Chesterfield Borough Council Building Services

Chesterfield Borough Council Building Services
Rated 3 out of 5 Rating based on 5 reviews (?) Rate this Trusted Trader

Joined on 13/09/2016

About Chesterfield Borough Council Building Services
We've been managing all aspects of home improvements and home repairs for more than 40 years. As your local council we are an organisation you can trust to see the job through from start to finish, with all work done to the highest standards at competitive prices. We're not some 'here today, gone tomorrow' company. Our experience of managing more than 9,500 homes makes us Chesterfield's biggest provider of home repair and home improvements. Our one year guarantee provides peace of mind, knowing we'll always be around to offer the highest quality after-sales care. With a Chesterfield based call centre we can offer general repair and maintenance, 24 hours a day, seven days a week for 365 days of the year. And if you want to modernise or extend your home we can offer the full package of services you need. Put simply, we offer everything you need to look after your home. So put us to the test today and call us for a free quote.

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Customer reviews for this trader
Initially it took a lot of time to establish contact but once I had a direct telephone number and email, communication was much easier. I wanted work done to the Gable wall to stop a damp problem. Dave came out, did a thorough investigation, explained what he felt the problem was, gave me all of the options and sent a quote through within a week. It took ages to get the work done due to the first COVID lockdown and the furlough. As soon as the lockdown was lifted the work was completed, quickly, efficiently and cleanly. I am very happy with the standard of the work and the damp penetration problem appears to have been stopped. I would happily use the Council Building Services again. I do feel that communication could be improved - it was difficult to make initial contact and all communication ceased during lockdown however, once contact was established I was very happy at the information given, the explanation for what was happening and when the work would take place. Could the cost have been cheaper? Possibly, but I felt confident that the work would be undertaken properly and that I had recourse if it wasn't.
We used the Council to install a second double socket in our living room and to remove a redundant external light fitting. We were very happy with the standard of work - a very neat and professional job and all left clean and tidy. We very much appreciated the communication from the council to keep us in touch, and in particular the follow-up call to ensure we were happy with the completed work. The price quoted was very fair and good value for money. We would be happy to ask them to quote for any further similar work.
Phoned asking for a quote to carry out a small job - told someone would be in touch that was about 7 weeks ago, phoned again chasing the quote and again no-one has been in touch I've now given this up as a bad job and will look elsewhere.
Very unhappy with the lack of communication from CBCBS, emails unanswered etc. Installed wet room, has had problems since installation and after 18 months has still not been rectified. Several attempts have been made to fix the problems but with an installation fault it is still unusable. No returned calls or emails from CBCBS after our formal complaints leaves us with no 'trust' in this trader.
Contacted CBC on 11/7 for a quote regarding repair/rebuild of a garden wall and was told someone would get back to me within a couple of days. The following week I called again and was told the person was on leave and I was given an ID number 84338 and that someone called Colin was overseeing while Andrew was on leave. I wrote a complaint on to CBC website and received an email back 18/07 from Sandra Lamb saying someone will contact me…I'm still waiting 04/08. This is awful business and even worse I used Trusted Trader to be sure of getting a good service. They should be removed from here!