ALW Security Systems Ltd

9 Ashdene Gardens Far Laund Belper, Derbyshire DE56 1TG
Additional details: Call-out charges apply for out of office hours emergency call out, unless you have a current maintenance contract with us. All charges are fully explained before attendance to provide transparency to the customer. (Office hours are between 8am and 5pm Monday to Saturday).
Other services by this trader: Alarms (burglar/security),
ALW Security Systems Ltd
Rated 5 out of 5 Rating based on 189 reviews (?) Rate this Trusted Trader

Joined on 16/09/2009

About ALW Security Systems Ltd
Electricity at work regulations & BS7671 compliant. We are an established family operated security alarm business that delivers a high quality customer service that is second to none. We specialise in professionally installed domestic intruder alarm systems that provide enhanced security protection for you and your home. Reliability is the cornerstone of a good security system and our caring after sales service ensures you have peace of mind during installation and in the future. All work undertaken is to the highest standard, fully guaranteed and insured. We also carry out repairs on existing systems and provide system upgrades. Evening and weekend appointments are also available to suit your requirements. Customer references are available on request.

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Customer reviews for this trader
ALW Security Systems offers a professional and friendly service. Adam always explains what work he has carried out and answers any questions clearly. He keeps up to date with new developments in the industry and offers cost effective solutions.
Just had Adam from ALW Security Systems to do our yearly alarm service. We have been using him for many years now. Excellent customer service as always, and a very knowledge guy, five stars. Highly recommended.
We were very happy with the standard of work carried out and the overall attention to the tasks undertaken.
We have used ALW Security Systems for over 7 years. Adam carried out the annual service as agreed and on time. We are extremely pleased with his service and would recommend his company to anyone needing help with an alarm.
Adam is very reliable and professional. We have been with him for a long time and his system has been very good and his maintenance of it has been superb. I would highly recommend this trusted trader.
Fantastic job done by Adam, very efficient and excellent service. Everything explained and work carried out very tidy worker. Would definitely recommend.
Impeccable, reliable and trustworthy. I would highly recommend Adam to anyone. The system is brilliant in itself - it is very modern and easy to use. Adam returns annually to carry out a routine check to ensure all is working okay. Cannot recommend ALW highly enough. We wouldn't go anywhere else.
Adam was very thorough. He arrived on time, completed the work as scheduled, explained everything and cleaned up afterwards. Very good service.
Fantastic service from a proper gentleman. Thank you.
Another year protected by ALW. Excellent service provided by trouble free system and Adam.
We used Adam from ALW Security Systems Ltd. to install the Alarm System 12 months ago and were absolutely delighted with the comprehensive 5 Star service. We recently had the first year service which was carried out to the same excellent standard. Would highly recommend this Company.
Adam was very professional and took time to go through all the options. Came on a bank holiday and was quick and tidy getting the job done. Highly recommended.
Adam installed our home security alarms and services them once a year. We are more than satisfied with his professionalism and service and he is a very pleasant person to do business with. We are pensioners and appreciate the confidence in our security systems.
Needed the alarm yearly service doing as notified by ALW. Adam is on time and explained everything that he does in detail with the maintenance contract. It gives you peace of mind.
Brilliant service from Adam. Can be relied on to turn up on time and do the job required. Have been using ALW for nine years and have had no complaints with the service. Would recommend this firm to anyone wanting a security system fitted. So good to find a reliable tradesman these days.
I had my alarm fitted 3 years ago now would highly recommend Adam. He is such a reliable man, pleasure to have in your house and the alarm system and his workmanship is excellent, which nowadays says a lot. Highly recommend great service.
Had the alarm system over 10 years now. Installed and maintained annually by ALW. Fantastic service and the alarm system has been great. Adam is professional and the service is always fairly priced.
Lovely guy. Professional and knows his stuff. Very reliable and not expensive. Just a pleasure to meet him.
Adam came out today and serviced our alarm system, he is also readily available to sort out any problems during the year. I feel safe and well looked after and that I get value for money.
We were recommended to go with ALW Security Systems by a family member and we weren't disappointed. They were friendly, efficient, kind and very reasonably priced. They ensured that they completed the job to a high standard and left no mess afterwards. We would highly recommend them to anyone.
Highly professional. Gave balanced recommendations for our needs. We were very happy to use his services once again following our move to a smaller home. We cannot provide a more higher recommendation.
ALW Security Systems have been servicing our alarm for years now. This time our appointment was at the end of the day and Adam's previous job had over run by 30 minutes. Adam contacted me to let me know and ask if it would still be convenient to come and complete the service. He always keeps his customers updated, explaining what he is doing and is extremely professional, polite and thorough. It's a great comfort knowing our alarm is being looked after by someone so conscientious.
Fantastic job as always, brilliant service and good knowledge of security systems.
Adam recently carried out a yearly alarm service. Appointment easy to set up and he arrived promptly. Spent plenty of time checking our system and clearly explained what he had done.
Very professional service. Would recommend this company without hesitation.
Again very efficient and courteous. Happy with price charged.
As is always the case Adam was punctual, very efficient and professional. He does a thorough job and gives excellent customer service throughout.
Fabulous service as always, reliable, fairly priced and the comfort of having a local tradesperson actually do the work.
Very prompt service. Good price. Adam spent some time making sure I was happy with how everything worked. And before he started, made sure I was clear on his pricing and what he would do. Very happy.
Prompt assistance given, servicing performed exactly when agreed.
Not cheap, but with 12 months back-up included, a fair price.
Would highly recommend ALW Security Systems to anyone looking to have a security system fitted and serviced.
Prompt, reliable and courteous service.
Always very professional service, from installation to annual maintenance, and good value.
ALW Security provided excellent service. They attended our property at the time arranged. They were very clear in their explanation of what work was included in the quote and ensured that we were happy with the quote, but there were no 'hard sell' tactics. They carried out the installation of our alarm system very efficiently and cleared up thoroughly after the work was done. They gave a clear explanation of the alarm system fitted and took time to run through the operation of the different settings, and will provide a good aftersales service. We would be very happy to recommend this company to others.
ALW fitted our alarm and have maintained it for the past couple of years. Very professional and reliable service. Definitely recommend.
Adam did a great job replacing our outdated alarm system. Professional from start to finish. Highly recommend.
Great service - very knowledgeable and experienced.
We've been exceptionally happy with the service provided by Adam. He always goes above and beyond to deliver such incredible service and we've been more than happy with the functioning and look of our alarm system. Always polite, professional and courteous and leaves your home just the way it should be. We wouldn't hesitate to highly recommend him.
I have used ALW for some time and find them to be excellent in every way.
Adam carried out our annual service, changed all the batteries in the sensors. Was very thorough and polite. He checked the main control unit for any faults. Would recommend him if you wanted a new alarm system or wanted it serviced.
We first contacted ALW Security Systems in June 2018 as a distress call as our existing alarm system had a faulty activation at about 6am and it could not be stopped. Mr. Waterfall attended within 30 minutes and stopped the noise for us. I invited him to return and carry out a survey and quotation to replace our old system. This he did and we arranged for him to carry out the installation work. This was carried out at the appointed time with professionalism, courtesy and efficiency. Since then we have had Adam attend every year for the annual service and his standard of service has always been exemplary. I have no hesitation in commending him on all aspects of his service and would recommend him to anyone who asked me!
Originally recommended by a neighbour but the TT status gave us added comfort. Adam Waterfall provided a comprehensive alarm system in quick time and at a very fair price. He explained every aspect very thoroughly and there was no 'hard sell' for unnecessary items within the system. He fits the Trusted Trader criteria without question and we have no qualms about future servicing of the equipment.
Would highly recommend ALW Security Systems as everything was done as agreed. Adam is knowledgeable and extremely helpful. He asked us what we required and advised us on the equipment to use and explained how it would operate to meet our requirements. After the installation was completed Adam explained how the system worked and went through it with us to make sure we knew how to use it allaying all our concerns. He is a very clean and tidy worker and left our home as it was when he arrived. We are very happy with the end result and are pleased we chose ALW Security Systems. We cannot thank Adam enough. The installation was extremely good value for money.
Brilliant honest prompt service giving us exactly what we wanted.
I have used this trader on a regular basis and find him most satisfactory and professional.
Excellent service at a good price. On time, clean and efficient.
Selected based on past experience and very satisfied with the service and product. Job completed on time and within budget.
Just had my annual service, as always Adam was on time very polite and professional. Would highly recommend this company had a lot of traders the last couple years l would say Adam is the best I've had. Alarm system is excellent.
Excellent service, very knowledgeable, polite, good time keeping and cleaned up during the works at regular intervals.
I have used AWL Security Systems for the last 4 years after they came out to stop my old alarm which was continuously ringing at 06:30hrs. We then engaged them to replace the old system and they service us promptly every year. Excellent service, polite and professional.
Fast excellent polite service and good value for money.
Adam again very professional service fitting a new alarm system. He is pleasant to deal with and we would recommend him.
Highly recommended. Just had our annual service, and as always, very pleased with Adam who takes great care in our home. We continue to be very happy with the system and with the customer care. Thank you.
Adam fitted us a security alarm nearly ten years ago. He services it every year. He is a very nice chap, nothing is too much trouble. He works hard and never leaves any mess.
Adam provides an excellent service, both installing and servicing our domestic alarm service. He reacts quickly and efficiently, either in person or by phone, to any problem. Not that we've had any, apart from needing a battery replacement. Highly recommended.
Very professional and good timekeeper.
I would be happy to recommend the firm to anyone.
Very impressed with the service provided by this company. Adam carefully explained what he could do and listened to what we wanted, recommending the best system based on these conversations and a survey of our house. He expertly and very neatly fitted our new sensors, alarm boxes and control pad in one day and cleaned up afterwards. He also fitted a camera and spotlights to the same standard the following day. He clearly outlined the costs upfront and explained the cost of servicing moving forward. He fully tested the equipment and showed us clearly how to use it. I would fully recommend ALW Security Systems for their expertise and for the service they have provided.
ALW upgraded security system last year and I have just had it serviced, on both occasions I have been more than satisfied with the price and the service provided by Adam and his company.
I had an issue with my alarm at 4am New Years day. After many attempts at contacting other emergency security companies, with no answers, we tried ALW, and Adam answered straight away. He agreed to come round, despite the long journey. I was also very grateful that he told me the call out fee straight away, before I agreed for him to come. I appreciated his honesty and integrity. He arrived promptly, and as you can imagine I was quite anxious and fretful, but Adams calm nature really put my nerves at ease straight away. He quickly diagnosed the problem, and fixed it easily. Adam was kind, professional, knowledgeable, and efficient. I would highly recommended him to anyone. We were so grateful for Adams fantastic customer service at a stressful time which was out of hours and on a bank holiday. Thank you Adam!
Always a friendly, reliable and professional service. highly recommend, good advice and never any high pressure selling, everything is always explained clearly and without jargon.
A new security system was installed 2 years and was done very well. The annual system was done this December. It was carried on time and professionally as usual. Very happy with it and no complaints.
We have been using ALW for some years since he came out on an emergency call to fix our faulty alarm. Has maintained our system regularly every year. Very good service.
ALW look after our home burglar alarm and CCTV and you can always rely on a good quality job. Trustworthy and normally being home alone I'm totally comfortable with leaving Adam to get on with it and move around the house. Great service, highly recommend.
Really good service from Adam like always. He also came out to fix the alarm late on a Sunday night which was greatly appreciated!
Excellent service as always. Would recommend to anyone for security and fire alarms.
Most reliable service.
Fitted CCTV at our home. Polite, friendly and efficient service.
ALW security replaced our old alarm last year then came to service it recently. We have been very happy with the alarm they installed for us. We highly recommend ALW security services. They are always very polite and professional and are always helpful with any queries.
We chose the business because we were recommended by a relative. We found Adam very efficient, helpful, careful to maintain Covid restrictions and prompt at answering text messages and maintaining arrival times. An excellent service.
Excellent service every time, fixed my alarm problem the same day.
Adam provided a fast, clear and friendly service and provided me with options and advice in what was quite a stressful situation. I would not hesitate to recommend him, excellent customer service.
I highly recommend ALW security services. We have been very happy with the alarm they installed for us 3 years ago. They are always very polite and professional when they service our alarm and are always helpful with any queries.
After more than five years of good service I remain pleased with the ALW alarm system and the engineer Adam Waterfall. My security system is hassle free. Local company, quietly efficient.
ALW Alarms fitted our burglar alarm 8yrs ago, the service given is exceptional, always on hand to answer any queries, and call outs, nothing too much trouble. Have and would always recommend them.
Very professional clean and tidy work and excellent back up service trouble shooting.
Adam, of ALW Security Systems, visited us at our request to discuss the replacement of our old house alarm system. He was very informative and offered various combinations, and left it to us to decide what we would like and price we could afford. No pressure at all to sell us anything we didn't want. After signing up with him on a suitable installation we were given an installation date, and he arrived on that date and installed the new system, after removing the old one. He did a fantastic job, and apart from the noise from drilling holes etc you would hardly know he was in your house. Once everything was installed and he had tested it, he spent time explaining to us how to use the new system. All in all, a very good installation with the assurance that h e is available if there are any problems. Very pleased with all aspects of installation.
ALW Security Systems have always provided exceptional service. They are extremely knowledgeable and offer complete peace of mind.
Adam was very helpful and explained his recommendations well, clearly recognising our needs and requirements. He answered our questions and queries comprehensively and is clearly very knowledgeable in home security. The installation of the system was very smooth; time, care and consideration were taken throughout the process. We are confident that we have chosen a good quality security system and feel reassured that ALW Security Systems will continue to offer us advice and support as and when required. We would highly recommend ALW Security Systems to our friends and family.
After considering having a security alarm system fitted, I looked for a local installer near to our home in Belper. ALW Security Systems just seemed to stand out from the rest. They had very good reviews and were Trusted Trader registered, so decided to email them for an estimate. Best thing I did, Adam contacted me the next day by phone and having discussed our requirements, made an appointment to visit us in the next couple of days. Having arrived promptly at the agreed time, Adam went round the entire house, and after considering what our requirements were for an alarm system, he suggested what he considered to be a suitable installation. By this stage we had complete confidence that Adam had the knowledge and expertise to give us a first class system that would satisfy our requirements perfectly. On installation day he arrived promptly and proceeded to work quietly but methodically installing the entire system with out leaving any mess. On completion he then went through the entire alarming and disarming process, explaining everything we needed to know in a clear and precise manner. More than happy with our new house alarm and have no hesitation in recommending ALW Security Systems.
Reliable and very professional. Extremely tidy and considerate too. Really pleased with our alarm system. Would highly recommend.
Previous reviews gave us the confidence that ALW were the right company to use and we haven't been disappointed. Adam went out of his way to accommodate us and provided excellent impartial advice. He was on time, incredibly polite and tidy, and clear with the handover once the job was complete. I would have no hesitation in recommending ALW to anyone looking to have a new security system installed, upgraded or serviced.
ALW Security Systems installed our new home alarm system in 2020. It is a very simple and easy system to understand and use. We have just received the first annual inspection and service, which was carried out on the allotted date, at the time agreed. The service was fully explained and carried out to our full satisfaction.
We are very impressed with every aspect of the service provided by Adam Waterfall, and highly recommend ALW security systems. He was very knowledgeable and talked us carefully through what we needed, taking our dog into account. On the day he was very thorough and efficient, and cleaned up carefully. His explanation of how to use the 2 settings was very clear. Overall, we feel very confident and we feel safe. Thank you Adam.
I have used this company for many years and find Adam a very polite, reliable, helpful and professional person. He is knowledgeable and can advise on the security you need for your home. He offers a yearly service and will help with any faults or problems if they occur. I have not had a problem and have only had to replace the back up battery for my alarm system once. The current battery has lasted longer than expected. I Would definitely recommend Adam's firm as being trustworthy and reputable.
Great service, nothing but good practice and useful information - highly recommended and trusted - gets the job done and professional.
First used as emergency due to alarm fault, came out at 6,30am and resolved the issue. Came back later and discussed replacement system, preferably Wi-fi quoted, arrived promptly and was very acceptable, work carried out and I have used ALW Security Systems for the past 3 years. Always on time, always polite, professional and efficient. Can't speak highly enough of them and would highly recommend them to others.
ALW have just upgraded my home alarm system. Professionally done. Every step explained fully. Highly recommended.
Adam is always very prompt, professional, tidy and polite. Would not hesitate to recommend ALW Security Systems.
From original meeting, service was very professional, the quote and schedule of works fully explained and date set. Trader was on time and worked solidly in trying circumstances, with PPE, in hot weather and finished works in a timely manner. Caused minimal disruption, cleaned up afterwards and fully explained system and conducted walk through tests. Quality of equipment installed seems very good. Pleasure using this Trader, would highly recommend.
Fantastic customer service from Adam at ALW as always. Very prompt, thorough and respectful to the fear of my daughter associated with the sound of potential alarms! Such a professional person - can't recommend highly enough- thank you.
We have had excellent service from ALW Security Systems. Adam provided us with an excellent security system after establishing our requirements, and then installed it very efficiently with very good after sales service. I would strongly recommend the firm.
Adam has carried out my alarm systems annual review today. He arrived on time and was as polite and professional as when he originally fitted the alarm. A First Class, Five Star service from ALW Security Systems, who I absolutely have no problem in recommending.
On a windy bank holiday Monday my old alarm went off and I couldn't silence it. I rang Adam's emergency number and he arrived within half an hour and the problem was quickly resolved. I was expecting to pay a lot for a bank holiday callout but it was very reasonable. Not many firms offer this 24/7 emergency service, so highly recommend.
Very professional, COVID secure, clean and tidy. Explained our new system very thoroughly once it had been installed. Would recommend.
Adam has on two occasions provided us with a top notch service at a great price. His attention to detail and professionalism is unsurpassed. I would recommend ALW Security Systems without hesitation to anyone who requires a first class service.
Extended the alarm system that they had fitted recently. Excellent, highly professional and friendly service. Adam Waterfall clearly takes great pride in the service he provides. I highly recommend ALW.
Excellent service. Alarm inspected, serviced and tested. Plus we have a one year support plan. Can't ask for anything else for the price. Perfect. One time and efficient.
Efficient, competent business like and safe using quality products. Adam provided exactly what I asked for with no added sales pitch. Good follow up service provided.
Very competent and impressed with his honesty about our old battery, he could have installed a new one at our expense.
Adam fitted an Alarm system for me a year ago the workmanship is exceptional. He looks at your property and advises you on what would be best for you. He is one of the most reliable tradesmen I have met. I know my property is safe and have peace of mind that if I had problems he would come out straight away. Just had my first service- can't praise this man enough. Great service and great alarm system.
The particular trader Adam Waterfall proved to be extremely efficient and totally trustworthy.
We have used Adam for servicing of our alarm system for a number of years now. We are always delighted with the service. He is very thorough, explains everything and his attention to detail is excellent. Good service, great value for money, professional and Covid secure. I wouldn't hesitate to recommend ALW.
We have used ALW Security Systems now for two years, which include the initial site survey, installation of an alarm system and 2 services and can say that Adam is 100% professional in everything he does and a perfectionist with his work. Furthermore, our Son who now owns his own house in Derby has also used Adam for an alarm installation and is now going back to him for the installation of security cameras. ALW Security Systems are not pushy with trying to sell the most expensive products, they recommend o n the most suitable for your needs and allow for modifications at a later date. cannot recommend Adam and ALW Security Systems enough, a five star company.
Very efficient and polite. Explained everything in detail. Easy to understand. Clean tidy workmanship. Highly recommended.
Excellent service and very good Covid secure procedures.
Adam fitted our new alarm system just as we entered the first lockdown he has just completed the first service. He wore PPE and was very safe and professional. I felt safe and happy throughout both process highly recommend.
Excellent friendly service, fully PPE compliant.
We have used Adam for the servicing/repair of our alarm system for a number of years and are always delighted with the service that he gives - he is very thorough and explains everything - on top of this he is always cheerful. Highly recommended.
Very impressed with ALW - meticulous installation and clearly take great pride in their work. System installed meets the specification in terms of both performance and appearance and is excellent value for money. I would unreservedly recommend ALW.
We have used this company for 10 years now. The annual service today was carried out in an excellent way. All COVID checks were asked before entering property and a face mask worn. Also hand gel was used. I felt very confident having engineer in my house at this present time.
We had CCTV installed at home by ALW and Adam was thorough and provided great service. His attention to detail is second to none, he wanted to make sure it was working seamlessly. Would highly recommend ALW. All COVID risks were mitigated by great use of PPE and social distancing.
Used to fit an upgraded alarm system to my house. Very professional and knowledgeable. Came on time, fitted with no issues, provided full information and support. Wouldn't hesitate to recommend.
Always very efficient.
Adam is very punctual, explains everything he is doing and advises what is right for your particular circumstance. Would highly recommend.
Great service. Covid regulations compliant, punctual, friendly, cost effective and efficient. Highly recommended for regular servicing, installation and trouble-shooting.
Very professional company, great attention to detail with installation and servicing. We are very happy with the efficiency of our wireless alarm system and the after care. Highly recommended.
Excellent ongoing service. Very good Covid precautions in place. Would recommend to anyone looking for home alarm system.
Great service, Adam is highly recommended.
We have used ALW for a number of years to service our burglar alarm and we always get a great service for a fair price. Very good COVID secure practices followed while in our property and all done in a friendly manner. Recommend highly.
Very good and friendly service from Adam. Considerate and safely managed during Covid.
Adam has just completed our annual alarm inspection in his normal quiet and efficient way, always good to deal with.
We have used ALW Security Systems for 5 years now and we are extremely happy with the service they provide, which in our case was the fitting of a burglar alarm and a yearly maintenance service thereafter. The work is carried out promptly and to a high standard, which is very reassuring. The customer support is excellent, including after the work is completed. In addition, ALW are fully conversant with current government Covid-19 advice, including hand washing before entering the property, wearing PPE and keeping a 2 metre distance at all times, giving complete peace of mind. Highly recommended.
Given the current circumstances - our alarm service was conducted professionally and with great care taken to adhere to COVID Safe working guidelines. Very happy to recommend.
Excellent, professional service.
Adam did the initial installation two years back and we have just had our annual service. We are very pleased with the product and the service received.
Everything was just fine!
Adam is always very professional and this was reflected in the Covid-secure practices he adopted for his visit - felt quite safe with his visit.
A very reliable and professional company, I would highly recommend.
As usual, very professional and efficient. Adam clearly explained the Covid protocols being used before entering the house. This was very reassuring. The work and response was top notch. I would highly recommend ALW security systems.
We were so pleased with Adam's installation of a new wireless intruder alarm system a few months ago that we didn't hesitate to use him again when we wanted to add PIR movement sensors to our existing exterior lighting. Excellent work and the most professional and friendly service - punctual, tidy and COVID safety rules followed.
Always have excellent service, this year with Covid, the engineer, upon arrival explained all Covid protection and precautions he would be taking, which was very thorough. Would not hesitate in recommending ALW Security, for any home or work security.
Very good clean and safe worker have used him for many years.
Very professional service provided, fully explained the system and options with no hard sell, very clean and tidy workmanship, very pleased with the final alarm system and very Covid safe.
Polite, efficient and professional. Within 2 days of first contacting Adam, recommended by a friend. I had a new alarm system installed. Adam wasn't pushy - he talked me through various options and their pros and cons. He was friendly, explained everything he was doing and regularly checked that I was happy. He was very careful about social distancing and always wore a mask. I am extremely happy with the service provided and would not hesitate to recommend him to anyone.
Claire and Adam readily accommodated a shielding member of our household by postponing the scheduled annual service of our alarm system. Today, after fully explaining the process, Adam wearing a mask and gloves quickly and efficiently carried out the re- arranged service. Afterwards he asked if I had any questions or if he could do anything to improve the service he had provided. The answer to both questions was 'no'. Thank you to both Claire and Adam for the 5 Star service provided.
Adam was absolutely fantastic! We are so pleased with the service provided, he was so careful when carrying out the works and it looks great in our house. We would highly recommend ALW alarms to anyone. Adam followed all the Covid guidance whilst carrying out these works. He was extremely thorough, helpful and has made a wonderful job of our system. Thank you!
Extremely happy with service particularly during current COVID-19 situation. Adam came prepared to keep both himself and ourselves safe. He did a professional thorough job giving explanation throughout and left everywhere clean and tidy when the job was complete.
First dealt with ALW when our old system failed. Came out at 06:30 am to stop alarm, we decided to buy new system and, as he had come to our assistance at that time we asked for a quote for new system. Very pleased with the quote and rapid, polite, efficient and professional service. Adam came the following day and fitted new system and has serviced the system for the last 2 years, Very professional and personable individual who works efficiently and willingly gives support over the telephone if for example there is an alert showing on the box in a clear non-electronic engineer speak that customers can understand. can't praise or recommend highly enough for the service.
This company was instigated by our landlord, but I found Adam to be extremely professional, thorough efficient, but also friendly and approachable. I can understand why he's trusted trader.
Adam provides a very friendly, professional service. Booking an appointment is easy and full description of the work carried out is provided.
Adam upgraded my old alarm system but in reality was a new system. He came gave a price which was acceptable and a date when this could be done. He did the job and even though he encountered a few problems and the job took longer than he thought it would the quote was honoured. Everything he did was very professional including the wearing of PPE and social distancing. Would definitely use again and recommend.
Adam came for a second visit today to complete a service and complete overhaul on our alarm system. Adam was meticulous and went through every part of the alarm and sensors and was able to highlight where the previous owners may have cut corners. He was friendly and professional and I would not hesitate to have him return for any further works and all our alarm needs going forward!
As always my annual service was scheduled promptly and Adam was his usual courteous self. As per the current situation Adam was wearing PPE and remained contact less throughout. Excellent service.
My house alarm was going off for 3hrs and we couldn't do anything to make it go off. After trying several more local firms that refused to come out due to being a weekend and because of lockdown, we decided to try ALW security who were 8 miles away. They were with us within 20 minutes and had it all sorted for us within 25 minutes. Amazing job and very thorough. I would definitely recommend.
Excellent and professional service and would recommend them.
Adam was friendly, thorough and helpful. From the moment we got in contact via his website we received a response very shortly after and he managed to squeeze us in the diary the following day. He fixed the issue with our alarm and also offered information regarding our system and ways we can look after it to get the most out of it. He was definitely not a salesman and instead talked us through options for services that we asked about without any hard sell approach. He attended with full PPE and made sure the whole process was safe for all. I could not recommend high enough and Adam was a pleasure to deal with!
System developed a sensor fault, called ALW on Wednesday, new sensor fitted by Friday, job done! ALW have worked on our system many times and have provided a professional and prompt service every time.
Excellent service from start to finish highly recommended.
ALW fitting and have been servicing my home security system for 5 years. Excellent service: professional, considerate and reassuring service every time. No hesitation in making a recommendation.
Adam is always punctual and polite, carries out his work quietly and efficiently. Wouldn't hesitate to recommend ALW Alarms!
Ordinarily I feel very confident with Adam and ALW's security expertise and professionalism, but even more so at these times of COVID - Adam arrived on time as always, immediately he confirmed whether I was happy for him to come into the house while I was here and he explained his use of PPE with face mask and gloves and that he would keep the 2m distance. Thank you Adam - an absolute trusted trader who I wouldn't hesitate to recommend.
Service done on time, no mess, excellent.
Excellent service and fully explained at every stage.
Mr Waterfall sorted out my emergency within the day which relieved a great deal of stress on my part.
Excellent service from ALW.
The service provided by ALW Security Systems was excellent and extremely professional. There were good lines of communication, time keeping and work ethic and all done in a friendly manner. I would highly recommend this company.
Adam and his son came at the same time as Storm Dennis. A horrible day but they still installed a new alarm system for us, initially working outside in the wind and rain, cheerfully and with good humour. They were efficient, polite and very tidy, leaving no mess They didn't leave until they were sure that we were totally happy. ALW was recommended to us and we would certainly use them again.
we have used this firm for 10 years and they are excellent. Would thoroughly recommend them.
Extremely professional service, very happy with the work done and the manner in which it was carried out. Adam was very honest about what could and could not be achieved from the outset, and we felt very confident in his ability to undertake the installation. In the event, the way that he managed to install the equipment with such minimum disruption actually exceeded our expectations. Would have no hesitation in recommending this business.
After organising our first annual alarm service, I can only say that Adam at ALW Security Systems was once again excellent. From making the appointment to the service being swiftly carried out was an impressively quick affair. As has always been the case with Adam, his efficiency, his demeanor and his customer service are all beyond reproach and ALW Security Systems come very highly recommended indeed. Thank you once again Adam.
After organising our first annual alarm service, I can only say that Adam at ALW Security Systems was once again excellent. From making the appointment to the service being swiftly carried out was an impressively quick affair. As has always been the case with Adam, his efficiency, his demeanor and his customer service are all beyond reproach, and ALW Security Systems come very highly recommended indeed. Thank you once again, Adam.
Reliable, trustworthy Alarm Specialist. Always punctual. Knowledgeable and helpful. Would not hesitate to recommend Adam Waterfall.
An excellent service from start to finish. Highly recommended, and could not be faulted for knowledge and expertise. Completed a full new alarm.
Been using this company for the past 7 years. They are a customer-focused company, offering a friendly service. Punctual, work tidily and quickly. Everything is thoroughly explained and suited to your needs. No hard sell, just good old honest advice. Highly recommended company.
Excellent service delivered with good explanations of each step. All faults found and corrected.
Excellent service, good communication. System installed 2 years ago and completely fault free.
Prompt arrival. clean and tidy worker. Explained the operating system and provided a very professional service.
We called Adam out one afternoon after our house alarm faulted and was very grateful that he came round that evening saving us from the alarm sounding all night. We got a very good quote for a new alarm system to be installed and was very pleased with the price and time frame given. Our new alarm was installed today with little fuss and excellent workmanship. We will definitely recommend ALW Security Systems to all. Adam is a very nice chap and an expert at his craft, nothing is too much trouble. Highly recommend
Great service highly recommended.
Arrived on time. Did the job efficiently. Charged a reasonable price for the service and the on-going warranty/help line.
We contacted ALW Security Systems to replace our domestic alarm system. Adam came and completed a risk assessment, advised us on options, was always very clear to explain everything and was not pushy. When Adam came to install the alarm, he was very thorough, professional, considerate to everyone in the house at the time. He explained everything he was doing and took care to clean up after himself. Adam is clearly very knowledgeable and passionate about his business. I would thoroughly recommend ALW Security Systems.
Great service, honest tradesman not pushy, arrived on time did the job in the time that was quoted, left no mess and answered all questions. Would definitely recommend.