Holtams Ltd

Random Ridge Pickard Lane Heage Belper DE56 2BD
Holtams Ltd
Rated 5 out of 5 Rating based on 16 reviews (?) Rate this Trusted Trader

Joined on 10/03/2015

About Holtams Ltd
Supply of fitted kitchens and bedrooms.

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Customer reviews for this trader
After obtaining quotes from all of the 'big name' kitchen suppliers we decided to try locally as well. Not only did Holtams surprise us with a very competitive price, Richard designed us the kitchen we had hoped for that other suppliers had said they could not do! The kitchen was supplied on time and any query we had about fitting was met with patience and courtesy. We asked Holtams to fit the worktops, but fitted the rest ourselves. this was no problem to them. One part arrived damaged and was immediately rectified. Hints and tips on fitting were also freely given when asked for. 100% quality customer service and we would not hesitate to recommend Holtams to you for the supply of your next kitchen.
Recently used Holtams for a kitchen renewal and couldn't be more delighted with them. Nothing was to much trouble for any of the people, from Richard the designer to the entire team doing the work. It was a pleasure dealing with everyone, and would have no hesitation recommending Holtams to anybody thinking of replacing their kitchen.
Recommendations gave us the confidence to look no further than choosing Holtams for our complete new kitchen including all appliances. Quite simply our dream kitchen has been turned in to reality and we are delighted. The whole team who worked on our kitchen were helpful, professional, friendly and the workmanship was outstanding. Special thanks to Laura who assisted us greatly in developing our kitchen and managing the process from start to finish and Neal who installed everything, his attention to detail and quality of work was second to none. We too have now joined the many people who would recommend Holtams without hesitation.
A brilliant job, what a transformation! We used Holtams as they replaced a sliding door wardrobe several years ago and our next door neighbour had a kitchen refit by them. The planning involved us at all stages and the fitter worked so hard to achieve a great result. I just need to master all the new appliances!
The Holtams fitter Neal Harrison has carried out a first class installation. Steven Varney in head office has been a pleasure to deal with. On the assumption that the product does not fall to pieces in a short time, and this seems very unlikely, I would highly recommend Holtams for fitted wardrobes.
We are absolutely delighted with our new kitchen. Richard came up with an excellent design despite the constraints of the room. He had innovative solutions to problems and advised when asked, but never pushed us into things we didn't want. He was helpful and easy to work with throughout the process. The fitters and craftsmen all arrived when expected and carried out the work efficiently and tidily. Martin did an amazing job of fitting the kitchen. There were one or two minor glitches which were resolved with the minimum of fuss. We are so pleased with the quality of the goods and the design. We would happily recommend Holtams and in fact, have done so already!
Holtams were helpful and pleasant to deal with. The work was started and finished on the agreed dates. The fitter consulted us as he undertook the work and we were delighted with the finished result.
Complete service from planning through to completion was excellent. All tradesmen were polite and efficient. From removal of a wall, new ceiling, electrics, plumbing, gas, floor tiling, and the fitting all flowed smoothly from beginning to end and all work was to a high standard. I am very pleased with my new kitchen. Thank you.
Excellent and professional service, Richard our kitchen designer came up with a great design and ideas for storage solutions that we had not even thought about. The quality of the kitchen we chose was much better than others we had seen from other kitchen companies. Overall we are very happy and could not recommend Holtams enough.
*Customer Feedback* Issues, including non-compliant installation of a gas hob, left us very dissatisfied with Holtams. On the day our kitchen fit was due to begin sudden poor health prevented the assigned fitter being able to start, for some weeks, putting Holtams in a difficult situation not of their making. Holtams put in place a plan using their available trades people but the work of the replacement fitter was poor and incomplete and he was of poor demeanour. Issues with goods supplied added to stress. Holtams acknowledged complaints, brought in other fitters for corrective work but it took several visits, over 3 months. The greatest concern was our complaint regarding the quality of fit of gas hob, which was not addressed appropriately. Holtams were overly concerned with getting payment from us. We ended up assessing the installation ourselves alongside the fitting instructions; should the customer need to (could all customers) do this? It was very clear that instructions had not been complied with. Very different to our previous experience of kitchen fitting 20 years ago; supplied and fitted by MFI, correct and quality goods, perfect fit in 4 days, fitters did not need to return at all. *Traders reply* We've done everything possible to rectify the issues reported. Original installer was unable to start the job and we rescheduled other commitments to minimise the delay. The installer did leave issues that required attention and we've done our very best to deal with these and keep the customer informed. Only a couple weeks ago a new problem was reported, which is being taken care of. Quality of the initial installation was not to the standard we expect, several installers have since returned. Remedial work was done as quickly as possible and with minimum disruption to the customer. Payment mentioned was cost of the installation, this was not owed to us but was paid to the installers who returned after the initial fit. As a goodwill gesture the total was reduced in light of the problems. We also upgraded some items in the kitchen after the customer raised concerns over what they'd originally asked to be supplied. Our nominated plumber put the hob in place, it was then left to another party to connect and commission it. There was an issue with the hob not sitting flat and on the advice of a Neff service engineer, our plumber returned and re-fitted the hob. Customer was much happier with the fit after this second visit. Of course we'd rather these problems not have happened and caused the inconvenience it has. We've done our very best, with the resources available to us, to resolve all problems as quickly and efficiently as possible and we will continue to provide ongoing help and support as we do for all our customers.
Holtams were excellent. Very attentive to detain and offered many alternatives during the design stage to reach my budget. Our fitter Alan was really good, reliable and clearly highly skilled. The quality of the granite is also outstanding. Overall we love our new kitchen.
I cannot praise Holtams Kitchens enough, particularly Steve Hind who was brilliant and handled all our queries, and made sure we were kept up to date of all details, pricing, timings etc., and provided guidance of what he believed would work well in our space. All the workmen were professional and polite, any problems that arose were swiftly taken care of, so pleased with the quality of our new kitchen it looks fabulous. Would definitely recommend, thanks again Steve and team.
From first walking into the showroom we were made welcome and not pushed or rushed into anything. The planning process was handled with great skill and patience by Greg who then project managed the whole process. The fitter Craig did a fantastic job, nothing was too much trouble and the level of workmanship was first class, I cannot praise him enough. On the whole a very pleasant experience with exceptional value for money and first class products. I would have no problem recommending this firm to anyone who wants a new kitchen.
Very good service. No sales person trying to make you buy, but very helpful when you decided, came when you asked to do the fitting. Very good after care.