FlameCare (Homeplan) Ltd

Suite 1 67-77 Chatsworth Road Chesterfield Derbyshire S40 2AL
01246 229719
07794 089014
Trade membership/qualifications: Gas Safe Register,
FlameCare (Homeplan) Ltd
Rated 5 out of 5 Rating based on 101 reviews (?) Rate this Trusted Trader

Joined on 06/06/2013

About FlameCare (Homeplan) Ltd
Central heating supplied, installed, serviced and repaired. Customer references from all parts of Derbyshire can be supplied on request

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Customer reviews for this trader
I have had a contract with FlameCare for a number of years and have always found them to be a reliable and trustworthy local company, who do a very good job. Recently I had a radiator problem and needed a new tap fitting and agreed a fair price for the work as it was outside my boiler contract. The work was duly completed satisfactorily by a friendly engineer and throughout it was a pleasure dealing with Vicky back at base. I have subsequently upgraded my contract to include the plumbing.
Thank you, first rate service and price, all really nice people too deal with.
Thank you so much, Flamecare, for getting to me on the bank holiday Tuesday of Christmas week - the same day as I phoned you about a kitchen tap that had sprung a leak over Christmas. I have a contract with Flamecare which includes plumbing. I couldn't have asked for more - they fixed the problem on a day when many in the country were not working.
I have boiler and heating cover with Flamecare and I asked them to remove a radiator and come back again to put radiator back on after I dealt with the plaster, they charged me a fair price for this, they came when they said they would and did a brilliant job and cleaned up also. I highly recommend this company. If you need boiler and heating cover you will find no better company than Flamecare. I love these guys.
Having been with BG for many years and constantly being let down with them, Flamecare was recommended to me by a relative. Staff were very helpful, the engineer was polite, neat and tidy and the job sorted in next to no time. Excellent service.
Thank you, our boiler was not working this morning. We were not a FlameCare customer and was recommended by a friend. We are so glad we called FlameCare as an engineer was sent out to us within a couple of hours. Fantastic service and fixed our problem. 100% recommend. Great service, especially during their busiest time. Would use again. 5 star service.
Having been with BG for over 20yrs and fed up with charges spiralling and unable to make appointments, I contacted Flamecare on the recommendation of a friend. Boiler serviced, radiator sorted and heat in house back up to 100%. Engineer was courteous, tidy and efficient and the office team couldn't have been more helpful. Very happy to be supporting a local business instead of a greedy national.
I've used Flamecare on numerous occasions now and there always good to there word, rapid response times and prices that cant be beaten. they're clean and tidy and the knowledge of boiler repair and plumbing works is second to none. highly recommended.
We contacted Flame Care after being let down by another gas engineer. From contacting them to our boiler being fixed in less than 2 hours. We could not have asked for more. Thanks to Flame Care we are a lot warmer.
Sean the Flame Care plumber gave excellent service when fixing a leaking pipe and consideration to the woodwork covering over the pipe. Sean cleaned up the area he'd been working on afterwards. Many thanks.
Shaun, Jack and Leo did an excellent job fitting our new gas boiler. The boiler and pipe work had to be relocated and they went the extra mile to make sure we were happy with all aspects of it. Special mention also for Vicky, their Sales Manager, both she and Shaun were incredibly helpful in answering all our queries and concerns during the quote stage.
Very satisfied with this company. All the staff are very pleasant, polite, professional, and always solve the problem promptly. Would highly recommend. Thank you.
We've been using Flamecare's maintenance service for a few years so they were our first call when we decided to replace the old boiler. Their service has always been good. We were quoted a very fair price and the installation went perfectly according to the quote. Sean and his colleague made a what seemed a difficult job look easy and were very pleasant guys. The backup from Vicky in the office was very good at all stages. All were a credit to the business. I'd have no hesitation in recommending Flamecare over all others and will be using their maintenance service in the future.
Shaun and his trainee did an excellent job on our problematic radiator. I have never seen anyone work harder and faster. They had nine radiators to keep checking, five of them upstairs then checking pipe work in the garage. They were very pleasant and polite and clean workers. Would highly recommend. Thank you.
Great teamwork when setting up and installing boiler and updating antiquated plumbing. Always very helpful - took on board customer requirements and explained all possibilities. Good humoured but always professional. Having lived long enough to experience a variety of work people I would highly recommend the company to anyone.
The response from Flamecare was very prompt and Sam did an excellent job.
Excellent service. Job was completed with no fuss. He cleaned all his mess up and left. Very polite and pleasant gentleman. Couldn't wish for anything else.
So much better than British Gas, when my old boiler developed a leak and faults British Gas left me without Central Heating and no hot water for more than 7 days, Simon from Flamecare called and gave me a quote for a new boiler, which I had fitted and since then I have never had a problem. One call and they are there within a few hours, Well done Flamecare, thanks for everything, first class service every time.
Have used Flamecare many times before for plumbing and boiler work and have always been happy with their work. They have just installed a new shower room and once again they have done a fabulous job and the shower room looks wonderful. We are delighted with the finished work. They were efficient, well organised and the finished result was to the highest standard. We would highly recommend them. Thank you to Simon, Vicki, Sean, Paul and Karl for all your hard work.
Really impressed with the business like approach of this company. They turn up when they say they will, they do a great job and charge a reasonable price. Thank you Flamecare, especially Sean and Vicky.
Very swift service. Job done to a high standard. All staff were very friendly and helpful. We were recommended Flame care, and we would definitely recommend them to others.
We have been using Flamecare for some years now after they installed a new boiler. They always provide excellent and prompt service and recently fixed a dripping tap and faulty toilet flush free of charge.
Always reliable, friendly and helpful. We've used Flamecare for many years and have always been satisfied. Sam has fixed a few different issues for us over recent years. Always prompt, helpful and committed to sorting the problem whatever it takes.
Usually excellent service, just experienced a delay due to unavailability of parts but Katie excellent service and Sam fitter quick and efficient came wearing a mask without being asked.
Had them out to our boiler on numerous occasions bit tricky to diagnose fault but now rectified with new parts on our 12 year old Baxi Duotec. Sam is always polite and recently he has sorted our problems out satisfactorily.
Flame Care are brilliant, from Simon, Kate and Simons partner and all the plumbers. They are tolerant, understanding and prompt. I have been with them for a good number of years, and all the plumbers that first called to my place, are still with the company, which is always a positive indication of a company that can be trusted. And Kate you always give me the feeling that you listen to me, and are calming when I am stressed, and do everything you can to make sure that any plumbing problems, that arise are dealt with as quickly as possible. Thank you all of you. Simon you have a great team.
We have been with Flamecare for 10+years, excellent service our recent call out was seen to within 30mins of calling - bath tap loose with follow up repair work done by Sam work completed to high standard would highly recommend.
I have had a service contract for several years with Flamecare to cover my central heating system plus plumbing and drains. I have been very happy with the maintenance of my central heating system but have not needed to call upon the additional cover. Today I had a plumbing emergency and was amazed and impressed that the fault was fixed within an hour of my original call. A rating of "very satisfied" does not do justice to such a brilliant performance!
Brilliant, prompt service to repair my non-flushing toilet. Really impressed with the service I received. Would thoroughly recommend this business.
This is a superbly organized company from top to bottom, I took the full cover plan when my combi boiler makers warranty expired as it gave me peace of mind that should any thing occur it would be quickly rectified, as it is I have had to call FlameCare 3 times and on each occasion they have responded immediately. Two of the calls were for central heating issues and one for a leaking toilet and all attended to on the same day. I had an issue with an outside water leak which required excavating to carry out the repair and although it was not within their remit they arranged for the work to be carried out at a fraction of the cost Severn Trent Water quoted me and then reinstated the concrete. So to sum up prompt, efficient, polite, and excellent value for money.
Fitted central heating system under difficult circumstances, did a very good job, would certainly recommend them, from office staff to engineers all helpful and polite.
Can't thank Flamecare enough! Extremely quick and reliable! All the staff were extremely polite and fully equipped with PPE. They couldn't have been more helpful. Very pleased and would highly recommend.
Great service! Woken up by overflow pipe running full bore, and found main stop valve in kitchen not working!! Called Flamecare 9am spoke with Katie in the office and explained my dilemma! She arranged for Sam, one of their Engineers, to call round virtually straight away. By 11.15am Sam had turned off main in pavement replaced washer in my stop valve, and replaced the ballcock valve on cold water tank in loft. All under the boiler and plumbing contract I have with Flamecare. As I say fantastic service I highly recommend them
Can't rate this company highly enough. I have received an excellent and very professional service throughout from the initial contact with Vicky in the office who went out of her way to offer help and reassurance throughout the whole process, as well as the friendly and helpful Engineers who attended on the day to install my new boiler. If you are looking for a new boiler look no further than this Company, you will not be disappointed. Well done Flamecare.
Had a service agreement with them for many years and recently contracted them for a new combi boiler and radiators. First class installation and after sales as I had a radiator making a knocking noise a week after. Within half an hour of calling Flamecare about the issue an engineer was looking at the radiator. Never had a problem with them. Totally reliable and Simon and office staff are always willing to help. Great teamwork and highly recommended.
Flamecare have just fitted me with a new combi boiler and shower, workmanship was to a high standard and I am very pleased with their work.
Very reliable and efficient.
Our Central Heating broke down on a freezing cold Saturday morning and I thought we would be without heating all weekend. I cannot believe how quick the response was. Sam was very pleasant, polite and efficient. The company fitted our heater about 13 years ago and we have always had excellent service. Thank you.
Tom came and diagnosed the fault, which Sam came and remedied only 2 days later. Very happy, so took out a monthly plan. Tom revisited and did a service. Very impressed with Flamecare and would recommend them to anyone. 5 stars!!
Gas Boiler not working 8.30 this morning. Telephoned Flame Care one and a half hours later fixed. What fantastic service couldn't get any better. Sean Jones a legend in our house. Thank you.
As members of the FlameCare central heating scheme we have always been well satisfied with their service. On this occasion, when we used them for work beyond our scheme cover, they provided further excellent service. Arrangements for the job were made efficiently by office co-ordinator Katie and the work was carried out professionally by engineer Jack. At all times we were treated in a friendly, helpful and considerate manner and we would recommend FlameCare wholeheartedly.
We have Flamecare insurance and had an emergency situation. Sean the guy who attended was polite, professional and sorted the problem straight away. He adhered to every safety precaution and wore a mask continually. The communication when we phoned was brilliant. I would highly recommend Flamecare.
Tom gave a really good service and is arranging for a timely follow up call.
Tom did a very good job, efficient, quick and answered all my questions. Very satisfied.
Sean And Katie are stars. Heating problem sorted in 24 hours. Kind and considerate and this I really much appreciated at the age of 81. I hole heartily recommend Flame Care. They go over and above to help. Thank you Sean.
I had a dripping tap and Shaun was very efficient and fast. Replaced with a new tap. Very friendly and happy with the service and outcome.
Excellent service. Polite and friendly from the office staff who dealt with my call to Sean who solved the problem and efficiently dealt with it. Well done all round and thank you.
We had a new boiler fitted. The work was done without fuss or mess, as agreed. Everything was left in good order, and the workers were polite and friendly. All in all highly satisfied.
I had a wonky hot tap, and Sean of Flamecare had it sorted in a few seconds. I'm covered for plumbing with Flamecare and as no new materials were needed there was no extra charge. I've used the firm for several years and find them reliable and efficient.
Took a service policy out with them in December, at the same time I asked them to quote or the re-hanging of two radiators. They arrived at 8am last Saturday, 3 guys, 2 vans and all masked up, this after phoning me the evening previous to confirm arrival time. The day before we had encountered another problem which I did not tell them about until they arrived. The '3 way distributor valve' had stopped working, 1 van went and got one and fitted at the same time as hanging the radiators so they replaced it on the same visit, this was included in my service agreement. I paid a fair price for the re- hanging of radiators. Later that afternoon, I noticed a small leak from one of the radiator fixings, nothing too much and they arrived at 8am on the Monday to sort it, pretty sure they would have come out quicker had I thought it warranted it. All work completed, much appreciated and a very good start to our relationship.
Sean the heating engineer was polite and efficiently sorted out the problem I was having with my central heating system. The overall experience I have received has been positive. I contacted Flamecare this am problem sorted by 1pm. Thanks Sean.
Arrived on time and did a great job. Very efficient. Great lads, very friendly and hard working.
Sean and Jack came to fit our boiler, They arrived on time, did a great job. They worked very efficient and we now have hot water again yeh!
We had a gentleman named Shaun who fixed our toilet. He was punctual, polite, efficient and extremely helpful. Would recommend this company!
Sean did an amazing quick job fixing a leak on my radiator and swapping a part on my boiler. Very friendly and turned up when they said they would. I would thoroughly recommend.
Have had a heating service contract with FlameCare for many years after moving from British Gas, and following recent annual service a fault was found with the boiler flue reading, the cause was quickly identified and a new seal was ordered and fitted. The boiler was re commissioned and now back up and running fine, excellent service considering the boiler is 23 years old! Many thanks to Shaun and the staff at FlameCare, I highly recommend them as the age of my boiler does not phase them and there is no pressure from them to have a new boiler fitted, as I understand happens with many of the national companies, but when I do choose to change the boiler FlameCare will be my first choice!
We have just had a new boiler fitted by Flamecare. From the very start of the process when the boiler was offered, right up to the end where the fitters left our house clean and tidy, we have been extremely impressed with the service offered to us. All communications written or verbal have been timely and professional, the price was competitive and the fitting was excellent, with all necessary COVID rules followed. We can highly recommend Flamecare.
Tom arrived at agreed time to service my boiler and did this in a very professional manner he was very polite and is a credit to Flamecare.
The engineer was very efficient and has been many times over the last 10 years.
Flamecare were very professional, efficient and helpful. The gas fitters were clean and tidy and respected our home. We would happily recommend Flamecare as we were extremely satisfied with their service.
I have had a service plan with this company for five years and when ever I call them for a problem there response is first class, nothing seems to be a problem and they go out their way to rectify any problems I have had, I would just like to say I would highly recommend them and also many thanks to Kate on the service phone number. Hopefully I will be with them for many years to come.
Called Flamecare on 29th June 2020 around 8.30am, as I had no hot water. An engineer arrived within 20mins. He left to pick a part up that was needed and by 10.30am all was fixed. This company was fantastic from start to finish and I'm now in the process of joining there service plan. I highly recommend this company.
Always a good reliable service at a very reasonable price. Quick response to any issue and always resolved as soon as possible. The team is always friendly and professional.
I have a contract with Flamecare. I have always found them extremely efficient usually dealing with problems the same day. Today was no different. I had a leaking bathroom wash basin and I rang this morning and it was dealt with this afternoon including having to locate a part. I cannot fault this Company.
Good service from an excellent company. From Simon Fletcher to Katie to the Engineers. Had problems with Water Pump,Valve, Hot water and Central heating. It was sorted with respect politeness and excellent service. Thanks
Have used Flamecare before and this latest time was just as good a service as previous times. Fault on a water tank was attended to the next day, and sorted there and then - so hot water restored within 24 hours of them being informed, so as to not leave me stranded over the Christmas shutdown. Everyone always polite and punctual, and costs very competitive.
Lets us down badly. Do not have resources to carry out this sort of business. Do not touch them with a barge pole
Friendly, reliable.
Good service and responsive.
Excellent, responsive service.
Efficient and friendly.
Punctual and no problems.
From booked appointment to completion of work - very efficient.
Used them for around 6 years and always been satisfied with their work.
I have used FlameCare for several years now. I have a full service contract with them and I have found them very helpful. No job is too small for them.
Punctual & professional.
Very genuine workforce.
Always polite & on time.
Very good during the last Winter when outside pipes were frozen three or four times, came out no waiting each time. Very pleased.
Polite & reliable.
Always great!
Very satisfied with the service provided.
This company is very reliable & their staff are polite & professional.
FlameCare over the years have been very dependable and very accommodating when I have had problems, dealing with my requests as soon as possible.