First Point Plumbing & Heating

We first used First Point to undertake a full service on our ageing boiler a couple of weeks ago. Lewis was knowledgeable and thorough and did an excellent job. Our basin tap was also replaced on the same visit, and the work completed to a high standard. We turned to First Point again this week, to help resolve a tricky 'emergency' situation caused by someone who turned out to be a something of a rogue trader. We were in a bit of a panic, but Lewis was with us within the hour and sorted everything out quickly and without fuss. We are incredibly grateful for his care and professionalism. We can't speak highly enough of Lewis and First Point. We will definitely be using them again, and we would not hesitate to recommend them.

*Customer Feedback* Appointment made with Lewis for him to come to my house 10 days ago and quote me for some plumbing work but he didn't show up and hasn't communicated with me at all. I therefore consider him to be unreliable and wouldn't recommend him. *Traders Reply* Hi, We are really sorry that you had this experience with us. This isn't the service we aim to provide as a company and will ensure we do our best to prevent this from happening again. During busy periods of work where we have a high number of enquiries coming in, messages may accidentally be missed. In instances that this happens, we would encourage our customers to check in with us to double check on their appointment times and dates. Again, please accept our apologies and we would be more than happy to offer you a free standard boiler service for any inconvenience caused.