M Spencer Plumbing & Heating Ltd

M Spencer Plumbing & Heating Ltd
Rated 4 out of 5 Rating based on 10 reviews (?) Rate this Trusted Trader

Joined on 12/04/2019

About M Spencer Plumbing & Heating Ltd
Competitive pricing. Reputable company. Reliable, honest, high standard of workmanship.

Location map

Customer reviews for this trader
Matt Spencer is an amazing Gas Engineer, my boiler was condemned right before Christmas, Matt kept in contact with me checking everything was ok. he was quick to respond, provided excellent customer service, and completed the job in an efficient and tidy manner, I couldn't recommended him enough and would use him for all my plumbing needs in the future, as it is not often you find a tradesman you can trust.
Very professional and friendly service. Assisted us at very short notice out of hours to rectify our heating. Would highly recommend.
Matt did a great job of installing a new boiler and refitting utility. He was professional, reliable, always on time, easy to get hold of and he had a great team of workmen with him. His advice was really helpful too. Matt and his team were very hard workers who were always considerate, polite, tidy and a pleasure to have in the house. We are thrilled with the finished job and would highly recommend Matt.
Plumber fitted boiler very quickly when old boiler broke, very happy with service.
I had a Ideal boiler installed and I was extremely impressed with the way Matthew conducted his business from start to finish, the advice he gave me was sound and I was able to make a confident decision on the choice of boiler. It was reasonably priced and completed to a High standard. I would highly recommend M Spencer plumbing to friends and family
Matt was recommended by a family member who'd had a new heating system installed, and was very pleased with his work. Matt and his team fitted us a new Worcester boiler and new soil pipes and the work was excellent. Very clean and tidy and all the waste taken away. Excellent service from start to finish from initial phone call to get a quote to getting the job complete all within a few days, will certainly recommend him to others.
Matt and his team completed a total refurbishment of our bathroom. Replacing the full suite, all the tiles, fitting spot lights, and installing a pump to boost the shower pressure. The finished room looks simply superb like a posh hotel bathroom! Communication from Matt was great and the quality of work is first class. I would certainly recommend Matt for anyone wanting a quality job done and intend to use him again for future projects.
Came out really quickly but when said when they would be back did not turn up. When I rang them they said they would get back to me within 10 minutes but nearly 2 weeks later I've still heard nothing and when I call them they don't answer.
*Customer feedback* This man was extremely rude on the phone. He stated he could do the job Friday and I needed to text my address and phone number. I asked if I could ring him to sort it out but he was quite nasty and insisted I just text him my address and phone number, which I did. I waited all day Friday and nobody came. In the end I left a message on his answer phone asking why, but have not received a reply. He has very good reviews on site that make him sound wonderful, but my experience was the exact opposite.*Traders reply* As far as I'm aware I don't feel the above allegations are correct, as I had a pre booked holiday for the weekend of Friday 9th March so I wouldn't have knowingly booked any work / jobs in as I was away early Friday morning, I feel that this is a unfair black mark against an otherwise clean, respectable Trusted Trader web page. I feel for Ms Bradley and fully understand her frustration of being let down by a tradesman.
Excellent job and price in removing our old boiler, water tank and hot water cylinder and replacing it with an Ideal Combi boiler. No mess, professional work and Matt even registered the boilers 10 year warranty for us. Will be using again for our yearly servicing.