FlameCare (Homeplan) Ltd

Suite 1 67-77 Chatsworth Road Chesterfield Derbyshire S40 2AL
01246 229719
07794 089014
Trade membership/qualifications: Gas Safe Register,
FlameCare (Homeplan) Ltd
Rated 5 out of 5 Rating based on 305 reviews (?) Rate this Trusted Trader

Joined on 06/06/2013

About FlameCare (Homeplan) Ltd
Central heating supplied, installed, serviced and repaired. Customer references from all parts of Derbyshire can be supplied on request

Location map

Customer reviews for this trader
Tom serviced my central heating boiler. He arrived on time and did an excellent job. Thank you Tom and FlameCare.
We've had our boiler service cover with FlameCare for a number of years. So we knew who to go to for our full bathroom refit including taking out the bath and replacing with a walk in shower and panelled walls and ceiling, new toilet and sink with units. The changes were needed due to medical needs. Vicky saw us through the whole process from the survey with Simon to the jobs completion. Shaun as ever arrived on time and worked hard every day, keeping us informed of progress and consulting us in any adjustments or changes to improve the final look of the completed bathroom. Work started on Monday and fully completed by Friday, price exactly as quoted and was more than competitive than other company's. The final result was more than we hoped for, modern and bright not clinical. Another job completed by polite, friendly, tidy, clean working individuals working together to make our lives easier and the refit stress free. Thank you to all at FlameCare and everybody else who assisted during the week.
My yearly boiler service was done by Tom who was very polite and efficient in his work. Very professional.
Tom did a great job.
Tom did his usual first class job, clean, tidy and polite. He is a good advert for a first class company.
Today 12.9.22 Tom arrived for my annual boiler and fire service and carried them out and no problems found so past the inspection. I would highly recommend this trader in July this year they replaced my shower and as they left everywhere was left clean and tidy.
Excellent service from Flamecare as usual, having used them a number of times I couldn't rate this company more highly.
This is the second time we have used this company, on both occasions the work has been to a very high standard. From the initial enquiries, through to the fitting/installation of the equipment everyone involved has been professional. Based on the work undertaken would recommend this firm.
Had a contract with Flamecare for a few years now. Always come out as they promise. Work is top quality. Includes an annual service which is carried out well and diligently. Tom was very good today 25th August. I have no hesitation in saying that Flamecare is highly recommended.
Tom, service engineer was respectful and efficient.
Thanks to Tom, always efficient courteous and professional.
Having been recommended to this company, I had Sean initially visit to look at my broken boiler, he put me at ease and recommended a new boiler. My old boiler was 20 years old and being a pensioner I had no idea of cost and what boiler to buy. Sean suggested an Ideal boiler and I also wanted a new shower and all new radiators. Vicky at the office sent me a written quotation and followed up with a phone call. She explained all queries that I had. I felt for the work they were to carry out the quote they prepared was completely justifiable and it was less than the figure I had in mind. I also got one years' free cover with them to cover all the work plus plumbing and drainage which made me pleased. On the day the work was done, I met Simon, Sean and Jack who worked very hard during this recent hot weather. They placed dust sheets on my carpet, when they finished they cleaned up, took all my old radiators and boiler away. Thank you to these chaps, I cannot recommend you enough, I am delighted.
I've used Flamecare for a couple of years now to service my boiler, always reliable and thorough. I decided to have a new boiler and bathroom installed by them, with the stipulation that it had to be done speedily. The job including planning was completed within 3 weeks, entirely to my satisfaction. I would recommend this company to anyone. Incidentally I have asked them to call round and install a downstairs shower and toilet also. Excellent team.
He was very polite and presented well did a great job.
Another annual boiler and gas fire service completed by a pleasant guy named Tom, arrived on time and went about his work with no bother. All good stuff.
My father was extremely happy with Flame Care's competitive quote to make alterations to his bathroom by replacing the bath with a shower, he was even more delighted with the standard of workmanship and attention to detail. Every member of Flame Care we encountered from the initial visit to settling the invoice were courteous and well informed. It was a pleasure to find such companies still do exist and would recommend them to everyone with out hesitation.
Asked Flame Care for a quote for a new boiler after reading reviews on Trusted Trader. Absolutely delighted with the new installation. We were consulted at all stages with sorting out problems as the installation progressed especially the removal of the hot water tank and associated pipe work. An excellent company who we would recommend without hesitation.
Have been a customer for a good number of years, and have always been satisfied with the service, and have recommended FlameCare to other family member who was also highly delighted with service.
Flamecare have been servicing our heating system and gas fire for many years. We have been extremely satisfied with the service and they have always sorted out any problems promptly. We have had a new boiler fitted this week, and we are very satisfied, and would highly recommend Flamecare.
As an existing customer my boiler was serviced regularly and I was advised to have a new boiler to improve efficiency. The new boiler was fitted by Jack who was very helpful and competent and explained everything to me regarding the work to be done. The work was completed within the working day and all was left clean and tidy. I needed some advice a couple of weeks after the installation and again Jack visited and sorted out the issue. Jack was so pleasant and helpful which was very reassuring. Jack clearly enjoys his work and is very professional. I am completely satisfied with Flamecare and know they will continue to provide excellent service very promptly.
Excellent service all round. Helpful and friendly staff. Good value for money.
I have been with FlameCare since April 2018 on a monthly contract and have found them to be excellent. The latest job was to install shower panels over my existing tiles. The work was carried out quickly and professionally to the agreed timetable. I would have no hesitation in recommending them for any plumbing work.
This business is honestly the most amazingly trustworthy honest transparent company. They all go above and beyond. Just never before have I had the privilege of such a service, honest. The whole team, professional; polite, experienced; helpful; fantastic support. Do not hesitate to use this company. Many, many thanks Sean; Jack; Ellis; Leo; Carl; Katie; Vicki; Simon. Massive heartfelt thanks. You all need nominating for a business award, lets sort it.
We have used FlameCare since 2017 and always been happy with their service. We returned from holiday 2 days ago to find that our heating was not working. Rang FlameCare who sent out their engineer Sam who knew immediately what the problem was and fitted a new pump within the hour. While he was there he fixed a problem with a radiator that had been a problem for a while. Excellent friendly service. I would definitely recommend them to anyone.
I have been a Flamecare customer with a Homecare plan for about 10 years. Recently I had a new condensing boiler at my own house, a combi boiler at my parents home and, only this month I arranged for a combi boiler to be fitted for my daughter. Every step of the way Flamecare were amazing. The telephone service from both Kate and Vicky is always amazingly helpful and polite. All the engineers that have worked on the properties have been excellent. Simon was extremely helpful in advising re boiler and radiator options for the most recent project and he ensured a very prompt and efficient service. The pricing is very reasonable. I would totally recommend Flamecare without reservation.
Lads very prompt, fitted new boiler. Very clean and tidy and very well maintained. Excellent job.
I have used FlameCare since 2017. They provide a fantastic service at all times. Always on time and work is carried out at the highest standard. No issue is too big or small. In that time they have also fitted a new boiler for an elderly relative of mine at short notice. Also recently fixed and sourced a seal for a leaky tap within 2-3 days that I have been waiting for the new build builders to fix since January. Provided a bill for this job and told me not to pay until the new build builders had paid the monies to me. Also special mention to Vicky in the office, always polite and efficient. Great company.
Satisfaction overall. The required job was done very efficiently as well as a leak that we didn't know about. Very satisfied.
Peace of mind from an established firm! Look no further for a new boiler if you want quality, long manufacture warranty up to twelve years for my new Ideal, competitively priced and excellent customer service. Excellent firm to deal with at all times with pleasant staff always at the end of the phone to discuss any problem and send someone out straight away. Everyone is so polite, professional, work carried out superbly and everything cleared away after fitting. From start to finish the experience could not be faulted. I have had a service contract with them for several years and had no hesitation in choosing them for my new boiler. My wife and I unreservedly recommend them. Thanks to everyone involved in the process.
Flame Care as expected were professional, competitively priced, with the added bonus of being friendly helpful and easily accessible. I would highly recommend them.
Excellent and varied service over a number of years. Knowledgeable, reliable and always approachable to explain the process. Extremely quick response to any problem - arrived within 30 minutes on Easter Sunday. Great problem solvers, caring of people and property. I would highly recommend them.
FlameCare are a great company and do everything they can to help you, nothing is too much trouble from the office staff to the engineers. When they are busy they always ring you back which is very pleasing in todays society. I can recommend this company 10/10.
My visit was for a routine boiler service but I also had a couple of other problems that were dealt with promptly. I had had a kitchen tap fitted by FlameCare a few months previously but the hot side was running really slowly. I contacted the office the week prior to my visit and was told I could mention it to the engineer who might have a solution, otherwise I could book another visit afterwards. Tom I think sorted the problem out in a couple of minutes which I was very pleased about. I also had a radiator that didn't seem hot enough and this was resolved during the service visit as well. Overall, I was very satisfied with the work carried out and feel that the engineer went above and beyond to make sure the problems were solved during my service visit. Thank you.
Called FlameCare and spoke to the lovely Katie in the office. I had come home from a long shift to find I had no heating and hot water. Katie arranged for an engineer immediately and had it sorted in an hour! You are all stars!
Slow leaking radiator valve. Came next day to temporarily stop leak and give quote for new valve. I accepted quote, appointment in a couple of days, Jack appeared to do an excellent job, happy to wear mask, took off shoes, no mess, minimal disruption, and cost within quote. A week later and everything working fine. When my boiler only maintenance and breakdown cover ends in November 2022, I'm going to join their boiler servicing and heating system insurance cover scheme.
Totally happy with our new boiler and the service from FlameCare. Everyone involved was so helpful and efficient. I would definitely recommend this reliable and professional local company.
FlameCare pulled out all the stops when my elderly aunt's immersion heater stopped working to ensure she wasn't left without hot water, even working until late in the evening to get the new heater fitted. They left the work area immaculate, arrived on time, and were very professional. We would use them again without hesitation.
New central heating boiler fitted. Engineer was friendly and hardworking. I have used FlameCare for maintenance and servicing for over 5 years and have found them an excellent company to deal with.
The technician was professional, very helpful and pleasant.
I have had a contract with FlameCare for a number of years. All the staff are very polite and professional. The boiler in the premises I was moving into broke down. As it was an old boiler I decided to replace it with n new Combi boiler and new radiators. Vicky went that extra mile to ensure the job would be done before I moved in. The work was carried out by Jack and helpers. They did an excellent job, very courteous and efficient, they left everywhere clean and tidy, I can't praise them enough. Excellent service all round I can highly recommend FlameCare.
We have been with FlameCare for more than 10 years. Their rates are very reasonable and their service package is significantly cheaper and more comprehensive than that of British Gas and the like. On the 3rd March 2022 the motor on our boiler packed up. We contacted them the next morning, they were out by the early afternoon. Despite the part not being readily available they managed to source and fix the part that same day and all the costs were met within the care package. Absolute bargain. Fantastic service yet again. Thank you Simon and team!
Recommended by a friend. Fantastic recommendation. The fitters were very professional and hardworking, always polite and informative regarding the new system being installed. We would highly recommend this company.
Great efficient service. I had no plan with them but still came out same day to examine leaky boiler and fixed it next day. I would definitely recommend FlameCare.
The guys that installed our new gas boiler were very efficient. We can highly recommend.
We have had a FlameCare care plan now for a good few years and always find our engineer very helpful and polite. This visit he also sorted a radiator that wasn't as hot as the rest, so very pleased about that. We have recommended FlameCare to our family and neighbours and will continue to do so!
Had a new boiler and radiators installed. I was really impressed by their professionalism and dedication - working through their lunch break on the final day. They were friendly and enthusiastic throughout and completed the work on schedule. So a big thank you to all. I'm glad I'm with you!
Super company, very efficient and reliable.
I contacted FlameCare due to a current water heating problem with a service plan in mind. The problem was solved and service plan put in place for peace of mind. Excellent service. Highly recommended.
Everyone at FlameCare are very helpful and pleasant we have been with them for a long time. Thank you to Jack and Leo for fitting our new boiler, supplied by FlameCare, they did an excellent job and left everywhere clean and tidy.
Very polite and friendly, fitted a new system in 2 days. Every question was answered promptly and politely, the system was explained at the end. The area was left in a clean state and all the old system was taken away. Will recommend them to anyone.
Both myself and now my next door neighbour are on the FlameCare plan. My neighbour has had to call them out for three different things in the first few months and everyone at FlameCare has been so helpful. I have let FlameCare in today to attend to a job while my neighbour went to a hospital appointment, the engineer didn't mind calling round to my home to let him in. We thoroughly recommend them.
We had heard of them via word of mouth. They were efficient and did as they said they would. We have a service plan with them.
We have a problem at the weekend, came Monday and all sorted by Tuesday, another excellent service provided by FlameCare, their Engineer Shaun was professional, courteous and was able to explain everything to us. I cannot recommend this company and their engineers highly enough to anyone, their service is fantastic. Thank you again.
From initial phone call re. fault they all could not have been better. Helpful, reassuring, efficient and friendly. Sean our engineer was prompt efficient clean and carefully professional. He took the trouble to answer my questions and was reassuring with his answers. A first class service, welcome the cover and would totally recommend them.
Excellent job done this morning. Well done Sean/Shaun.
Have had a home plan for some years and always found FlameCare prompt and efficient. Experienced a leak which was diagnosed as a worn out pump. The plumber returned a few days later and new pump was quickly installed. Excellent service.
Sean called to mend my boiler. I was very impressed with his knowledge. Very pleased, a gentleman.
Flamecare are an excellent local company. The engineers are polite, thoughtful and punctual. The office support team are always helpful, courteous and without fail will help resolve your problem whilst providing reassurance. They are a pleasure to do business with.
Quality service from FlameCare. Right from calling them with regard to a fault with my combi boiler early one morning. Gas fitter, Shaun arrived same day, diagnosed faulty component and replaced. Shaun and the office staff that dealt with my initial phone call were all very courteous and efficient. Would highly recommend FlameCare. Very impressed.
I have had a service agreement with Flamecare for a few years now and have always found them to be very reliable. They come out either on the day or the day after. I have always found that the office staff, Sean and the other engineers are always pleasant.
We took out a support contract a few years ago and they have kept our boiler going, but it finally died and they have fitted a replacement. Very efficiently done in one day and we are warm again. They were very helpful in getting the job done quickly so that we could get a warm home and hot water back again.
I have found the service at Flamecare first class. They look after my rental properties and have carried out gas safety certificates, boiler services etc. All matters raised are dealt with quickly and efficiently.
We have had a home plan for at least ten years and always have had excellent boiler service. Recently we had a blocked drain on our property. FlameCare promptly sent an engineer, who remedied the problem quickly and efficiently. Thank you
I called FlameCare at just after 9:00am as the tenant in a rental property reported smelling a strong smoky smell in a room with a gas fire. Within 15 minutes an engineer arrived at the property. What service, couldn't fault it. Thank you
I have used Flamecare for a number of years to maintain my boiler and plumbing and they have always been excellent. It was a great decision to choose them to supply and fit a new boiler. Jack arrived on time and introduced himself and said he would disturb us as little as possible. He worked diligently all day and did a very neat and tidy job. He was polite at all times and I have no hesitation recommending Jack and Flamecare for your future needs.
Fantastic company. On Wednesday I woke to no heating so rang FlameCare. Sam visited me in the same afternoon and got it working. A new pump was required and by Friday morning the pump was fitted. Vicky and Katie were very helpful, professional and nothing was too much trouble to rectify the situation. When I first approached FlameCare they stated they would look after me and they certainly did. I would highly recommend this company.
Very impressed, as always, with Flamecare's service. Shaun fitted a Hive thermostat to my existing gas boiler to help run it more economically. He was very polite, competent and helpful and the cost was very reasonable. I would not hesitate to recommend Flamecare for any heating and plumbing work.
We are new customers to this organisation, Joined December 21. Our system developed a fault in January 22. The response was 5 star the engineer Shaun was on time in fact slightly early. He was polite, efficient and very capable at his trade. We would recommend this service to anyone thinking of cover for plumbing needs. at the Prices on offer why wouldn't you. Top marks FlameCare.
Excellent service from the initial call out, discussions prior to replacing my new boiler with Vicky and excellent service from Shaun Jack and Leo. Arrived on time, worked efficiently, helpful, friendly, always left my home clean and tidy and safe before they left. The boiler needed to be re-sited upstairs and the whole process was fully explained to me. The whole of the Flamecare team were excellent from start to finish. It was a pleasure to support local business and also their fund raising for the NHS is amazing . Would I recommend Flamecare - 110% yes. I now also have their fab service in place. Thank you
The plumbers are courteous efficient workers. I would recommend FlameCare to anybody.
Been using FlameCare for years, would not use any one else, I find the Company have excellent workers and the staff second to none. They have never let me down and all have treated me with respect, yes I would say definitely a Trusted Trader, what more can you ask for. Thanks to all.
I received an excellent service this morning and also, valuable information for repairs. I highly recommend this trader. Many thanks to Tom who was very well informed and explained my problem and how we are going forward. Thank you very much.
Huge thanks to Simon and the whole team for helping me out whilst dealing with my recently deceased Mother's property so promptly, not only fixed the Boiler but also carried out the Services on both the Boiler and Gas Fire. Cannot thank Vicky and Katie enough for being so helpful on the phone, they made me feel at ease whilst dealing with this unfortunate breakdown and having to deal with everything else. Thankyou so much, my Mum would have been pleased - she was a Flamecare Customer for over 10yrs - never a complaint. I have been with Flamecare since 2018 as are my In-Laws too and they have proven to be a reliable Company to use. Mansfield Woodhouse, Notts
They have today completed the annual service to the gas boiler and the living room gas fire. Arrival was 1st thing this morning, approx 9am, and completed within the hour. This service was arranged by letter last year. Everything was fine. In the past tap, toilet, shower and two leaks have been dealt with efficiently and without any extra charges.
Excellent company to deal with.
Brilliant reliable competitively priced.
I have had a contract with FlameCare for a number of years and have always found them to be a reliable and trustworthy local company, who do a very good job. Recently I had a radiator problem and needed a new tap fitting and agreed a fair price for the work as it was outside my boiler contract. The work was duly completed satisfactorily by a friendly engineer and throughout it was a pleasure dealing with Vicky back at base. I have subsequently upgraded my contract to include the plumbing.
Thank you, first rate service and price, all really nice people too deal with.
Thank you so much, Flamecare, for getting to me on the bank holiday Tuesday of Christmas week - the same day as I phoned you about a kitchen tap that had sprung a leak over Christmas. I have a contract with Flamecare which includes plumbing. I couldn't have asked for more - they fixed the problem on a day when many in the country were not working.
I have boiler and heating cover with Flamecare and I asked them to remove a radiator and come back again to put radiator back on after I dealt with the plaster, they charged me a fair price for this, they came when they said they would and did a brilliant job and cleaned up also. I highly recommend this company. If you need boiler and heating cover you will find no better company than Flamecare. I love these guys.
Having been with BG for many years and constantly being let down with them, Flamecare was recommended to me by a relative. Staff were very helpful, the engineer was polite, neat and tidy and the job sorted in next to no time. Excellent service.
Thank you, our boiler was not working this morning. We were not a FlameCare customer and was recommended by a friend. We are so glad we called FlameCare as an engineer was sent out to us within a couple of hours. Fantastic service and fixed our problem. 100% recommend. Great service, especially during their busiest time. Would use again. 5 star service.
Having been with BG for over 20yrs and fed up with charges spiralling and unable to make appointments, I contacted Flamecare on the recommendation of a friend. Boiler serviced, radiator sorted and heat in house back up to 100%. Engineer was courteous, tidy and efficient and the office team couldn't have been more helpful. Very happy to be supporting a local business instead of a greedy national.
I've used Flamecare on numerous occasions now and there always good to there word, rapid response times and prices that cant be beaten. they're clean and tidy and the knowledge of boiler repair and plumbing works is second to none. highly recommended.
We contacted Flame Care after being let down by another gas engineer. From contacting them to our boiler being fixed in less than 2 hours. We could not have asked for more. Thanks to Flame Care we are a lot warmer.
Sean the Flame Care plumber gave excellent service when fixing a leaking pipe and consideration to the woodwork covering over the pipe. Sean cleaned up the area he'd been working on afterwards. Many thanks.
Shaun, Jack and Leo did an excellent job fitting our new gas boiler. The boiler and pipe work had to be relocated and they went the extra mile to make sure we were happy with all aspects of it. Special mention also for Vicky, their Sales Manager, both she and Shaun were incredibly helpful in answering all our queries and concerns during the quote stage.
Very satisfied with this company. All the staff are very pleasant, polite, professional, and always solve the problem promptly. Would highly recommend. Thank you.
We've been using Flamecare's maintenance service for a few years so they were our first call when we decided to replace the old boiler. Their service has always been good. We were quoted a very fair price and the installation went perfectly according to the quote. Sean and his colleague made a what seemed a difficult job look easy and were very pleasant guys. The backup from Vicky in the office was very good at all stages. All were a credit to the business. I'd have no hesitation in recommending Flamecare over all others and will be using their maintenance service in the future.
Shaun and his trainee did an excellent job on our problematic radiator. I have never seen anyone work harder and faster. They had nine radiators to keep checking, five of them upstairs then checking pipe work in the garage. They were very pleasant and polite and clean workers. Would highly recommend. Thank you.
Great teamwork when setting up and installing boiler and updating antiquated plumbing. Always very helpful - took on board customer requirements and explained all possibilities. Good humoured but always professional. Having lived long enough to experience a variety of work people I would highly recommend the company to anyone.
The response from Flamecare was very prompt and Sam did an excellent job.
Excellent service. Job was completed with no fuss. He cleaned all his mess up and left. Very polite and pleasant gentleman. Couldn't wish for anything else.
So much better than British Gas, when my old boiler developed a leak and faults British Gas left me without Central Heating and no hot water for more than 7 days, Simon from Flamecare called and gave me a quote for a new boiler, which I had fitted and since then I have never had a problem. One call and they are there within a few hours, Well done Flamecare, thanks for everything, first class service every time.
Have used Flamecare many times before for plumbing and boiler work and have always been happy with their work. They have just installed a new shower room and once again they have done a fabulous job and the shower room looks wonderful. We are delighted with the finished work. They were efficient, well organised and the finished result was to the highest standard. We would highly recommend them. Thank you to Simon, Vicki, Sean, Paul and Karl for all your hard work.
Really impressed with the business like approach of this company. They turn up when they say they will, they do a great job and charge a reasonable price. Thank you Flamecare, especially Sean and Vicky.
Very swift service. Job done to a high standard. All staff were very friendly and helpful. We were recommended Flame care, and we would definitely recommend them to others.
We have been using Flamecare for some years now after they installed a new boiler. They always provide excellent and prompt service and recently fixed a dripping tap and faulty toilet flush free of charge.
Always reliable, friendly and helpful. We've used Flamecare for many years and have always been satisfied. Sam has fixed a few different issues for us over recent years. Always prompt, helpful and committed to sorting the problem whatever it takes.
Usually excellent service, just experienced a delay due to unavailability of parts but Katie excellent service and Sam fitter quick and efficient came wearing a mask without being asked.
Had them out to our boiler on numerous occasions bit tricky to diagnose fault but now rectified with new parts on our 12 year old Baxi Duotec. Sam is always polite and recently he has sorted our problems out satisfactorily.
Flame Care are brilliant, from Simon, Kate and Simons partner and all the plumbers. They are tolerant, understanding and prompt. I have been with them for a good number of years, and all the plumbers that first called to my place, are still with the company, which is always a positive indication of a company that can be trusted. And Kate you always give me the feeling that you listen to me, and are calming when I am stressed, and do everything you can to make sure that any plumbing problems, that arise are dealt with as quickly as possible. Thank you all of you. Simon you have a great team.
We have been with Flamecare for 10+years, excellent service our recent call out was seen to within 30mins of calling - bath tap loose with follow up repair work done by Sam work completed to high standard would highly recommend.
I have had a service contract for several years with Flamecare to cover my central heating system plus plumbing and drains. I have been very happy with the maintenance of my central heating system but have not needed to call upon the additional cover. Today I had a plumbing emergency and was amazed and impressed that the fault was fixed within an hour of my original call. A rating of "very satisfied" does not do justice to such a brilliant performance!
Brilliant, prompt service to repair my non-flushing toilet. Really impressed with the service I received. Would thoroughly recommend this business.
This is a superbly organized company from top to bottom, I took the full cover plan when my combi boiler makers warranty expired as it gave me peace of mind that should any thing occur it would be quickly rectified, as it is I have had to call FlameCare 3 times and on each occasion they have responded immediately. Two of the calls were for central heating issues and one for a leaking toilet and all attended to on the same day. I had an issue with an outside water leak which required excavating to carry out the repair and although it was not within their remit they arranged for the work to be carried out at a fraction of the cost Severn Trent Water quoted me and then reinstated the concrete. So to sum up prompt, efficient, polite, and excellent value for money.
Fitted central heating system under difficult circumstances, did a very good job, would certainly recommend them, from office staff to engineers all helpful and polite.
Can't thank Flamecare enough! Extremely quick and reliable! All the staff were extremely polite and fully equipped with PPE. They couldn't have been more helpful. Very pleased and would highly recommend.
Great service! Woken up by overflow pipe running full bore, and found main stop valve in kitchen not working!! Called Flamecare 9am spoke with Katie in the office and explained my dilemma! She arranged for Sam, one of their Engineers, to call round virtually straight away. By 11.15am Sam had turned off main in pavement replaced washer in my stop valve, and replaced the ballcock valve on cold water tank in loft. All under the boiler and plumbing contract I have with Flamecare. As I say fantastic service I highly recommend them
Can't rate this company highly enough. I have received an excellent and very professional service throughout from the initial contact with Vicky in the office who went out of her way to offer help and reassurance throughout the whole process, as well as the friendly and helpful Engineers who attended on the day to install my new boiler. If you are looking for a new boiler look no further than this Company, you will not be disappointed. Well done Flamecare.
Had a service agreement with them for many years and recently contracted them for a new combi boiler and radiators. First class installation and after sales as I had a radiator making a knocking noise a week after. Within half an hour of calling Flamecare about the issue an engineer was looking at the radiator. Never had a problem with them. Totally reliable and Simon and office staff are always willing to help. Great teamwork and highly recommended.
Flamecare have just fitted me with a new combi boiler and shower, workmanship was to a high standard and I am very pleased with their work.
Very reliable and efficient.
Our Central Heating broke down on a freezing cold Saturday morning and I thought we would be without heating all weekend. I cannot believe how quick the response was. Sam was very pleasant, polite and efficient. The company fitted our heater about 13 years ago and we have always had excellent service. Thank you.
Tom came and diagnosed the fault, which Sam came and remedied only 2 days later. Very happy, so took out a monthly plan. Tom revisited and did a service. Very impressed with Flamecare and would recommend them to anyone. 5 stars!!
Gas Boiler not working 8.30 this morning. Telephoned Flame Care one and a half hours later fixed. What fantastic service couldn't get any better. Sean Jones a legend in our house. Thank you.
As members of the FlameCare central heating scheme we have always been well satisfied with their service. On this occasion, when we used them for work beyond our scheme cover, they provided further excellent service. Arrangements for the job were made efficiently by office co-ordinator Katie and the work was carried out professionally by engineer Jack. At all times we were treated in a friendly, helpful and considerate manner and we would recommend FlameCare wholeheartedly.
We have Flamecare insurance and had an emergency situation. Sean the guy who attended was polite, professional and sorted the problem straight away. He adhered to every safety precaution and wore a mask continually. The communication when we phoned was brilliant. I would highly recommend Flamecare.
Tom gave a really good service and is arranging for a timely follow up call.
Tom did a very good job, efficient, quick and answered all my questions. Very satisfied.
Sean And Katie are stars. Heating problem sorted in 24 hours. Kind and considerate and this I really much appreciated at the age of 81. I hole heartily recommend Flame Care. They go over and above to help. Thank you Sean.
I had a dripping tap and Shaun was very efficient and fast. Replaced with a new tap. Very friendly and happy with the service and outcome.
Excellent service. Polite and friendly from the office staff who dealt with my call to Sean who solved the problem and efficiently dealt with it. Well done all round and thank you.
We had a new boiler fitted. The work was done without fuss or mess, as agreed. Everything was left in good order, and the workers were polite and friendly. All in all highly satisfied.
I had a wonky hot tap, and Sean of Flamecare had it sorted in a few seconds. I'm covered for plumbing with Flamecare and as no new materials were needed there was no extra charge. I've used the firm for several years and find them reliable and efficient.
Took a service policy out with them in December, at the same time I asked them to quote or the re-hanging of two radiators. They arrived at 8am last Saturday, 3 guys, 2 vans and all masked up, this after phoning me the evening previous to confirm arrival time. The day before we had encountered another problem which I did not tell them about until they arrived. The '3 way distributor valve' had stopped working, 1 van went and got one and fitted at the same time as hanging the radiators so they replaced it on the same visit, this was included in my service agreement. I paid a fair price for the re- hanging of radiators. Later that afternoon, I noticed a small leak from one of the radiator fixings, nothing too much and they arrived at 8am on the Monday to sort it, pretty sure they would have come out quicker had I thought it warranted it. All work completed, much appreciated and a very good start to our relationship.
Sean the heating engineer was polite and efficiently sorted out the problem I was having with my central heating system. The overall experience I have received has been positive. I contacted Flamecare this am problem sorted by 1pm. Thanks Sean.
Arrived on time and did a great job. Very efficient. Great lads, very friendly and hard working.
Sean and Jack came to fit our boiler, They arrived on time, did a great job. They worked very efficient and we now have hot water again yeh!
We had a gentleman named Shaun who fixed our toilet. He was punctual, polite, efficient and extremely helpful. Would recommend this company!
Sean did an amazing quick job fixing a leak on my radiator and swapping a part on my boiler. Very friendly and turned up when they said they would. I would thoroughly recommend.
Have had a heating service contract with FlameCare for many years after moving from British Gas, and following recent annual service a fault was found with the boiler flue reading, the cause was quickly identified and a new seal was ordered and fitted. The boiler was re commissioned and now back up and running fine, excellent service considering the boiler is 23 years old! Many thanks to Shaun and the staff at FlameCare, I highly recommend them as the age of my boiler does not phase them and there is no pressure from them to have a new boiler fitted, as I understand happens with many of the national companies, but when I do choose to change the boiler FlameCare will be my first choice!
We have just had a new boiler fitted by Flamecare. From the very start of the process when the boiler was offered, right up to the end where the fitters left our house clean and tidy, we have been extremely impressed with the service offered to us. All communications written or verbal have been timely and professional, the price was competitive and the fitting was excellent, with all necessary COVID rules followed. We can highly recommend Flamecare.
Tom arrived at agreed time to service my boiler and did this in a very professional manner he was very polite and is a credit to Flamecare.
The engineer was very efficient and has been many times over the last 10 years.
Flamecare were very professional, efficient and helpful. The gas fitters were clean and tidy and respected our home. We would happily recommend Flamecare as we were extremely satisfied with their service.
I have had a service plan with this company for five years and when ever I call them for a problem there response is first class, nothing seems to be a problem and they go out their way to rectify any problems I have had, I would just like to say I would highly recommend them and also many thanks to Kate on the service phone number. Hopefully I will be with them for many years to come.
Called Flamecare on 29th June 2020 around 8.30am, as I had no hot water. An engineer arrived within 20mins. He left to pick a part up that was needed and by 10.30am all was fixed. This company was fantastic from start to finish and I'm now in the process of joining there service plan. I highly recommend this company.
Always a good reliable service at a very reasonable price. Quick response to any issue and always resolved as soon as possible. The team is always friendly and professional.
I have a contract with Flamecare. I have always found them extremely efficient usually dealing with problems the same day. Today was no different. I had a leaking bathroom wash basin and I rang this morning and it was dealt with this afternoon including having to locate a part. I cannot fault this Company.
Good service from an excellent company. From Simon Fletcher to Katie to the Engineers. Had problems with Water Pump,Valve, Hot water and Central heating. It was sorted with respect politeness and excellent service. Thanks
Have used Flamecare before and this latest time was just as good a service as previous times. Fault on a water tank was attended to the next day, and sorted there and then - so hot water restored within 24 hours of them being informed, so as to not leave me stranded over the Christmas shutdown. Everyone always polite and punctual, and costs very competitive.
Lets us down badly. Do not have resources to carry out this sort of business. Do not touch them with a barge pole
Friendly, reliable.
Good service and responsive.
Excellent, responsive service.
Efficient and friendly.
Punctual and no problems.
From booked appointment to completion of work - very efficient.
Used them for around 6 years and always been satisfied with their work.
I have used FlameCare for several years now. I have a full service contract with them and I have found them very helpful. No job is too small for them.
Punctual & professional.
Very genuine workforce.
Always polite & on time.
Very good during the last Winter when outside pipes were frozen three or four times, came out no waiting each time. Very pleased.
Polite & reliable.
Always great!
Very satisfied with the service provided.
This company is very reliable & their staff are polite & professional.
FlameCare over the years have been very dependable and very accommodating when I have had problems, dealing with my requests as soon as possible.
Very sensible in avoiding making/leaving mess.
Always efficient and courteous.
Very satisfied & reliable.
Following a telephone conversation at 11.45am, an engineer was promised by 3.00pm - he arrived approx. 1.00pm to find a major problem & no part on his van (having just used his last one on previous job). However he managed to source one locally & by 5.00pm approx. had got everything up and working!
Grand lad. Well satisfied.
An excellent service which in very reliable. I strongly recommend.
We have used Flamecare for a number of years and we are very satisfied.
The work was carried out to a very high and clean standard. We had no mess at all. They even hovered up
Very Trusted reliable and professional.
Always prompt, polite and they listen to your questions and explain in terms you understand.
Efficient and polite.
I have used this company for many years. They are always reliable and easy to contact.
We have used this company on a regular basis. We have always found them to be reliable. They always carry out the service on our boiler.
Quick, clean and very pleasant.
Had a major problem with the boiler. Rec' immediate response and was rectified after intensive work over a few hours. Annual service is as required by appointment.
First class service.
Very good price and technicians competent but one issue with appointed timing.
Engineers always very friendly, helpful and courteous.
A very safe service. They were very polite and turned up at the correct time of the appointment. Very pleased overall and would recommend them.
Very pleasant on time, good job done.
Not long at coming when sent for.
Always good service. Polite & pleasant staff.
Very friendly people, nothing too much trouble, very good to deal with.
Annual service of boiler and gas fire. Arrived in time slot. Pleasant and polite. Office admin not always efficient.
Fantastic service as always. Never a problem, always prompt and clean.
Very satisfied.
Reliable & efficient team. Been with FlameCare approx. 3 years. No complaints. Would recommend them.
Flamecare advertise the offer of 30 to a customer that recommends the company to someone else and they take up Flamecare. The person I recommended made their 1st payment on 1st November but no 30 has been received even though about 10 days ago they stated I was entitled to this!! Success. The 30 pounds for finding another customer for Flamecare has just arrived.
Workman was very polite.
Very happy with the service.
I have been a client of FlameCare for a few years now and have always found them to be reliable, their staff have always been pleasant and polite.
Always very helpful, prompt, reliable. Annual gas service contract good value.
Kevin is a really reliable and friendly trades person. He comes when he says he will and charges a fair price for his work and completes it to a very high standard. He is very respectful and polite and makes you feel at ease, which is always nice when you need work doing in your home. I would have no hesitation in recommending him to others. Thank you.
This company is always reliable, completely trustworthy and good value for money. Highly recommended.
Very professional office staff, most polite and helpful. I would recommend to anyone. Now receiving my third year of service from FlameCare.
Rang on Monday and spoke to very nice lady who organised the boiler service for Wednesday. The guy turned up on time, was polite and did the work as required. Will definitely use them again.
On time, reliable and pleasant to have working on my house.
Very quick coming, on the ball.
I have had Flamecare for a number of years. I have always found them to be prompt, efficient and helpful. I would not hesitate to recommend them to anyone who wants peace of mind that their boiler and heating system are covered. 5/5
Very efficient & polite
Clean tidy job efficient and on time.
Reliable and sufficient service.
Excellent service.
Punctual, pleasant and tidy.
Both operatives were very friendly, courteous and considerate. A good job well done.
We have used FlameCare for about 4 years initially finding them through your Trusted Trader site. They have been consistently good and responsive - in particular to emergencies. A good company in all respects.
Very prompt, excellent service.
We have been with FlameCare 9 years and have always found them helpful and reliable.
No problems.
Tradesman polite and helpful.
Arrived on time, thorough yet quick boiler service. Clean & tidy engineer.
Very helpful and do a fantastic job always.
Arrived when said, work excellent, very pleased.
Always very polite and efficient. Would highly recommend.
Have always been pleased with the efficient service and professionalism of the workforce.
Can't fault service, been with traders for years and recommended to many. A pleasure to have the in my home.
Polite, on time. Took shoes off which I liked!
Always been satisfied with the service received for the last 4/5 years.
They have been excellent in initially fitting the new boiler then undertaking annual servicing. Their engineers are friendly & professional
Over a number of years I have found Flamecare both helpful and efficient on dealing with my own home and that of my mothers
As usual, prompt efficient and courteous - a pleasure to deal with.
Very helpful engineers.
Over the five years we have traded with 'FlameCare' we can only approve of the service they provide.