FlameCare (Homeplan) Ltd

26 Brookbank Avenue Brockwell Chesterfield S40 4BA
01246 229719
07794 089014
Trade membership/qualifications: Gas Safe Register,
FlameCare (Homeplan) Ltd
Rated 5 out of 5 Rating based on 237 reviews (?) Rate this Trusted Trader

Joined on 06/06/2013


About FlameCare (Homeplan) Ltd
Central heating supplied, installed, serviced and repaired. Customer references from all parts of Derbyshire can be supplied on request

Location map

Customer reviews for this trader
Very good service, here within 1 1/2 hours of phoning.
He was very competent and it was easy to talk to him.
Very professional & polite.
Very reliable, always came to help when needed.
Engineer arrived promptly of cheerful disposition. Capable - competent, a good service.
Arrived on time, no issues with rescheduling on short notice either.
The engineers are excellent. Respectful, helpful, informative, efficient and polite. Very good at what they do. The service from Flamecare is second to none. I would recommend to anyone.
The staff are always punctual, polite and tidy.
Have used Flame Care on a number of occasions. Always polite, efficient and helpful.
Excellent service.
Advance notice of service date and time. Always available in an emergency.
Always available in emergencies.
Arrived on time. Clean worker. Well mannered.
Arrived at time station excellent job done.
Very efficient and polite
Fantastic. Can't fault. Been with them 4 years. No complaints.
Satisfied with work done.
Came within 4 hours, very pleased with the service.
Very quick service. I am a pensioner and needed heating so to get seen to very quickly was smashing. I would have no hesitation in recommending this company.
Quick and efficient service.
My boiler stopped working. They responded with in fifteen minutes and sorted problem.
A good service, installation good price.
We have found FlameCare to give a reliable service. Staff always have a pleasant manner.
Arrived on time and quickly found & repaired the fault.
Very trustworthy, always on time, satisfied.
They were absolutely wonderful. Arrived as promised despite extremely bad weather. Had 4 visits. Work finished to a high level.
Used this firm for many years. Always efficient and polite. Responds quickly if call out needed.
Very trustworthy, always on time, satisfied.
Always have very good service, very pleasant & polite staff.
Always polite and straight on to the job.
Fantastic service every time, never had to wait.
Excellent, polite, very prompt.
We have requested a call out three times already in 2018 to remedy frozen condensate overflow to our combi CH boiler. Despite very bad weather nothing is to much trouble, their service has been tremendous. We made a good choice using this company and contract service plan. Really excellent team. Would always recommend this company.
We cannot praise Flame Care enough when our heating broke down in this terrible weather and they came and fixed it straight away as our engineer was working non stop on the area. I don't know how he managed to get to us but nothing was too much trouble, he was working in awful conditions.
Prompt, polite, excellent service.
Very satisfied and during this helpful freezing crisis due to a breakdown (central heating).
We have been very impressed by the excellent service. I will definitely recommend Flame Care. If it hadn't been for them we could have had to spend a lot of money. The whole job cost us nothing - except for a few cups of tea!
Attended in just over an hour on the same day and repaired our boiler, fantastic service, British Gas could not attend until the 6.3.18. So glad I found this company via Trusted Trader.
Very helpful, reliable and responds well to emergency calls.
Have a monthly insurance plan with Flamecare and find on the rare occasion I have had to call them out they have been very prompt to come out and fix the problem with heating and plumbing.
Flame Care has provided a reliable routine maintenance service and provided a good response in case of any breakdown.
Friendly helpful team. Quick call out and a great job done.
Always used these people.
Very pleasant & helpful. Called for an engineer when fault found, arrived in 5 mins, another pleasant young man. Thank you.
Very good.
Changed from a back boiler to a combi, plus two new radiators fitted, fantastic fitting team, could not recommend this company high enough, fitted perfect and working in under two days, use this company you will not be disappointed job completed 16th Feb.
Always trustworthy. Always prompt. Always professional.
Phone 5pm to report leak (not serious). Fixed by 9am next day! - Great
Any problems are quickly sorted.
Good.
They have been prompt to respond when I have needed them, which, thanks to their good workmanship, has been just to one problem. They have been reliable and friendly - trustworthy!
This company provides an excellent service at a very competitive price. Offers reduced rates for Senior Citizens.
Very good value with excellent service.
Excellent service very professional staff and engineers.
Good.
Have been using Flamecare for a number of years and have found them to be efficient, reliable and professional. I have no hesitation in recommending unreservedly.
Always gives a prompt, efficient and friendly service. Top marks for customer care!
An excellent service - not really part of the contract but it was done promptly and willingly. Thank you!
Prompt and civil service.
I have never had a problem with them and they have always been polite and helpful.
Overall pleased with the service Flamecare give. Never any problems when having to call them out. Friendly engineers.
Satisfied with all aspects of work undertaken. I highly recommend this company.
Good overall service
I find the Flamecare staff and representatives very polite, professional and very good at the jobs that they do.
Satisfied
Always helpful and sorted any problems very quickly. Friendly and polite.
I have used Flamecare for a number of years to service my central heating and have been very happy with their services.
FlameCare responded swiftly and courteously to our boiler crisis and had us back with heating and hot water on the same day. They were happy to come back twice more to finish off details once a part they ordered had arrived. Well worth the payments towards a care plan. They have never let us down.
Joined FlameCare November 2016 On 24th December 2017 my boiler broke down and I had no heating or hot water. I phoned them twice and left messages both times telling them of my problem and highlighting that I am in my seventies. I still have not been contacted by them. I have had to call British Gas and obviously had to pay them to repair my heating system. I have cancelled my Direct Debit to FlameCare and sent them an email but still no contact.
Chosen because a Trusted Trader but failed to do a repair. Made repeated excuses, failed to turn up for appointment made by them, and now will not answer phone. Needless to say have cancelled standing order. Certainly not giving Trusted Traders a good name.
This firm was asked to provide a quote for a repair. After an initial visit I was advised I would be contacted the following week and a quote would be provided. I did not receive a response and contacted this firm 2 weeks later to ask about the delay. Arrangements had to be made for another plumber to visit to clarify what parts were required. In all it took 2 visits and nearly 4 weeks for this firm to clarify what the problem was and what parts would be required !!!! Eventually I used another plumber who provide a quote and completed the work within a week. Given this experience I would not use Flamecare for any servicing or repair work.
Excellent service from the moment I made the first phone call to the completion of the boiler installation. Highly satisfied and will definitely use this business again.
I called Flamecare around 14.30pm to report that I've no heating. The engineer was at my house by 14.50pm and my heating was back on by 15.15pm which included a brand new thermostat. I can't recommend this company enough.
I called FlameCare late in the evening to report I had no heating and hot water.The lovely lady I spoke to was most helpful and promised we would have an engineer with us by 8.30am. Engineer turned up at 8.15am diagnosed the fault, went off to fetch the part needed, returned with part which was then fitted and my heating and hot water was back up and running by 9.30am. Cannot recommend FlameCare enough to people.
Very pleasant young man. Did the job to my satisfaction.
Arrived within the appointment time, on the day stated in the letter.
Excellent service, as always.
They attend swiftly for any boiler, heating or plumbing repair. Really good customer service from a nice bunch of guys. I would not afford expensive boiler repairs so the plumbing cover is perfect for me and my family.
I have been a customer of Flame Care for almost 4 years and have been entirely satisfied with their excellent services.
All went very smoothly and engineer identified himself and arrived at the time arranged. He checked a lot more thoroughly than other gas companies I have dealt with previously.
All OK Service!!
Very efficient and very thorough and polite.
Great service, always came the same day when you have an issue. Always friendly, reception staff always helpful and friendly on the phone.
Very good service, very polite and careful. Mindful of work to be carried out. No disruption.
I have been a customer of Flamecare for a couple of years. I have always received a very good service from them. Quick appointments and always arrive when stated.
I have been with Flamecare for approximately 10 years and have always found them an excellent company. Nothing is too much trouble.
Always on time, very pleasant and polite.
Friendly, quick and tidy!
On time, good consideration for furnishing (e.g. carpeting). Good to see an apprentice with the tradesman.
Boiler not working, came and looked at it within couple of hours. Went and got new part and fixed within half an hour more. Excellent job. Reliable and friendly. Trustworthy.
First class service. Second to none.
Very happy with service.
Prompt and polite, excellent installation of boiler. They listened to any queries and explained things clearly and were very helpful.
FlameCare offer an excellent service, very responsive. The plumber who came was professional, courteous and efficient.
We have always been very satisfied with service, repairs and the engineers are always pleasant and helpful.
Attended on time. Pleasant in nature. Polite professional.
Very helpful and friendly service.
Excellent service.
Very pleasant and thorough.
We have a home care plan with FlameCare. Whom we have used for a couple of years and are very happy with.
Been with FlareCare on their service plan for about 5 years - an excellent service. Also changed a radiator for me this year and did a very tidy job of it.
Very pleased with the boiler fitting. Flame Care engineers worked very quickly and cleaned up very well. A good job done.
After arranging an appointment with Sean at Flamecare, the service I received was first class. Very polite, great price, punctual and clean. Highly recommended. A1 service.
A very quick & efficient job, thank you.
Very efficient and courteous. Would use again.
Flamecare are always on time, quick to respond to callouts and staff are very professional.
Completely disgusted in their service & would not recommend
The 2 repair men were very good, understood the problem and very polite and professional
Job done on time and price, very satisfied with Shaun, Tom and Jack. Well done.
Required a replacement central heating programmer. Telephoned problem about 9.30 and fitted by 3.30 same day. Excellent service. Highly recommend.
I am satisfied & felt safe and compatible with engineer who came into my home.
Excellent company!
I have been with Flamecare for approx 4 yrs for care and servicing of my boiler and heating and plumbing. They are always reliable to service boiler on time each year. I have also had them to a couple of minor repairs which were done within hours of reporting them.
Very happy with the work done, quote was reasonable, and more importantly Simon was very knowledgeable and pointed me in the direction of a boiler with a long guarantee. The work was carried out by Sean and I was very happy with the finish, apparently my kitchen cupboard made it quite a difficult job. They tidied up after themselves and took materials away. They even hung a bathroom cabinet for me as a favour. 10 out of 10, my house is now very toasty. Will recommend to friends and family.
The pipe disconnecting "may" have happened when the boiler was serviced by Flamecare. However, the fault was quickly and politely fixed.
Prompt and efficient service. Very polite and courteous tradesmen.
Flamecare's service was excellent. An AM call when there was a problem with boiler and engineer. Here same morning and back following morning with part required. Sadly we have moved from area too far for them to cover.
Fantastic service - I rang this afternoon Saturday and they came out within and hour to fix the leaky boiler. I have always been impressed with their service when I have called them out on other occasions as well.
The chap that came was on time and did an excellent job, he was also very tidy & cheerful - couldn't fault him.
Always got a quick and prompt service.
Fantastic service from Flamecare. Would recommend to my family and friends and will continue to use them for any other issue.
Very thorough worker and also polite and very clean service engineer.
Following a late afternoon phone call an engineer arrived the next day to replace a leaking radiator valve enabling me to continue decorating. The work was carried out quickly and efficiently.
We contacted FlameCare midmorning about a problem with our central heating boiler. By 4.00 the same day a part had been ordered and replaced and everything was working. We were so impressed that we signed up straight away for a service plan. The four people we dealt with - Sam and Robert the engineers and Simon and Katie on the phone - were friendly, punctual and efficient. Outstanding service.
Very happy with all work done. Also with the staff, who have always been very considerate and helpful.
The Flamecare engineer greatly improved the boiler efficiently and I have been well pleased.
I wouldn't change them, I am a satisfied guy.
Very satisfied with service.
The work was part of Flamecare's service plan. Highly recommended.
Workmen polite, pleasant, left everywhere clean & tidy. No mess made.
Engineer was punctual, polite and efficiently went about his job. No problems, would highly recommend Flame Care. Price for what we get compares very favourable with other firms, 10/10.
This company service gives me the confidence that my gas boiler is always working safely and properly and they are on hand when a breakdown occurs.