Safehands Homecare and Upstairs Downstairs

10 Fairfield Road Buxton Derbyshire SK17 7DW
01298 814475
07707 746036
01298 814475
Additional details: Gold Card holders - 10% discount off initial visit. Minimum two hour call.
Safehands Homecare and Upstairs Downstairs
Rated 5 out of 5 Rating based on 35 reviews (?) Rate this Trusted Trader

Joined on 30/04/2010


About Safehands Homecare and Upstairs Downstairs
We are a small co-operative based in Chapel-en-le-Frith in High Peak, Derbyshire. The company is Share owned by the staff and is run by existing staff and volunteers. In 2018 we were identified as a good practice model for services and co-production engagement. The company is divided into 3 parts: Citizen Leaders Citizen Leaders are volunteers whom are represented on the Derbyshire County Council Stakeholder Engagement Board, and help co-produce services for stakeholders all over Derbyshire. Citizen Leaders are Dept. of Health Trained and are highly knowledgeable within the social care sector. Co-producing is a specialty of Citizen Leaders due to their knowledge of being Service users themselves. Upstairs Downstairs Upstairs downstairs provides Home and Office Domestic Services including, cleaning, and most domestic tasks. Our service is a 'Human' service ensuring we find the right balance of social interaction and work completed. It is important to gain the trust of a client after all they are letting us into their home. This is hard for a lot of people and so trust is key. We work to checklists that have been compiled specifically for the company and a client is given a copy of one each visit. This ensures the client is aware of what areas have been cleaned. Our staff work on a person-centered, client led basis. This ensures a correct starting point for calls and ensures our clients have choice and control. All staff are DBS Checked. Safe Hands Home care Safe Hands Home care provides an independent living support service to clients of all ages. We provide in home and in community services for clients and their relatives, maybe as a regular call or as respite breaks for carers. We work to a person - centered model, ensuring our clients have choice and control at all times. Experts by Experience have created this service. These are people whom receive or have received care due to additional needs themselves. This first hand knowledge ensures that clients receive a service which is NOT controlled choice rather than choice and control. Again this is a 'Human' service. All staff are DBS Checked. Despite such a vast area of service provision we are only a small company, who has pride in providing quality services to all our clients rather than having a mass client base.

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Customer reviews for this trader
This is a very good service - 100% reliable, good at their job. Friendly and courteous. Would recommend.
Extremely pleasant, hard working and trustworthy.
Very Happy with Grace. She is always willing to help and nothing is too much trouble.
Always good to see Safehands staff! They are always helpful and considerate!
A care co-ordinator from my doctors' surgery put me in touch. What a god send they are. Thank you to them.
We're recommended Safehands Homecare from New Mills Volunteer Bureau.
I found Safehands Homecare online and telephoned the number given. I spoke to a very nice person, Adele called me back and arranged after an initial visit to have 2 x 1 hour visits from their lovely carers. I am 100% satisfied with their services.
I have only had Safe Hands for 2 weeks but I am so happy with the service I have received. A lady called Grace comes to clean for me, what a gem. Very professional and always wears mask and gloves to clean. I can really recommend Safe Hands for all your needs.
Very Happy.
Don't know what I would do without you. Excellent, kind, considerate and completely trustworthy. My house is now tidy and sparkling
Safe Hands Homecare are fantastic, they are very kind and always do a great job! They are very caring.
The people that came are pleasant and very good at their Job.
What a fantastic team at Safe Hands Homecare. They have taken expert and professional care of my in laws and have gone above and beyond in the service that they offer. I can't recommend them highly enough. Thank you so much.
Adele replied very promptly to my initial enquiry, and then to give me a date for the job. The standard of cleaning was very high, and carried out efficiently. I would have no hesitation in recommending Upstairs Downstairs for all cleaning work.
Helen was very helpful in finding information for us about local florists who would deliver to our daughter-in-law in Furness Vale (something I'd been unable to do on my laptop).
Excellent company to deal with. All staff are very helpful
Very efficient and reliable with extremely pleasant & helpful operatives.
Excellent service. well organised and friendly. Kind and considerate. Reliable, respectful and hard working. Dependable. Don't know how I managed before they came. Can contact them at any time.
They have been really accommodating in a situation which isn't straight forward. We really appreciate the flexibility they've shown.