Priority Stairlifts

76 Mason Road Ilkeston Derbyshire DE7 9JP
Other services by this trader: Stairlifts, Mobility and Disability Aids, Lifts,
Trade membership/qualifications: Erewash Partnership,
Priority Stairlifts
Rated 5 out of 5 Rating based on 59 reviews (?) Rate this Trusted Trader

Joined on 28/06/2016

About Priority Stairlifts
We install, repair and service all types of stairlifts and other types of mobility aids. Outstanding customer service, 18 years' experience, friendly & reliable, no obligation survey, member of Erewash Partnership, stairlifts - short or long term rental available, work with occupational therapists, testimonials on website.

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Customer reviews for this trader
The service from day one was excellent. Sarah was very pleasant and managed to get the chair fitted immediately because my husband was ill. Nothing was too much trouble, Sarah even took my call whilst on holiday. The quote was the cheapest we received and there were no hard sell tactics as there was with other companies. Highly recommend using this company.
Fantastic service for a new stair lift. Would recommend this company 10/10. From initial enquiry to installation - 1 week. Would have been quicker but we had to make some adjustments so everything would fit. Cannot fault customer service, Sarah was so lovely and even an after call with a personal touch too. So glad we chose Priority Lift Services.
I would highly recommend this company. I have used them twice now and on both occasions they came out on the day my stair lift broke and repaired it there and then. honest and reliable, I wouldn't hesitate to recommend them.
This company are simply the best. From start to finish they were kind and helpful. No sales pressure at all. Time scale for ordering and fitting were spot on. Sarah came afterwards to see we were happy with everything. I would highly recommend this firm. Great value for money. I was quoted for exactly the same lift over 1,300 pound more. Fabulous honest people. A1 service. Thank you.
Very satisfied would recommend to others.
I am so thrilled with the service and product provided by Priority Stair lifts. I spoke to Sarah who gave prices over the phone which was wonderful. There was no hard sell and no hidden costs. The communication was excellent throughout. John and Josh worked professionally and tidily. The whole process from initial call to fitting took 6 days. Amazing!!! The lift has made a huge difference to our lives. I have no hesitation recommending this company. Thank you.
An excellent service which I thoroughly recommend.
We heard about Priority Lift Services Ltd. by word of mouth. It is a family run business which we felt would offer the personalised service we were looking for. Sarah measured up for the stairlift and quickly followed this up with a clear estimate. We told her we wouldn't be ordering straight away as there was a chance my wife's condition might improve. There was no hassling for an order but when we made up our minds to proceed my wife was told the stairlift could be fitted within 3 days. The fitting firm they use did an excellent job and there was no mess for us to clear up. We are still not sure whether to have a bulk-head fitted but this I understand can be done at a later date free of charge. Sarah came after fitting had taken place to see if we had encountered any problems which we hadn't. We did get an error message next day but on ringing Sarah it transpired this is normal when the chair is in a certain position. The chairlift has made my wife's life so much easier and we are very satisfied customers.
We had a stair lift installed for our mum from Priority Lift Services and are extremely satisfied with the whole process from ordering to installation. Sarah was lovely and explained everything to mum making her feel at ease. We ordered on Wednesday and it was installed on Friday, extremely prompt service! Sarah even brought mum some flowers on completion which was a lovely touch.
Sarah provided an excellent service from our first contact. Informative, helpful and personable at all times, she was the only rep of four who provided an e-mail specifying all the details we required and at the most competitive price, From placing our order on the Monday to the completed installation by 11a.m. Wednesday was an example of this first-class service.
This company 'saved the day' with the installation of a stair lift for elderly parents-in-law. First impressions were very good; both surveyor and installer were courteous and professional. Any queries were responded to immediately and any problems were sorted quickly. They take pride in what they do and I would certainly recommend them.
Perfect service and very fast response just 5 working days from first enquiry to completion. Sarah, who handles sales and surveys, is really excellent. Friendly, very caring of her customers, but also quick and efficient. She answered all my questions straight away. Dave who did the installation was just as efficient. All installed and demonstrated to me in around an hour, and no mess. We even got a nice box of chocolates from Sarah - a lovely touch. My only very minor comment is that they don't take debit cards. I understand the reason higher cost, but it would have be a bit easier to pay.
We couldn't have the full installation originally requested as the technical pointed out there wasn't enough space, but the work was completed professionally and all the staff were very helpful & supportive.
100% happy with installation and follow ups to date.
Very friendly from start to finish and very good communication.
The stair lift fitted at my parents is great Jon and Sarah could not have been more helpful. Sarah stayed until my parents were confident using the stair lift. On time, clean, tidy, polite, brilliant!
We were totally satisfied with the service that we received from the initial introduction to our stair lift being installed. Very pleased, friendly people to deal with.
Priority Lift Services installed a stairlift for us. The whole job from start to finish was completed with in 3 days. Highly recommend this business. An excellent local service.
We cold not fault the service or pleasantness from the three people who carried out the work. We are very pleased with the stair lift and had no mess left. Very pleased.
A pleasure to deal with Sarah from PLS fitting and quoting for a stairlift for my elderly father. The service was quick, clean, polite and caring 10/10.
Priority Lift Services helped us in an emergency situation, after our other lift company would not help. Genuine, friendly, professional, compassionate. I would highly recommend this company.
Prompt, personable, genuine.
Cannot be faulted.
Excellent, courteous service right from the quote, fitting to after sales service. Measured Tuesday, fitted on Thursday. Highly recommended.
Mr Jon Mawer was very pleasant, professional and I have no hesitation in recommending him to owners of stair lifts.
Excellent service. Very helpful at all times.
I had excellent service and would certainly recommend them and use them again.
Very professional throughout.
From beginning to end excellent service - no hard pressure sale, kindness, very prompt fitting date, excellent engineer who fitted the stair lift. Very happy with price. Service with a smile.
Really considerate and professional service. Very good communication up to the date of installation and very good support after installation.
Stairlift supplied and fitted with minimal fuss. No sales pressure, just a straight forward and honest job. Very happy to recommend.
Excellent service.
Excellent service. Couldn't fault them. Very fast and very efficient. Five star.
Very good information and tidy clean workmanship.
The service was top class - couldn't get any better - best we have ever had from start to finish. This firm are to go for!
I would recommend this company.
The whole work of having a stair lift and fitting it was done in a most professional way without any problems and we are delighted with the finished job. We would definitely recommend Priority Lift Services.
Friendly, fast service no mess left and actually arrived at appointed time, would use again.
Fantastic customer service from start to finish. Definitely there to help. Would highly recommend.
Very prompt response, very professional job would recommend to others.
A quick and competent installation.
Great customer service. Great communication. Kept in touch from start to finish, I would recommend to anyone.
Helpful and friendly service. Work carried out on time and very efficiently. Nothing too much trouble.
We can't praise them enough. The service by Sarah and the engineer was excellent and so pleasant and helpful.
Excellent service. Friendly, professional, honest and clean. I couldn't have asked for a better experience.
Courteous and efficient and ensuring we were happy with the installation.
Excellent, professional and friendly service. Turned up on time and communicated well, keeping me informed. Brilliant job, will definitely use them again.
They were great, a good service, very informative and tidy.
Their representative was pleasant and helpful and the service was prompt.
Delightful people to deal with. Knowledge and sympathetic delivery within 24 hours after my request and order.
Arrived when he said he would very professional. Very thorough, very knowledgeable with through floor lifts. Very reasonable price. Would definitely recommend.