was advised to have a new boiler to improve efficiency. The new boiler was fitted by Jack who was very helpful and competent and explained everything to me regarding the work to be done. The work was completed within the working day and all was left clean and tidy. I needed some advice a couple of weeks after the installation and again Jack visited and sorted out the issue. Jack was so pleasant and helpful which was very reassuring. Jack clearly enjoys his work and is very professional. I am completely satisfied with Flamecare and know they will continue to provide excellent service very promptly.
Excellent service all round. Helpful and friendly staff. Good value for money.
I have been with FlameCare since April 2018 on a monthly contract and have found them to be excellent. The latest job was to install shower panels over my existing tiles. The work was carried out quickly and professionally to the agreed timetable. I would have no hesitation in recommending them for any plumbing work.
This business is honestly the most amazingly trustworthy honest transparent company. They all go above and beyond. Just never before have I had the privilege of such a service, honest. The whole team, professional; polite, experienced; helpful; fantastic support. Do not hesitate to use this company. Many, many thanks Sean; Jack; Ellis; Leo; Carl; Katie; Vicki; Simon. Massive heartfelt thanks. You all need nominating for a business award, lets sort it.
We have used FlameCare since 2017 and always been happy with their service. We returned from holiday 2 days ago to find that our heating was not working. Rang FlameCare who sent out their engineer Sam who knew immediately what the problem was and fitted a new pump within the hour. While he was there he fixed a problem with a radiator that had been a problem for a while. Excellent friendly service. I would definitely recommend them to anyone.
I have been a Flamecare customer with a Homecare plan for about 10 years. Recently I had a new condensing boiler at my own house, a combi boiler at my parents home and, only this month I arranged for a combi boiler to be fitted for my daughter. Every step of the way Flamecare were amazing. The telephone service from both Kate and Vicky is always amazingly helpful and polite. All the engineers that have worked on the properties have been excellent. Simon was extremely helpful in advising re boiler and radiator options for the most recent project and he ensured a very prompt and efficient service. The pricing is very reasonable. I would totally recommend Flamecare without reservation.
Lads very prompt, fitted new boiler. Very clean and tidy and very well maintained. Excellent job.
I have used FlameCare since 2017. They provide a fantastic service at all times. Always on time and work is carried out at the highest standard. No issue is too big or small. In that time they have also fitted a new boiler for an elderly relative of mine at short notice. Also recently fixed and sourced a seal for a leaky tap within 2-3 days that I have been waiting for the new build builders to fix since January. Provided a bill for this job and told me not to pay until the new build builders had paid the monies to me. Also special mention to Vicky in the office, always polite and efficient. Great company.
Satisfaction overall. The required job was done very efficiently as well as a leak that we didn't know about. Very satisfied.
Peace of mind from an established firm! Look no further for a new boiler if you want quality, long manufacture warranty up to twelve years for my new Ideal, competitively priced and excellent customer service. Excellent firm to deal with at all times with pleasant staff always at the end of the phone to discuss any problem and send someone out straight away. Everyone is so polite, professional, work carried out superbly and everything cleared away after fitting. From start to finish the experience could not be faulted. I have had a service contract with them for several years and had no hesitation in choosing them for my new boiler. My wife and I unreservedly recommend them. Thanks to everyone involved in the process.
Flame Care as expected were professional, competitively priced, with the added bonus of being friendly helpful and easily accessible. I would highly recommend them.
Excellent and varied service over a number of years. Knowledgeable, reliable and always approachable to explain the process. Extremely quick response to any problem - arrived within 30 minutes on Easter Sunday. Great problem solvers, caring of people and property. I would highly recommend them.
FlameCare are a great company and do everything they can to help you, nothing is too much trouble from the office staff to the engineers. When they are busy they always ring you back which is very pleasing in todays society. I can recommend this company 10/10.
My visit was for a routine boiler service but I also had a couple of other problems that were dealt with promptly. I had had a kitchen tap fitted by FlameCare a few months previously but the hot side was running really slowly. I contacted the office the week prior to my visit and was told I could mention it to the engineer who might have a solution, otherwise I could book another visit afterwards. Tom I think sorted the problem out in a couple of minutes which I was very pleased about. I also had a radiator that didn't seem hot enough and this was resolved during the service visit as well. Overall, I was very satisfied with the work carried out and feel that the engineer went above and beyond to make sure the problems were solved during my service visit. Thank you.
Called FlameCare and spoke to the lovely Katie in the office. I had come home from a long shift to find I had no heating and hot water. Katie arranged for an engineer immediately and had it sorted in an hour! You are all stars!
Slow leaking radiator valve. Came next day to temporarily stop leak and give quote for new valve. I accepted quote, appointment in a couple of days, Jack appeared to do an excellent job, happy to wear mask, took off shoes, no mess, minimal disruption, and cost within quote. A week later and everything working fine. When my boiler only maintenance and breakdown cover ends in November 2022, I'm going to join their boiler servicing and heating system insurance cover scheme.
Totally happy with our new boiler and the service from FlameCare. Everyone involved was so helpful and efficient. I would definitely recommend this reliable and professional local company.
FlameCare pulled out all the stops when my elderly aunt's immersion heater stopped working to ensure she wasn't left without hot water, even working until late in the evening to get the new heater fitted. They left the work area immaculate, arrived on time, and were very professional. We would use them again without hesitation.
New central heating boiler fitted. Engineer was friendly and hardworking. I have used FlameCare for maintenance and servicing for over 5 years and have found them an excellent company to deal with.
The technician was professional, very helpful and pleasant.
I have had a contract with FlameCare for a number of years. All the staff are very polite and professional. The boiler in the premises I was moving into broke down. As it was an old boiler I decided to replace it with n new Combi boiler and new radiators. Vicky went that extra mile to ensure the job would be done before I moved in. The work was carried out by Jack and helpers. They did an excellent job, very courteous and efficient, they left everywhere clean and tidy, I can't praise them enough. Excellent service all round I can highly recommend FlameCare.
We have been with FlameCare for more than 10 years. Their rates are very reasonable and their service package is significantly cheaper and more comprehensive than that of British Gas and the like. On the 3rd March 2022 the motor on our boiler packed up. We contacted them the next morning, they were out by the early afternoon. Despite the part not being readily available they managed to source and fix the part that same day and all the costs were met within the care package. Absolute bargain. Fantastic service yet again. Thank you Simon and team!
Recommended by a friend. Fantastic recommendation. The fitters were very professional and hardworking, always polite and informative regarding the new system being installed. We would highly recommend this company.
Great efficient service. I had no plan with them but still came out same day to examine leaky boiler and fixed it next day. I would definitely recommend FlameCare.
The guys that installed our new gas boiler were very efficient. We can highly recommend.
We have had a FlameCare care plan now for a good few years and always find our engineer very helpful and polite. This visit he also sorted a radiator that wasn't as hot as the rest, so very pleased about that. We have recommended FlameCare to our family and neighbours and will continue to do so!
Had a new boiler and radiators installed. I was really impressed by their professionalism and dedication - working through their lunch break on the final day. They were friendly and enthusiastic throughout and completed the work on schedule. So a big thank you to all. I'm glad I'm with you!
Super company, very efficient and reliable.
I contacted FlameCare due to a current water heating problem with a service plan in mind. The problem was solved and service plan put in place for peace of mind. Excellent service. Highly recommended.
Everyone at FlameCare are very helpful and pleasant we have been with them for a long time. Thank you to Jack and Leo for fitting our new boiler, supplied by FlameCare, they did an excellent job and left everywhere clean and tidy.
Very polite and friendly, fitted a new system in 2 days. Every question was answered promptly and politely, the system was explained at the end. The area was left in a clean state and all the old system was taken away. Will recommend them to anyone.
Both myself and now my next door neighbour are on the FlameCare plan. My neighbour has had to call them out for three different things in the first few months and everyone at FlameCare has been so helpful. I have let FlameCare in today to attend to a job while my neighbour went to a hospital appointment, the engineer didn't mind calling round to my home to let him in. We thoroughly recommend them.
We had heard of them via word of mouth. They were efficient and did as they said they would. We have a service plan with them.
We have a problem at the weekend, came Monday and all sorted by Tuesday, another excellent service provided by FlameCare, their Engineer Shaun was professional, courteous and was able to explain everything to us. I cannot recommend this company and their engineers highly enough to anyone, their service is fantastic. Thank you again.
From initial phone call re. fault they all could not have been better. Helpful, reassuring, efficient and friendly. Sean our engineer was prompt efficient clean and carefully professional. He took the trouble to answer my questions and was reassuring with his answers. A first class service, welcome the cover and would totally recommend them.
Excellent job done this morning. Well done Sean/Shaun.
Have had a home plan for some years and always found FlameCare prompt and efficient. Experienced a leak which was diagnosed as a worn out pump. The plumber returned a few days later and new pump was quickly installed. Excellent service.
Sean called to mend my boiler. I was very impressed with his knowledge. Very pleased, a gentleman.
Flamecare are an excellent local company. The engineers are polite, thoughtful and punctual. The office support team are always helpful, courteous and without fail will help resolve your problem whilst providing reassurance. They are a pleasure to do business with.
Quality service from FlameCare. Right from calling them with regard to a fault with my combi boiler early one morning. Gas fitter, Shaun arrived same day, diagnosed faulty component and replaced. Shaun and the office staff that dealt with my initial phone call were all very courteous and efficient. Would highly recommend FlameCare. Very impressed.
I have had a service agreement with Flamecare for a few years now and have always found them to be very reliable. They come out either on the day or the day after. I have always found that the office staff, Sean and the other engineers are always pleasant.
We took out a support contract a few years ago and they have kept our boiler going, but it finally died and they have fitted a replacement. Very efficiently done in one day and we are warm again. They were very helpful in getting the job done quickly so that we could get a warm home and hot water back again.
I have found the service at Flamecare first class. They look after my rental properties and have carried out gas safety certificates, boiler services etc. All matters raised are dealt with quickly and efficiently.
We have had a home plan for at least ten years and always have had excellent boiler service. Recently we had a blocked drain on our property. FlameCare promptly sent an engineer, who remedied the problem quickly and efficiently. Thank you
I called FlameCare at just after 9:00am as the tenant in a rental property reported smelling a strong smoky smell in a room with a gas fire. Within 15 minutes an engineer arrived at the property. What service, couldn't fault it. Thank you
I have used Flamecare for a number of years to maintain my boiler and plumbing and they have always been excellent. It was a great decision to choose them to supply and fit a new boiler. Jack arrived on time and introduced himself and said he would disturb us as little as possible. He worked diligently all day and did a very neat and tidy job. He was polite at all times and I have no hesitation recommending Jack and Flamecare for your future needs.
Fantastic company. On Wednesday I woke to no heating so rang FlameCare. Sam visited me in the same afternoon and got it working. A new pump was required and by Friday morning the pump was fitted. Vicky and Katie were very helpful, professional and nothing was too much trouble to rectify the situation. When I first approached FlameCare they stated they would look after me and they certainly did. I would highly recommend this company.
Very impressed, as always, with Flamecare's service. Shaun fitted a Hive thermostat to my existing gas boiler to help run it more economically. He was very polite, competent and helpful and the cost was very reasonable. I would not hesitate to recommend Flamecare for any heating and plumbing work.
We are new customers to this organisation, Joined December 21. Our system developed a fault in January 22. The response was 5 star the engineer Shaun was on time in fact slightly early. He was polite, efficient and very capable at his trade. We would recommend this service to anyone thinking of cover for plumbing needs. at the Prices on offer why wouldn't you. Top marks FlameCare.
Excellent service from the initial call out, discussions prior to replacing my new boiler with Vicky and excellent service from Shaun Jack and Leo. Arrived on time, worked efficiently, helpful, friendly, always left my home clean and tidy and safe before they left. The boiler needed to be re-sited upstairs and the whole process was fully explained to me. The whole of the Flamecare team were excellent from start to finish. It was a pleasure to support local business and also their fund raising for the NHS is amazing . Would I recommend Flamecare - 110% yes. I now also have their fab service in place. Thank you
The plumbers are courteous efficient workers. I would recommend FlameCare to anybody.
Been using FlameCare for years, would not use any one else, I find the Company have excellent workers and the staff second to none. They have never let me down and all have treated me with respect, yes I would say definitely a Trusted Trader, what more can you ask for. Thanks to all.
I received an excellent service this morning and also, valuable information for repairs. I highly recommend this trader. Many thanks to Tom who was very well informed and explained my problem and how we are going forward. Thank you very much.
Huge thanks to Simon and the whole team for helping me out whilst dealing with my recently deceased Mother's property so promptly, not only fixed the Boiler but also carried out the Services on both the Boiler and Gas Fire. Cannot thank Vicky and Katie enough for being so helpful on the phone, they made me feel at ease whilst dealing with this unfortunate breakdown and having to deal with everything else. Thankyou so much, my Mum would have been pleased - she was a Flamecare Customer for over 10yrs - never a complaint. I have been with Flamecare since 2018 as are my In-Laws too and they have proven to be a reliable Company to use. Mansfield Woodhouse, Notts
They have today completed the annual service to the gas boiler and the living room gas fire. Arrival was 1st thing this morning, approx 9am, and completed within the hour. This service was arranged by letter last year. Everything was fine. In the past tap, toilet, shower and two leaks have been dealt with efficiently and without any extra charges.
Excellent company to deal with.
Brilliant reliable competitively priced.
I have had a contract with FlameCare for a number of years and have always found them to be a reliable and trustworthy local company, who do a very good job. Recently I had a radiator problem and needed a new tap fitting and agreed a fair price for the work as it was outside my boiler contract. The work was duly completed satisfactorily by a friendly engineer and throughout it was a pleasure dealing with Vicky back at base. I have subsequently upgraded my contract to include the plumbing.
Thank you, first rate service and price, all really nice people too deal with.
Thank you so much, Flamecare, for getting to me on the bank holiday Tuesday of Christmas week - the same day as I phoned you about a kitchen tap that had sprung a leak over Christmas. I have a contract with Flamecare which includes plumbing. I couldn't have asked for more - they fixed the problem on a day when many in the country were not working.
I have boiler and heating cover with Flamecare and I asked them to remove a radiator and come back again to put radiator back on after I dealt with the plaster, they charged me a fair price for this, they came when they said they would and did a brilliant job and cleaned up also. I highly recommend this company. If you need boiler and heating cover you will find no better company than Flamecare. I love these guys.
Having been with BG for many years and constantly being let down with them, Flamecare was recommended to me by a relative. Staff were very helpful, the engineer was polite, neat and tidy and the job sorted in next to no time. Excellent service.
Thank you, our boiler was not working this morning. We were not a FlameCare customer and was recommended by a friend. We are so glad we called FlameCare as an engineer was sent out to us within a couple of hours. Fantastic service and fixed our problem. 100% recommend. Great service, especially during their busiest time. Would use again. 5 star service.
Having been with BG for over 20yrs and fed up with charges spiralling and unable to make appointments, I contacted Flamecare on the recommendation of a friend. Boiler serviced, radiator sorted and heat in house back up to 100%. Engineer was courteous, tidy and efficient and the office team couldn't have been more helpful. Very happy to be supporting a local business instead of a greedy national.
I've used Flamecare on numerous occasions now and there always good to there word, rapid response times and prices that cant be beaten. they're clean and tidy and the knowledge of boiler repair and plumbing works is second to none. highly recommended.
We contacted Flame Care after being let down by another gas engineer. From contacting them to our boiler being fixed in less than 2 hours. We could not have asked for more. Thanks to Flame Care we are a lot warmer.
Sean the Flame Care plumber gave excellent service when fixing a leaking pipe and consideration to the woodwork covering over the pipe. Sean cleaned up the area he'd been working on afterwards. Many thanks.
Shaun, Jack and Leo did an excellent job fitting our new gas boiler. The boiler and pipe work had to be relocated and they went the extra mile to make sure we were happy with all aspects of it. Special mention also for Vicky, their Sales Manager, both she and Shaun were incredibly helpful in answering all our queries and concerns during the quote stage.
Very satisfied with this company. All the staff are very pleasant, polite, professional, and always solve the problem promptly. Would highly recommend. Thank you.
We've been using Flamecare's maintenance service for a few years so they were our first call when we decided to replace the old boiler. Their service has always been good. We were quoted a very fair price and the installation went perfectly according to the quote. Sean and his colleague made a what seemed a difficult job look easy and were very pleasant guys. The backup from Vicky in the office was very good at all stages. All were a credit to the business. I'd have no hesitation in recommending Flamecare over all others and will be using their maintenance service in the future.
Shaun and his trainee did an excellent job on our problematic radiator. I have never seen anyone work harder and faster. They had nine radiators to keep checking, five of them upstairs then checking pipe work in the garage. They were very pleasant and polite and clean workers. Would highly recommend. Thank you.
Great teamwork when setting up and installing boiler and updating antiquated plumbing. Always very helpful - took on board customer requirements and explained all possibilities. Good humoured but always professional. Having lived long enough to experience a variety of work people I would highly recommend the company to anyone.
The response from Flamecare was very prompt and Sam did an excellent job.
Excellent service. Job was completed with no fuss. He cleaned all his mess up and left. Very polite and pleasant gentleman. Couldn't wish for anything else.
So much better than British Gas, when my old boiler developed a leak and faults British Gas left me without Central Heating and no hot water for more than 7 days, Simon from Flamecare called and gave me a quote for a new boiler, which I had fitted and since then I have never had a problem. One call and they are there within a few hours, Well done Flamecare, thanks for everything, first class service every time.
Have used Flamecare many times before for plumbing and boiler work and have always been happy with their work. They have just installed a new shower room and once again they have done a fabulous job and the shower room looks wonderful. We are delighted with the finished work. They were efficient, well organised and the finished result was to the highest standard. We would highly recommend them. Thank you to Simon, Vicki, Sean, Paul and Karl for all your hard work.
Really impressed with the business like approach of this company. They turn up when they say they will, they do a great job and charge a reasonable price. Thank you Flamecare, especially Sean and Vicky.
Very swift service. Job done to a high standard. All staff were very friendly and helpful. We were recommended Flame care, and we would definitely recommend them to others.
We have been using Flamecare for some years now after they installed a new boiler. They always provide excellent and prompt service and recently fixed a dripping tap and faulty toilet flush free of charge.
Always reliable, friendly and helpful. We've used Flamecare for many years and have always been satisfied. Sam has fixed a few different issues for us over recent years. Always prompt, helpful and committed to sorting the problem whatever it takes.
Usually excellent service, just experienced a delay due to unavailability of parts but Katie excellent service and Sam fitter quick and efficient came wearing a mask without being asked.
Had them out to our boiler on numerous occasions bit tricky to diagnose fault but now rectified with new parts on our 12 year old Baxi Duotec. Sam is always polite and recently he has sorted our problems out satisfactorily.
Flame Care are brilliant, from Simon, Kate and Simons partner and all the plumbers. They are tolerant, understanding and prompt. I have been with them for a good number of years, and all the plumbers that first called to my place, are still with the company, which is always a positive indication of a company that can be trusted. And Kate you always give me the feeling that you listen to me, and are calming when I am stressed, and do everything you can to make sure that any plumbing problems, that arise are dealt with as quickly as possible. Thank you all of you. Simon you have a great team.
We have been with Flamecare for 10+years, excellent service our recent call out was seen to within 30mins of calling - bath tap loose with follow up repair work done by Sam work completed to high standard would highly recommend.
I have had a service contract for several years with Flamecare to cover my central heating system plus plumbing and drains. I have been very happy with the maintenance of my central heating system but have not needed to call upon the additional cover. Today I had a plumbing emergency and was amazed and impressed that the fault was fixed within an hour of my original call. A rating of "very satisfied" does not do justice to such a brilliant performance!
Brilliant, prompt service to repair my non-flushing toilet. Really impressed with the service I received. Would thoroughly recommend this business.
This is a superbly organized company from top to bottom, I took the full cover plan when my combi boiler makers warranty expired as it gave me peace of mind that should any thing occur it would be quickly rectified, as it is I have had to call FlameCare 3 times and on each occasion they have responded immediately. Two of the calls were for central heating issues and one for a leaking toilet and all attended to on the same day. I had an issue with an outside water leak which required excavating to carry out the repair and although it was not within their remit they arranged for the work to be carried out at a fraction of the cost Severn Trent Water quoted me and then reinstated the concrete. So to sum up prompt, efficient, polite, and excellent value for money.
Fitted central heating system under difficult circumstances, did a very good job, would certainly recommend them, from office staff to engineers all helpful and polite.
Can't thank Flamecare enough! Extremely quick and reliable! All the staff were extremely polite and fully equipped with PPE. They couldn't have been more helpful. Very pleased and would highly recommend.
Great service! Woken up by overflow pipe running full bore, and found main stop valve in kitchen not working!! Called Flamecare 9am spoke with Katie in the office and explained my dilemma! She arranged for Sam, one of their Engineers, to call round virtually straight away. By 11.15am Sam had turned off main in pavement replaced washer in my stop valve, and replaced the ballcock valve on cold water tank in loft. All under the boiler and plumbing contract I have with Flamecare. As I say fantastic service I highly recommend them
Can't rate this company highly enough. I have received an excellent and very professional service throughout from the initial contact with Vicky in the office who went out of her way to offer help and reassurance throughout the whole process, as well as the friendly and helpful Engineers who attended on the day to install my new boiler. If you are looking for a new boiler look no further than this Company, you will not be disappointed. Well done Flamecare.
Had a service agreement with them for many years and recently contracted them for a new combi boiler and radiators. First class installation and after sales as I had a radiator making a knocking noise a week after. Within half an hour of calling Flamecare about the issue an engineer was looking at the radiator. Never had a problem with them. Totally reliable and Simon and office staff are always willing to help. Great teamwork and highly recommended.
Flamecare have just fitted me with a new combi boiler and shower, workmanship was to a high standard and I am very pleased with their work.
Very reliable and efficient.
Our Central Heating broke down on a freezing cold Saturday morning and I thought we would be without heating all weekend. I cannot believe how quick the response was. Sam was very pleasant, polite and efficient. The company fitted our heater about 13 years ago and we have always had excellent service. Thank you.
Tom came and diagnosed the fault, which Sam came and remedied only 2 days later. Very happy, so took out a monthly plan. Tom revisited and did a service. Very impressed with Flamecare and would recommend them to anyone. 5 stars!!
Gas Boiler not working 8.30 this morning. Telephoned Flame Care one and a half hours later fixed. What fantastic service couldn't get any better. Sean Jones a legend in our house. Thank you.
As members of the FlameCare central heating scheme we have always been well satisfied with their service. On this occasion, when we used them for work beyond our scheme cover, they provided further excellent service. Arrangements for the job were made efficiently by office co-ordinator Katie and the work was carried out professionally by engineer Jack. At all times we were treated in a friendly, helpful and considerate manner and we would recommend FlameCare wholeheartedly.
We have Flamecare insurance and had an emergency situation. Sean the guy who attended was polite, professional and sorted the problem straight away. He adhered to every safety precaution and wore a mask continually. The communication when we phoned was brilliant. I would highly recommend Flamecare.
Tom gave a really good service and is arranging for a timely follow up call.
Tom did a very good job, efficient, quick and answered all my questions. Very satisfied.
Sean And Katie are stars. Heating problem sorted in 24 hours. Kind and considerate and this I really much appreciated at the age of 81. I hole heartily recommend Flame Care. They go over and above to help. Thank you Sean.
I had a dripping tap and Shaun was very efficient and fast. Replaced with a new tap. Very friendly and happy with the service and outcome.
Excellent service. Polite and friendly from the office staff who dealt with my call to Sean who solved the problem and efficiently dealt with it. Well done all round and thank you.
We had a new boiler fitted. The work was done without fuss or mess, as agreed. Everything was left in good order, and the workers were polite and friendly. All in all highly satisfied.
I had a wonky hot tap, and Sean of Flamecare had it sorted in a few seconds. I'm covered for plumbing with Flamecare and as no new materials were needed there was no extra charge. I've used the firm for several years and find them reliable and efficient.
Took a service policy out with them in December, at the same time I asked them to quote or the re-hanging of two radiators. They arrived at 8am last Saturday, 3 guys, 2 vans and all masked up, this after phoning me the evening previous to confirm arrival time. The day before we had encountered another problem which I did not tell them about until they arrived. The '3 way distributor valve' had stopped working, 1 van went and got one and fitted at the same time as hanging the radiators so they replaced it on the same visit, this was included in my service agreement. I paid a fair price for the re- hanging of radiators. Later that afternoon, I noticed a small leak from one of the radiator fixings, nothing too much and they arrived at 8am on the Monday to sort it, pretty sure they would have come out quicker had I thought it warranted it. All work completed, much appreciated and a very good start to our relationship.
Sean the heating engineer was polite and efficiently sorted out the problem I was having with my central heating system. The overall experience I have received has been positive. I contacted Flamecare this am problem sorted by 1pm. Thanks Sean.
Arrived on time and did a great job. Very efficient. Great lads, very friendly and hard working.
Sean and Jack came to fit our boiler, They arrived on time, did a great job. They worked very efficient and we now have hot water again yeh!
We had a gentleman named Shaun who fixed our toilet. He was punctual, polite, efficient and extremely helpful. Would recommend this company!
Sean did an amazing quick job fixing a leak on my radiator and swapping a part on my boiler. Very friendly and turned up when they said they would. I would thoroughly recommend.
Have had a heating service contract with FlameCare for many years after moving from British Gas, and following recent annual service a fault was found with the boiler flue reading, the cause was quickly identified and a new seal was ordered and fitted. The boiler was re commissioned and now back up and running fine, excellent service considering the boiler is 23 years old! Many thanks to Shaun and the staff at FlameCare, I highly recommend them as the age of my boiler does not phase them and there is no pressure from them to have a new boiler fitted, as I understand happens with many of the national companies, but when I do choose to change the boiler FlameCare will be my first choice!
We have just had a new boiler fitted by Flamecare. From the very start of the process when the boiler was offered, right up to the end where the fitters left our house clean and tidy, we have been extremely impressed with the service offered to us. All communications written or verbal have been timely and professional, the price was competitive and the fitting was excellent, with all necessary COVID rules followed. We can highly recommend Flamecare.
Tom arrived at agreed time to service my boiler and did this in a very professional manner he was very polite and is a credit to Flamecare.
The engineer was very efficient and has been many times over the last 10 years.
Flamecare were very professional, efficient and helpful. The gas fitters were clean and tidy and respected our home. We would happily recommend Flamecare as we were extremely satisfied with their service.
I have had a service plan with this company for five years and when ever I call them for a problem there response is first class, nothing seems to be a problem and they go out their way to rectify any problems I have had, I would just like to say I would highly recommend them and also many thanks to Kate on the service phone number. Hopefully I will be with them for many years to come.
Called Flamecare on 29th June 2020 around 8.30am, as I had no hot water. An engineer arrived within 20mins. He left to pick a part up that was needed and by 10.30am all was fixed. This company was fantastic from start to finish and I'm now in the process of joining there service plan. I highly recommend this company.
Always a good reliable service at a very reasonable price. Quick response to any issue and always resolved as soon as possible. The team is always friendly and professional.