Blacks Plumbing and Gas

16 The Dovecote Horsley Derby DE21 5BS
01332 781208
07870 583666
Trade membership/qualifications: Gas Safe Register,
Blacks Plumbing and Gas
Rated 5 out of 5 Rating based on 28 reviews (?) Rate this Trusted Trader

Joined on 09/05/2012

About Blacks Plumbing and Gas
Gas engineer and plumber. Every job I do starts with listening to my customer's needs. Reliable and friendly. Total customer satisfaction as standard.

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Customer reviews for this trader
Ian removed the old boiler from the kitchen and installed a new boiler in the utility room, replaced pipe work and fittings for washing machine. Ian did a great job, reliable and professional service throughout.
Ian has been servicing our gas fire and back boiler for a few years. Boiler broke down and had to be replaced with a combi boiler in a new location. Ian is polite, tidy, and always turns up at agreed time. Ian keeps you informed on work being done each day and will answer any questions you may have. Ian makes sure you are happy with everything. Ian also had Kyle working with him who is learning to be a plumber. Kyle is also a polite young man. Keep up the training Kyle you will be an asset to the plumbing industry. Thank you both for the hard work, with a smile, and politeness. You can rely on Ian so go on give him a call you wont be disappointed.
Ian did a great job at a really competitive price. Ian is friendly and professional.
Ian replaced our boiler and radiators, as well as doing a few other oddments of plumbing while he was with us. He kept us informed of everything he was doing, turned up when he said he would, did a neat and tidy job and we now have a great central heating system. Would highly recommend.
Ian Black is extremely reliable at a reasonable price.
Called Ian in the morning . He responded in four hours to my problem. Very pleased with work carried out. Would recommend he services to anyone with plumbing issues.
Ian was very efficient. I called him this morning and he came within four hours rectifying the problem immediately. He left the area clean and tidy.
Very reliable, turned up on time. He gave a thorough quote would definitely recommend. Ian fixed a problem caused by another plumber. 100% will use again.
Extremely good service and honest assessment of the job required. Felt very confident in the work being done due to their obvious knowledge and experience. Boiler removed, fitted and house left spotless in just over half a day. Could not recommend more.
Had a new boiler and new radiators fitted, service was super and completed on one of the coldest days in December, really pleased. Ian also noticed an issue with my toilet and arranged to sort that too. Thank you.
After moving in to a new house that had an old boiler, Ian supplied and fitted a new boiler, all new radiators and associated pipework. The work was completed in a timely and tidy manner and he was very prompt and communicative throughout the work. Everything was completed to a very high standard using good quality materials. We would definitely use Ian again and recommend to others.
Ian responded quickly to our enquiry. Came and looked and told us that it was not the big job we thought it might be. Did the work required well, and quickly, and for a very fair price. Would heartily recommend Ian.
We called Ian out to fix a leaking water pipe in an emergency. He arrived within less than 30 minutes and was quick to locate and repair the damaged pipe. Very happy with the excellent service and would highly recommend Ian.
Ian did a boiler swap for us. He recommended the right boiler for us, which we are very pleased with. Ian arrived at the time he said he would, was tidy throughout the job and completed the job to a high standard. I would definitely recommend him and will be using him for any further work we need.
Ian serviced our boiler. From first contact to payment he was very punctual, professional and courteous. Will be using him going forward for bigger projects.
Excellent service. Had shower replaced. Came on time and did a good job.
I rang Ian this morning as a delivery man had broken waste pipe from washing machine. He has been, fitted new pipe and would only accept a minimal charge. Excellent service.
*Customer Feedback* Utter Disappointment. As someone who works hard for their money, I certainly was left in awful circumstances…. Firstly, I returned to home to scratched radiators, Ian refused to admit responsibility even though no one else had been in the property to cause that damage. Secondly piping was put on the surface of the walls throughout the whole house rather than within the walls as discussed twice. This meant having to chisel out channels in the wall myself after a 12- hour shift. Thirdly Ian drilled a hole in the water pipe causing a leak and resulting in me having to get a plasterer in to re-plaster that area, a cost he was not willing to pay for although he'd caused the damage. The piping to the upstairs radiators has been put too close to the wall so we are unable to get skirting board behind. All while demanding early payment before he even finished the job. Yet I had been in contact organised completion. Finally I now have a leak in the lounge ceiling from the pipework he fitted and his response was I'm not interested. So another ongoing cost for me. NOT HAPPY. *Traders Reply* In regards to the radiators, one was removed by an unknown contractor and placed face down, unprotected on a concrete floor and scratches were found. The customer arranged for a replacement by claiming it was delivered damaged. The second radiator was delivered damaged again replacement was arranged. My original quote did not include any provision for the pipes to be chased into the walls. The customer stated the walls were being over boarded and insulated therefore surface mounting of the pipes was required. I did drill through a pipe and cause a leak. This was repaired instantly, and the offer was made to arrange for my plasterer to make good. Which was refused on two occasions. The pipework upstairs was tight to the wall at the customer's request as their plan was to box in afterwards. As regards chasing early payment, five months after starting work and paying for all required materials I thought it was fair to request part-payment for materials. I finally got paid in full two months after successful completion of the work. When the customer calls to report a leak twelve months later, I did not wish to deal with this type of customer again.
I have used this trader for both my workplace and home premises. Ian is always polite and friendly. He listens to customers' requirements and provides advice when appropriate. He works efficiently, is very competitive on price, and clears up after a job. I definitely recommend his plumbing and gas services.
I rang Ian to remove a radiator from wall he responded within 24 hours was there when he said recommended a new radiator on inspection which I agreed and gave me a price he came and fitted the new radiator the following Friday the 12th March at the time a greed really pleased, Ian originally fitted my boiler few years back and always used him since for servicing and any other plumbing works he's always reliable and fair priced and turns up on time. Would not use anyone else.
We contacted Ian with regard to fitting a new boiler. He came out the same day to take a look and to offer advice. The work was completed a few days later. We were highly satisfied with the service we received and would recommend Ian.
Would certainly recommend this company. Great communication and service. Very pleased with workmanship.
We were very satisfied with the service received and the quality of the work.
Absolute life saver had new cooker delivered supposed to be fitted, they said gas pipe on hob was too low so couldn't fit it, refunded fitting to us, Blacks came out couldn't see a problem fitted in 15 minutes, absolutely brilliant.
Very friendly and professional service. Telephoned prior to appointment to confirm appointment time. Explained what checks were being carried out and why. Very efficient. Would definitely recommend.
We've used Ian many times over the years. He's put a new bathroom towel radiator in for us today. On time, clean and always friendly. Would recommend.
*Customer Feedback* Ian Black fitted my back to wall toilet an inch away from the wall, when I complained he wanted more money for fix it properly. He wanted to charge me 20 pound extra for a waste pipe and I bought one for 8 pound. He also scratched my floor tiles after making a big deal about making sure they would not be scratched. He really should not be on Trusted Trader. *Traders Reply* I always try my best to please customers but unfortunately on this particular occasion there was no pleasing this lady.
Ian was to his word in being on time, extremely clean When fitting our fire and also gave us great advice.