FlameCare (Homeplan) Ltd

Suite 1 67-77 Chatsworth Road Chesterfield Derbyshire S40 2AL
01246 229719
07794 089014
Trade membership/qualifications: Gas Safe Register,
FlameCare (Homeplan) Ltd
Rated 5 out of 5 Rating based on 428 reviews (?) Rate this Trusted Trader

Joined on 06/06/2013


About FlameCare (Homeplan) Ltd
Central heating supplied, installed, serviced and repaired. Customer references from all parts of Derbyshire can be supplied on request

Location map

Customer reviews for this trader
Excellent, responsive service.
Efficient and friendly.
Punctual and no problems.
From booked appointment to completion of work - very efficient.
Used them for around 6 years and always been satisfied with their work.
I have used FlameCare for several years now. I have a full service contract with them and I have found them very helpful. No job is too small for them.
Punctual & professional.
Very genuine workforce.
Always polite & on time.
Very good during the last Winter when outside pipes were frozen three or four times, came out no waiting each time. Very pleased.
Polite & reliable.
Always great!
Very satisfied with the service provided.
This company is very reliable & their staff are polite & professional.
FlameCare over the years have been very dependable and very accommodating when I have had problems, dealing with my requests as soon as possible.
Very sensible in avoiding making/leaving mess.
Always efficient and courteous.
Very satisfied & reliable.
Following a telephone conversation at 11.45am, an engineer was promised by 3.00pm - he arrived approx. 1.00pm to find a major problem & no part on his van (having just used his last one on previous job). However he managed to source one locally & by 5.00pm approx. had got everything up and working!
Grand lad. Well satisfied.
An excellent service which in very reliable. I strongly recommend.
We have used Flamecare for a number of years and we are very satisfied.
The work was carried out to a very high and clean standard. We had no mess at all. They even hovered up
Very Trusted reliable and professional.
Always prompt, polite and they listen to your questions and explain in terms you understand.
Efficient and polite.
I have used this company for many years. They are always reliable and easy to contact.
We have used this company on a regular basis. We have always found them to be reliable. They always carry out the service on our boiler.
Quick, clean and very pleasant.
Had a major problem with the boiler. Rec' immediate response and was rectified after intensive work over a few hours. Annual service is as required by appointment.
First class service.
Very good price and technicians competent but one issue with appointed timing.
Engineers always very friendly, helpful and courteous.
A very safe service. They were very polite and turned up at the correct time of the appointment. Very pleased overall and would recommend them.
Very pleasant on time, good job done.
Not long at coming when sent for.
Always good service. Polite & pleasant staff.
Very friendly people, nothing too much trouble, very good to deal with.
Annual service of boiler and gas fire. Arrived in time slot. Pleasant and polite. Office admin not always efficient.
Fantastic service as always. Never a problem, always prompt and clean.
Very satisfied.
Reliable & efficient team. Been with FlameCare approx. 3 years. No complaints. Would recommend them.
Flamecare advertise the offer of 30 to a customer that recommends the company to someone else and they take up Flamecare. The person I recommended made their 1st payment on 1st November but no 30 has been received even though about 10 days ago they stated I was entitled to this!! Success. The 30 pounds for finding another customer for Flamecare has just arrived.
Workman was very polite.
Very happy with the service.
I have been a client of FlameCare for a few years now and have always found them to be reliable, their staff have always been pleasant and polite.
Always very helpful, prompt, reliable. Annual gas service contract good value.
Kevin is a really reliable and friendly trades person. He comes when he says he will and charges a fair price for his work and completes it to a very high standard. He is very respectful and polite and makes you feel at ease, which is always nice when you need work doing in your home. I would have no hesitation in recommending him to others. Thank you.
This company is always reliable, completely trustworthy and good value for money. Highly recommended.
Excellent.
Very professional office staff, most polite and helpful. I would recommend to anyone. Now receiving my third year of service from FlameCare.
Rang on Monday and spoke to very nice lady who organised the boiler service for Wednesday. The guy turned up on time, was polite and did the work as required. Will definitely use them again.
On time, reliable and pleasant to have working on my house.
Very quick coming, on the ball.
I have had Flamecare for a number of years. I have always found them to be prompt, efficient and helpful. I would not hesitate to recommend them to anyone who wants peace of mind that their boiler and heating system are covered. 5/5
Very efficient & polite
Clean tidy job efficient and on time.
Reliable and sufficient service.
Excellent service.
Punctual, pleasant and tidy.
Both operatives were very friendly, courteous and considerate. A good job well done.
We have used FlameCare for about 4 years initially finding them through your Trusted Trader site. They have been consistently good and responsive - in particular to emergencies. A good company in all respects.
Very prompt, excellent service.
We have been with FlameCare 9 years and have always found them helpful and reliable.
No problems.
Tradesman polite and helpful.
Arrived on time, thorough yet quick boiler service. Clean & tidy engineer.
Very helpful and do a fantastic job always.
Arrived when said, work excellent, very pleased.
Always very polite and efficient. Would highly recommend.
Have always been pleased with the efficient service and professionalism of the workforce.
Can't fault service, been with traders for years and recommended to many. A pleasure to have the in my home.
Polite, on time. Took shoes off which I liked!
Always been satisfied with the service received for the last 4/5 years.
They have been excellent in initially fitting the new boiler then undertaking annual servicing. Their engineers are friendly & professional
Over a number of years I have found Flamecare both helpful and efficient on dealing with my own home and that of my mothers
As usual, prompt efficient and courteous - a pleasure to deal with.
Very helpful engineers.
Over the five years we have traded with 'FlameCare' we can only approve of the service they provide.
Arrived on time. Cheerful and courteous. Job well done.
Always polite and came on correct day & times.
Have been using FlameCare for 15 years. Very satisfied.
Service has always been excellent.
Came at allotted time and was quick, efficient in completing work. Very polite & courteous.
Always on time, honest, speedy service. *Recommend*.
Engineer was very polite. No mess made. Took shoes off at front door without being asked to.
Very punctual service.
Very good service, well presented tradesmen.
Punctual, polite, efficient.
Used a few years now and no complaints.
Superb service provided at all times. Even advised of name of person attending in advance.
Always reliable, came on time.
FlameCare have always responded promptly and came out to fix any problems very quickly e.g. leaking boiler, boiler breakdown. Always polite, efficient and friendly. I highly recommend them!
Always on time and good at their job.
Always very prompt & helpful, very good response to call outs unlike a lot of other companies.
You can rely on FlameCare, when they say they are coming, usually within the hour, either emergency or service.
Very nice & polite.
In March 2018 I was experiencing major problems through severe weather. Having a contract with a national boiler company I thought I would be ok but they were not taking calls. My next door neighbour recommended Flamecare, they proved to be with me that afternoon even though the roads were treacherous. They arrived as promised and fixed my heating. I cannot thank those guys enough. Very happy.
Good service great staff.
Flamecare are very reliable and always do a great job. I will trust Flamecare with anything. They look after my rental properties.
Courteous and polite, tidy workman.
He was a very nice young man. Very polite and very thorough in his work.
We have received excellent service from this company and would recommend them to others.
We have been very satisfied since we have had you in the last 3 yrs.
Very good on breakdown service.
Arranged my annual service with no prompting from me.
Quick response to my calls.
Very good service.
As always the engineer was polite and efficient.
Always reliably on time. Polite, efficient.
Clean and tidy workers. Polite and courteous.
Friendly, reliable, efficient service as always.
Good as usual.
Good service
Very happy with the job that was done. 10 out of ten.
Always feel confident knowing our boiler & system has been well looked after & if needed we can always get in touch if needed if we require advice. Technicians are well mannered & good at their work. Would recommend you.
Excellent service.
Always prompt service, always pleasant courteous staff. FlameCare fitted our boiler and never had any concerns at all.
All engineers I have received in my home have been polite, courteous & truthful about my heating system … they have been thorough and have at no time tried to compel me to upgrade my old system!
Service is very good, always on time and the operators are very polite & friendly
Good service, and friendly staff!
Very polite a job done very well
Flamecare have provided a good service over the five year period I have used them.
Arrived early. Professional. Polite.
Always courteous and efficient.
Very good service, here within 1 1/2 hours of phoning.
He was very competent and it was easy to talk to him.
Very professional & polite.
Very reliable, always came to help when needed.
Engineer arrived promptly of cheerful disposition. Capable - competent, a good service.
Arrived on time, no issues with rescheduling on short notice either.
The engineers are excellent. Respectful, helpful, informative, efficient and polite. Very good at what they do. The service from Flamecare is second to none. I would recommend to anyone.
The staff are always punctual, polite and tidy.
Have used Flame Care on a number of occasions. Always polite, efficient and helpful.
Excellent service.
Advance notice of service date and time. Always available in an emergency.
Always available in emergencies.
Arrived on time. Clean worker. Well mannered.
Arrived at time station excellent job done.
Very efficient and polite
Fantastic. Can't fault. Been with them 4 years. No complaints.
Satisfied with work done.
Came within 4 hours, very pleased with the service.
Very quick service. I am a pensioner and needed heating so to get seen to very quickly was smashing. I would have no hesitation in recommending this company.
Quick and efficient service.
My boiler stopped working. They responded with in fifteen minutes and sorted problem.
A good service, installation good price.
We have found FlameCare to give a reliable service. Staff always have a pleasant manner.
Arrived on time and quickly found & repaired the fault.
Very trustworthy, always on time, satisfied.
They were absolutely wonderful. Arrived as promised despite extremely bad weather. Had 4 visits. Work finished to a high level.
Used this firm for many years. Always efficient and polite. Responds quickly if call out needed.
Very trustworthy, always on time, satisfied.
Always have very good service, very pleasant & polite staff.
Always polite and straight on to the job.
Fantastic service every time, never had to wait.
Excellent, polite, very prompt.
We have requested a call out three times already in 2018 to remedy frozen condensate overflow to our combi CH boiler. Despite very bad weather nothing is to much trouble, their service has been tremendous. We made a good choice using this company and contract service plan. Really excellent team. Would always recommend this company.
We cannot praise Flame Care enough when our heating broke down in this terrible weather and they came and fixed it straight away as our engineer was working non stop on the area. I don't know how he managed to get to us but nothing was too much trouble, he was working in awful conditions.
Prompt, polite, excellent service.
Very satisfied and during this helpful freezing crisis due to a breakdown (central heating).
We have been very impressed by the excellent service. I will definitely recommend Flame Care. If it hadn't been for them we could have had to spend a lot of money. The whole job cost us nothing - except for a few cups of tea!
Attended in just over an hour on the same day and repaired our boiler, fantastic service, British Gas could not attend until the 6.3.18. So glad I found this company via Trusted Trader.
Very helpful, reliable and responds well to emergency calls.
Have a monthly insurance plan with Flamecare and find on the rare occasion I have had to call them out they have been very prompt to come out and fix the problem with heating and plumbing.
Flame Care has provided a reliable routine maintenance service and provided a good response in case of any breakdown.
Friendly helpful team. Quick call out and a great job done.
Always used these people.
Very pleasant & helpful. Called for an engineer when fault found, arrived in 5 mins, another pleasant young man. Thank you.
Very good.
Changed from a back boiler to a combi, plus two new radiators fitted, fantastic fitting team, could not recommend this company high enough, fitted perfect and working in under two days, use this company you will not be disappointed job completed 16th Feb.
Always trustworthy. Always prompt. Always professional.
Phone 5pm to report leak (not serious). Fixed by 9am next day! - Great
Any problems are quickly sorted.
Good.
They have been prompt to respond when I have needed them, which, thanks to their good workmanship, has been just to one problem. They have been reliable and friendly - trustworthy!
This company provides an excellent service at a very competitive price. Offers reduced rates for Senior Citizens.
Very good value with excellent service.
Excellent service very professional staff and engineers.
Good.
Have been using Flamecare for a number of years and have found them to be efficient, reliable and professional. I have no hesitation in recommending unreservedly.
Always gives a prompt, efficient and friendly service. Top marks for customer care!
An excellent service - not really part of the contract but it was done promptly and willingly. Thank you!
Prompt and civil service.
I have never had a problem with them and they have always been polite and helpful.
Overall pleased with the service Flamecare give. Never any problems when having to call them out. Friendly engineers.
Satisfied with all aspects of work undertaken. I highly recommend this company.
Good overall service
I find the Flamecare staff and representatives very polite, professional and very good at the jobs that they do.
Satisfied
Always helpful and sorted any problems very quickly. Friendly and polite.
I have used Flamecare for a number of years to service my central heating and have been very happy with their services.
FlameCare responded swiftly and courteously to our boiler crisis and had us back with heating and hot water on the same day. They were happy to come back twice more to finish off details once a part they ordered had arrived. Well worth the payments towards a care plan. They have never let us down.
Joined FlameCare November 2016 On 24th December 2017 my boiler broke down and I had no heating or hot water. I phoned them twice and left messages both times telling them of my problem and highlighting that I am in my seventies. I still have not been contacted by them. I have had to call British Gas and obviously had to pay them to repair my heating system. I have cancelled my Direct Debit to FlameCare and sent them an email but still no contact.
Chosen because a Trusted Trader but failed to do a repair. Made repeated excuses, failed to turn up for appointment made by them, and now will not answer phone. Needless to say have cancelled standing order. Certainly not giving Trusted Traders a good name.
This firm was asked to provide a quote for a repair. After an initial visit I was advised I would be contacted the following week and a quote would be provided. I did not receive a response and contacted this firm 2 weeks later to ask about the delay. Arrangements had to be made for another plumber to visit to clarify what parts were required. In all it took 2 visits and nearly 4 weeks for this firm to clarify what the problem was and what parts would be required !!!! Eventually I used another plumber who provide a quote and completed the work within a week. Given this experience I would not use Flamecare for any servicing or repair work.
Excellent service from the moment I made the first phone call to the completion of the boiler installation. Highly satisfied and will definitely use this business again.
I called Flamecare around 14.30pm to report that I've no heating. The engineer was at my house by 14.50pm and my heating was back on by 15.15pm which included a brand new thermostat. I can't recommend this company enough.
I called FlameCare late in the evening to report I had no heating and hot water.The lovely lady I spoke to was most helpful and promised we would have an engineer with us by 8.30am. Engineer turned up at 8.15am diagnosed the fault, went off to fetch the part needed, returned with part which was then fitted and my heating and hot water was back up and running by 9.30am. Cannot recommend FlameCare enough to people.
Very pleasant young man. Did the job to my satisfaction.
Arrived within the appointment time, on the day stated in the letter.
Excellent service, as always.
They attend swiftly for any boiler, heating or plumbing repair. Really good customer service from a nice bunch of guys. I would not afford expensive boiler repairs so the plumbing cover is perfect for me and my family.
I have been a customer of Flame Care for almost 4 years and have been entirely satisfied with their excellent services.
All went very smoothly and engineer identified himself and arrived at the time arranged. He checked a lot more thoroughly than other gas companies I have dealt with previously.
All OK Service!!
Very efficient and very thorough and polite.
Great service, always came the same day when you have an issue. Always friendly, reception staff always helpful and friendly on the phone.
Very good service, very polite and careful. Mindful of work to be carried out. No disruption.
I have been a customer of Flamecare for a couple of years. I have always received a very good service from them. Quick appointments and always arrive when stated.
I have been with Flamecare for approximately 10 years and have always found them an excellent company. Nothing is too much trouble.
Always on time, very pleasant and polite.
Friendly, quick and tidy!
On time, good consideration for furnishing (e.g. carpeting). Good to see an apprentice with the tradesman.
Boiler not working, came and looked at it within couple of hours. Went and got new part and fixed within half an hour more. Excellent job. Reliable and friendly. Trustworthy.
First class service. Second to none.
Very happy with service.