Gas Assist Heating and Plumbing Ltd

The Old Police Station Church Street Swadlincote DE11 8LN
01283 299843
07396 002308
Gas Assist Heating and Plumbing Ltd
Rated 5 out of 5 Rating based on 10 reviews (?) Rate this Trusted Trader

Joined on 11/06/2020

About Gas Assist Heating and Plumbing Ltd
We are an award-winning team, with more than 20 years of combined experience, providing quality work and top customer service across the East Midlands. You can trust us with your boiler installations, essential maintenance and servicing, emergency call-outs and the nicer things in life - such as fitting new bathrooms and bringing older, restored properties back to life with warm, energy-efficient heating and plumbing. We are the regional winners of the prestigious 2020 Energy Efficiency Awards, rating us as the number one boiler installer in the East Midlands. We won the same accolade in 2019, and went on to win third place at the 2019 national finals. Gas Safe registered and Baxi-approved boiler installers. Our engineers are as efficient as the boilers we install. Lead engineer Colin trained through the British Gas training academy and all engineers work on their professional development, staying informed of all regulatory updates. We prioritise what's best for our clients in the long term over our short-term profits. For example, if we can see an older boiler will need regular repairs, we will recommend that a new boiler would save money and reduce energy costs. What our customers say "Would recommend in a heartbeat - would give 10 stars if I could!" "Really responsive and professional service, would highly recommend." "Turned a nightmare into a pleasant dream. Totally professional throughout the install of a new boiler. Above and beyond our expectations." We offer a 24-hour emergency service, 365 days of the year. When extreme weather hits, and calls flood in about broken boilers and frozen pipes, we keep communicating and update everyone regularly. We prioritise elderly and housebound customers and families with young children. For your peace of mind we always let our customers know when appliance services are due and when safety certificates need to be renewed. We never use jargon and our advice is accessible and freely given. We give people the facts about how smart meters can save them money and help the planet. Products and services include Boiler Installation, Boiler repairs and servicing, Boiler Service Plans, Gas Safety certificates, Landlord certificates, HMO conversions, Central heating, Power flushing, Bathroom installations, Plumbing, Leak investigation and repair. We are proud to help customers with special challenges. We have an engineer trained in British Sign Language so that we can help people who have a hearing impairment. We have also helped visually-impaired clients and worked with the registered charity Sight Support Derbyshire. Our office manager has trained as a Dementia Friend champion and our engineers are currently undergoing this training.

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Customer reviews for this trader
Colin did a excellent job replacing my boiler and was very professional. I would highly recommend him to anyone who needs a new boiler.
We recently had a new heating system installed by this company. The service we received was excellent and the price was very reasonable. We would not hesitate to recommend this company. Many thanks.
Despite two callouts from my service provider, because my boiler kept cutting out, reading low water pressure, I still had no heating/hot water. When I said my living room radiator had a slight leak, I was told "We don't do radiators, your contract is boiler only" So I went to "Trusted Trader" saw the write ups for Gas Assist. I phoned Tuesday at 8.20 and Lorraine returned my call just after 9am, gave me a time. A bit later than the time given, due to workload, James arrived. By 4pm he had repaired the radiator, cleaned up and gone.
After finding Lorraine, Colin and Team, we would now not use anyone else. They offer an outstanding level of service and support, second to non. No matter which team member they send, they are consistently reliable, efficient, clean and tidy! Communication is always fast and friendly. As a Serviced Accommodation Management company, to have reliable tradesmen to call on is a must. We Are very happy with Gas Assist Swadlincote and will continue to use them for all of our properties.
Contacted Gas Assist to rectify a plumbing issue, given appointment date not urgent issue, came on time, diagnosed problems and carried out repairs /replacement efficiently and effective in a courteous and professional manner. Definitely recommend and will use again when required.
Phoned a very helpful Lorraine on mid Friday afternoon with Beast from the East Mk2 forecast. Colin was working nearby and visited within about 2 hours. He immediately fixed the problem but when the heating came on it caused a drip. Phoned Colin, he diagnosed the problem over the phone, came early on Saturday morning and fixed the problem. A very fair price with superb service. We will definitely use again and would thoroughly recommend Gas Assist to anyone. We will now stop using British Gas for Boiler Services.
Found this local company through another website, but extremely happy with their response. My boiler broke leaving me with no hot water or heating, and with 3 kids in the house they pulled out all the stops to get to me as soon as possible. Fair price and excellent customer service, came back as soon as new parts arrived, house nice and warm a day later. Would definitely recommend!
Fantastic service from start to finish! I would recommend Gas Assist without question. Our old boiler finally gave up on us it was almost 20 years old and had been playing up for a while. Having used Gas Assist before, I dropped them a call. Colin came out to see us at no cost. Unfortunately we needed a new boiler. Gas Assist were really helpful in fitting us in at such short notice. Within a couple of days they had ordered the new boiler and successfully fitted it for us. Great service all round. Thanks again Colin, Lorraine and team for getting us back up and running!
Gas Assist were very helpful and flexible. We tried to get a gas certificate done during Covid pandemic and with a difficult tenant. Gas Assist really were flexible as we had to change the dates a few times and they also offered to work directly with the tenant. The service and gas certificate were done promptly once access was available and the price was very reasonable. I would certainly recommend Gas Assist.
Excellent service and fair price from Gas Assist. It's the first time I've used them and will continue to use them and recommend them for all plumbing needs. Lorraine made it really easy for me and sourced replacement appliances for me and my rental tenants, she's even sending me a reminder next year so I can relax knowing it will all be sorted.